Help Desk Technician
3 months ago
**Student position / **January** 202**5** / In office everyday / **Vancouver** **/ IT / Full time**
Are you currently a student looking for a job related to IT? Look no further, the IT Service Center is looking for a new Help Desk Assistant
Your future responsibilities:
- Respond to first-line questions from iA employees;
- Handle assigned support requests to diagnose, prioritize subsequent actions to determine the causes of the issues encountered, and provide necessary interventions to restore the situation;
- Involve appropriate support teams or consult them in order to obtain essential answers for problem resolution when needed;
- Monitor solution progress to meet service agreements and deadlines and follow up with the user;
**Profile**:
- Currently enrolled in a University program related to IT;
- General awareness of computer systems and networks;
- Resourcefulness and quick-thinking nature to troubleshoot technical issues as they arise;
- Ability to deploy, configure, and support operating systems on laptops;
- Understanding of information security within systems and user devices;
- Good communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment;
- Full-time availability to work on-site in Vancouver.
**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.
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