Help Desk Technician

4 months ago


Vancouver, Canada Uniserve Communications Corporation Full time

**Uniserve Communications Corporation**

Uniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized care possible. At Uniserve, you will work with a team of talented dedicated people who have a high level of responsibility in an exciting and challenging business.

**Position Overview**:
Help Desk Technicians work diligently to drive and maintain the highest level of customer experience and satisfaction, ensuring problems are resolved in a timely and respectful manner.

**Tasks and Responsibilities**:

- Triage tickets by prioritizing and entering as much detail as possible before escalating to appropriate teams, resolving if possible.
- Follow up with customers on orders where necessary and keep them up to date with their place in queue from confirmation to installation.
- Monitor a prioritized queue of various customer issues technical and non-technical.
- Shipping and receiving of hardware for residential connectivity which requires being on site several times a week.
- On site health checks for datacentre and associated hardware.

**Skills, Experience and Qualifications**:

- Basic technical aptitude and fundamental understanding of information technology, including computer systems, networking and operating systems.
- Must be fluent in English both verbally and written.
- Excellent communicator and team player.
- Ability to solve technical issues with courtesy and professionalism.
- Ability to prioritize and escalate effectively in high pressure situations.
- Strong focus on accountability and ownership.
- Previous experience in a managed services company or internet services provider is an asset.

**Benefits and Perks**
- Competitive salary and benefits package.
- Dynamic team-oriented environment.
- Opportunity for quick career advancement.

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