Help Desk Technician
4 months ago
**Uniserve Communications Corporation**
Uniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized care possible. At Uniserve, you will work with a team of talented dedicated people who have a high level of responsibility in an exciting and challenging business.
**Position Overview**:
Help Desk Technicians work diligently to drive and maintain the highest level of customer experience and satisfaction, ensuring problems are resolved in a timely and respectful manner.
**Tasks and Responsibilities**:
- Triage tickets by prioritizing and entering as much detail as possible before escalating to appropriate teams, resolving if possible.
- Follow up with customers on orders where necessary and keep them up to date with their place in queue from confirmation to installation.
- Monitor a prioritized queue of various customer issues technical and non-technical.
- Shipping and receiving of hardware for residential connectivity which requires being on site several times a week.
- On site health checks for datacentre and associated hardware.
**Skills, Experience and Qualifications**:
- Basic technical aptitude and fundamental understanding of information technology, including computer systems, networking and operating systems.
- Must be fluent in English both verbally and written.
- Excellent communicator and team player.
- Ability to solve technical issues with courtesy and professionalism.
- Ability to prioritize and escalate effectively in high pressure situations.
- Strong focus on accountability and ownership.
- Previous experience in a managed services company or internet services provider is an asset.
**Benefits and Perks**
- Competitive salary and benefits package.
- Dynamic team-oriented environment.
- Opportunity for quick career advancement.
DDYVjS6kjA
-
IT Help Desk Technician
2 months ago
Vancouver, Canada Tit Mouse Inc Full time**Titmouse **is seeking an **experienced IT Help Desk Technician** to join our Vancouver team. This non-exempt hourly position reports directly to the IT Manager. **KNOWLEDGE, SKILLS AND REQUIRED ABILITIES**: - 3 years of experience in Help Desk responsibilities within an animation studio or entertainment industry. - Strong working knowledge of animation...
-
IT Help Desk Technician
1 month ago
Vancouver, Canada Titmouse Full time $67,600 - $83,200Titmouse is seeking an experienced IT Help Desk Technician to join our Vancouver team.This full-time, onsite role offers the opportunity to work in a friendly and collaborative studio environment. You'll be part of a close-knit IT team dedicated to enhancing and maintaining the technological systems and user experience that support our creative work.The...
-
IT Help Desk Technician
2 weeks ago
Vancouver, Canada Concord Pacific Developments Inc. Full timeConcord Pacific Developments Inc. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group also built the second largest master-planned community, Concord...
-
Bilingual Help Desk Support
7 months ago
Vancouver, Canada Environment and Climate Change Canada Full timeWho can apply: Persons residing in Canada living in the city of Vancouver or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...
-
Bilingual Help Desk Support
7 months ago
Vancouver, Canada Environment and Climate Change Canada Full timeWho can apply: Persons residing in Canada living in the city of Vancouver or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...
-
Help Desk
7 months ago
West Vancouver, Canada Aboriginal Computer Solutions Ltd. Full time**Help Desk / Bench Technician / Project Assistant** Are you looking to work for a company that offers an environment that allows you to have an impact on your future, a sense of ownership and to be able to see your own accomplishments? Do you enjoy working in a team environment? Would you like to work in a challenging and dynamically changing...
-
Help Desk Technician
7 months ago
Vancouver, Canada iA Groupe financier iA Financial Group Full time**Description** - Committed to offering a superior experience to its employees, iA Financial Group is looking for IT Technicians to continue to develop its IT service center in Quebec, Montreal, Toronto or Vancouver._ - Passionate about computers, you like direct contact with users and, above all, finding concrete solutions to help them. In a dynamic team...
-
IT Help Desk Technician
7 months ago
Vancouver, Canada VC3 Full timeDescription **Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?** Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: **Passionately Curious **We challenge the status quo, seek continual...
-
Service Desk Technician Ii
7 months ago
Vancouver, Canada Vancouver Community College Full time**Pclass #** - S9913**Who We Are** - We acknowledge that Vancouver Community College (_VCC_) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ For over 55 years, VCC has been a leader in...
-
Help Desk Technician
4 months ago
Vancouver, Canada iA Groupe financier iA Financial Group Full time**Student position / **January** 202**5** / In office everyday / **Vancouver** **/ IT / Full time** Are you currently a student looking for a job related to IT? Look no further, the IT Service Center is looking for a new Help Desk Assistant! Your future responsibilities: - Respond to first-line questions from iA employees; - Handle assigned support...
-
Service Desk Technician Ii
2 months ago
Vancouver, Canada Vancouver Community College Full time**Pclass #** - S9913**Who We Are** - We acknowledge that Vancouver Community College (_VCC_) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ For over 55 years, VCC has been a leader in...
-
Service Desk Technician Ii
2 days ago
Vancouver, Canada Vancouver Community College Full time**Pclass #** - S9913**Job Summary** - The Service Desk Technician II role is to provide deskside support, act as an escalation point for Service Desk Technician I role, and ensure proper computer operation so that end users can accomplish business tasks. As a more experienced technical team member, the Service Desk Technician II provides support to VCC...
-
Service Desk Technician Ii
2 days ago
Vancouver, Canada Vancouver Community College Full time**Pclass #** - S9913**Job Summary** **Who We Are** - We acknowledge that Vancouver Community College (_ - VCC_ - ) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ For over 55 years, VCC...
-
Vancouver, Canada ScalePad Full timeWe're Hiring! We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading. What is ScalePad? ScalePad is a market-leading software-as-a-service (SaaS) with headquarters in Downtown Vancouver, BC,...
-
Service Desk Technician Iii
4 months ago
Vancouver, Canada Vancouver Community College Full time**Pclass #** - S9912**Who We Are** - We acknowledge that Vancouver Community College (_VCC_) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ For over 55 years, VCC has been a leader in...
-
IT Help Desk Technician
7 months ago
Vancouver, Canada VC3 Full timeCulture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: **Passionately Curious **We challenge the status quo, seek continual improvement and are constantly learning. **Go Beyond,** We show that we care through positively impacting others through our actions, properly communicating...
-
IT Help Desk Technician
4 days ago
Vancouver, Canada VC3 Full time**Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?** Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by**:Passionately Curious **We challenge the status quo, seek continual improvement and...
-
Tier 3 Support Desk Technicians
7 months ago
Vancouver, Canada OPUS Consulting Group Ltd. Full time**About us** Opus’ executives and IT professionals have over a Century of combined industry and business experience. Each of our senior consultants has a minimum 15 years of hands-on IT experience; a select, knowledgeable group well-versed in all aspects of infrastructure design, project management, management consulting, acquisition, deployment,...
-
Tier 3 Support Desk Technicians
2 weeks ago
Vancouver, Canada OPUS Consulting Group Ltd. Full time**About us** Opus’ executives and IT professionals have over a Century of combined industry and business experience. Each of our senior consultants has a minimum 15 years of hands-on IT experience; a select, knowledgeable group well-versed in all aspects of infrastructure design, project management, management consulting, acquisition, deployment,...
-
IT Help Desk Manager
2 days ago
Vancouver, Canada Canucks Sports & Entertainment Full time**Position**:IT Help Desk Manager - Aquilini Group **Department**:Information Technology **Reports to**:Director, Hospitality IT ***: This role will focus on: - Leading and managing the Help Desk team, fostering a culture of excellent customer service and ensuring team members excel in their daily duties of attending to customers - Managing a...