Help Desk Technician

2 months ago

Vancouver, Canada Uniserve Communications Corporation Full time

**Uniserve Communications Corporation**

Uniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized care possible. At Uniserve, you will work with a team of talented dedicated people who have a high level of responsibility in an exciting and challenging business.

**Position Overview**:
Help Desk Technicians work diligently to drive and maintain the highest level of customer experience and satisfaction, ensuring problems are resolved in a timely and respectful manner.

**Tasks and Responsibilities**:

- Triage tickets by prioritizing and entering as much detail as possible before escalating to appropriate teams, resolving if possible.
- Follow up with customers on orders where necessary and keep them up to date with their place in queue from confirmation to installation.
- Monitor a prioritized queue of various customer issues technical and non-technical.
- Shipping and receiving of hardware for residential connectivity which requires being on site several times a week.
- On site health checks for datacentre and associated hardware.

**Skills, Experience and Qualifications**:

- Basic technical aptitude and fundamental understanding of information technology, including computer systems, networking and operating systems.
- Must be fluent in English both verbally and written.
- Excellent communicator and team player.
- Ability to solve technical issues with courtesy and professionalism.
- Ability to prioritize and escalate effectively in high pressure situations.
- Strong focus on accountability and ownership.
- Previous experience in a managed services company or internet services provider is an asset.

**Benefits and Perks**
- Competitive salary and benefits package.
- Dynamic team-oriented environment.
- Opportunity for quick career advancement.

DDYVjS6kjA

  • Help Desk Technician

    3 days ago

    Vancouver, Canada Robert Half Full time

    Do you have experience providing up to Tier 2 support? You might be the Help Desk Technician Robert Half is looking for! This 3-month contract-to-hire is based on-site in Vancouver, British Columbia. We're seeking someone with a can-do attitude who is looking to be part of a highly motivated team. This Help Desk Technician is primarily responsible for the...

  • Help Desk Technician

    2 weeks ago

    Vancouver, British Columbia, British Columbia, Canada Robert Half Full time

    Do you have experience providing up to Tier 2 support? You might be the Help Desk Technician Robert Half is looking for! This short-term contract is based on-site in Vancouver, British Columbia. We're seeking someone with a can-do attitude who is looking to be part of a highly motivated team. This Help Desk Technician is primarily responsible for the...

  • Help Desk Technician

    7 days ago

    Vancouver, British Columbia, British Columbia, Canada Robert Half Full time

    Do you have experience providing up to Tier 2 support? You might be the Help Desk Technician Robert Half is looking for! This 3-month contract-to-hire is based on-site in Vancouver, British Columbia. We're seeking someone with a can-do attitude who is looking to be part of a highly motivated team. This Help Desk Technician is primarily responsible for...

  • Help Desk Technician

    4 weeks ago

    Vancouver, British Columbia, Canada Farris LLP Full time

    Job Title: Help Desk TechnicianAt Farris LLP, we are seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our employees and ensuring that our IT systems are running smoothly.Key Responsibilities:Monitor and respond to IT requests in a timely and...

  • Help Desk Technician

    4 weeks ago

    Vancouver, British Columbia, Canada Farris LLP Full time

    Job Title: Help Desk TechnicianAt Farris LLP, we are seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our employees and ensuring that our IT systems are running smoothly.Key Responsibilities:Monitor and respond to IT requests in a timely and...

  • Help Desk Technician

    3 weeks ago

    Vancouver, British Columbia, Canada Farris LLP Full time

    Job Title: Help Desk TechnicianAt Farris LLP, we are seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our employees and ensuring that our IT systems are running smoothly.Key Responsibilities:Monitor and respond to IT helpdesk requests in a...

  • Help Desk Technician

    3 weeks ago

    Vancouver, British Columbia, Canada Farris LLP Full time

    Job Title: Help Desk TechnicianAt Farris LLP, we are seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our employees and ensuring that our IT systems are running smoothly.Key Responsibilities:Monitor and respond to IT helpdesk requests in a...

  • Help Desk Technician

    4 weeks ago

    Vancouver, British Columbia, Canada Farris LLP Full time

    Job Title: Help Desk TechnicianAt Farris LLP, we are seeking a highly skilled and motivated Help Desk Technician to join our IT team. The successful candidate will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.Key Responsibilities:Respond to and resolve technical issues reported by...

  • Help Desk Technician

    4 weeks ago

    Vancouver, British Columbia, Canada Farris LLP Full time

    Job Title: Help Desk TechnicianAt Farris LLP, we are seeking a highly skilled and motivated Help Desk Technician to join our IT team. The successful candidate will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.Key Responsibilities:Respond to and resolve technical issues reported by...

  • Bilingual Help Desk Support

    5 months ago

    Vancouver, Canada Environment and Climate Change Canada Full time

    Who can apply: Persons residing in Canada living in the city of Vancouver or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...

  • Bilingual Help Desk Support

    5 months ago

    Vancouver, Canada Environment and Climate Change Canada Full time

    Who can apply: Persons residing in Canada living in the city of Vancouver or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...

  • Help Desk Technician

    1 month ago

    Vancouver, British Columbia, Canada Farris LLP Full time

    Job SummaryThe Help Desk Technician will provide technical support to all users within the Farris LLP organization, troubleshooting and resolving computer, printer, and phone-related issues. This role requires excellent communication skills, a strong work ethic, and the ability to work independently as part of a team.Key ResponsibilitiesRespond to and...

  • Help Desk Technician

    1 month ago

    Vancouver, British Columbia, Canada Farris LLP Full time

    Job SummaryThe Help Desk Technician will provide technical support to all users within the Farris LLP organization, troubleshooting and resolving computer, printer, and phone-related issues. This role requires excellent communication skills, a strong work ethic, and the ability to work independently as part of a team.Key ResponsibilitiesRespond to and...

  • Help Desk Analyst

    2 weeks ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.Key Responsibilities:Respond to user inquiries and resolve technical issues...

  • Help Desk Analyst

    2 weeks ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.Key Responsibilities:Respond to user inquiries and resolve technical issues...

  • Help Desk Specialist

    1 month ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and experienced Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and internal teams, troubleshooting and resolving technical issues, and ensuring that our systems and infrastructure are...

  • Help Desk Specialist

    1 month ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and experienced Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and internal teams, troubleshooting and resolving technical issues, and ensuring that our systems and infrastructure are...

  • Help Desk Analyst

    3 weeks ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job SummaryWe are seeking a highly skilled Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.Key ResponsibilitiesRespond to user inquiries and resolve technical issues in a timely and...

  • Help Desk Analyst

    2 weeks ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystJob Summary: We are seeking a highly skilled Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Respond to customer...

  • Help Desk

    5 months ago

    West Vancouver, Canada Aboriginal Computer Solutions Ltd. Full time

    **Help Desk / Bench Technician / Project Assistant** Are you looking to work for a company that offers an environment that allows you to have an impact on your future, a sense of ownership and to be able to see your own accomplishments? Do you enjoy working in a team environment? Would you like to work in a challenging and dynamically changing...