Long-term Care Office Assistant

3 weeks ago

Niagara, Canada Niagara Region Full time

**Division**:
Long Term Care Homes

**Important Notices & Amendments**:
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees
- JOB SUMMARY
- Required to respond to all customers at the main reception area, answer incoming calls and inquiries, and refer where appropriate. Process accounts payable and receivable, and residents’ finances. Provide clerical support to the managers and staff.
- EDUCATION- Completion of Grade 12
- Completion of one year of post-secondary education in a business or office administration program or equivalent
- Additional training in software courses including databases, spreadsheets, word processing

KNOWLEDGE- Minimum 2 years related experience in a fast-paced or similar environment where interaction with the public was significant
- Must possess experience in a Long Term Care environment
- Must possess some knowledge of working with individuals with dementia

SKILLS- Must possess strong knowledge and experience in clinical documentation system (eg. PCC)
- Must possess knowledge of the Internet
- Must possess excellent communication (verbal and written) and interpersonal skills
- Must possess knowledge of customer service skills
- Must possess excellent organization skills, ensuring procedural, professional, and/or organizational standards are adhered to
- Must be able to work under pressure with multiple deadlines and frequent interruptions
- Must be receptive and open to change
- Must be motivated to learn
- Must recognize and adapt to individual differences and team dynamics to produce effective working relationships

SPECIAL REQUIREMENTS- May be required to travel to other offices or community locations for meetings/training as assigned
- An annual influenza vaccination is recommended
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate

**Shift Information**:
Currently scheduled 14 hours, 08:30am-4:30pm, various days Monday - Friday. Additional shifts may be required to be worked for coverage of scheduled and unscheduled absences.

**Closing Statement**:
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY
- Phone: 905-980-6000 or 1-800-263-7215
- Bell Relay: 1-800-855-0511
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 - Human Resources Department

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