Associate Member Experience
6 months ago
As a **Associate Member Experience** you would be responsible for:
- Embraces Company's Leadership Best Practices
- Provides our Members and Guests with Authentic service
- Ensures all Members' and Guests are welcomed and registered to Embarc and acts as an ambassador of the Company
- Provides concierge services
- Performs Housekeeping duties as assigned.
- Must be able to provide information regarding local areas of interest for guests
- Liaises and assists all other departments as needed or assigned
- Administer all Club policies, procedures and standards
- Ensures all duties on daily task list are completed and other related duties as required
- Supports all Member Animation programs or initiatives
- Performs credit card handling duties
- Handling guests complaints and concerns in an efficient and timely matter, otherwise referring the matter to management
- Excellent oral and written communication skills
- Responsible for securely issuing and consistently tracking keys for Members and Guests which may also include keys issued to and tracked for housekeeping and contractors/suppliers
- Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
- Follow up on Lost & Found and Daily Log for any outstanding issues. Takes action as required and instructed.
- Willingly assists with other related tasks as required to facilitate daily operations or unusual circumstances
- Performs other related duties as assigned
**Compensation**:
$23.00 per hour. Eligible employees may receive a quarterly “SALT” bonus if the property achieves established performance measures
Why do Team Members Like Working for us?
- Our Mission and Values
- A people-first culture
- Internal growth opportunities
- Being part of an industry leader in the hospitality field
- Benefits include extended health & dental and vision coverage
- Short term and long term disability benefits
- Employee Assistance Program that supports your physical and mental well-being
- Wellness allowance
- Group RRSP
- Recognition Program and Rewards
- Team Member and Family Travel Program providing reduced hotel room rates
**Qualifications**
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma or equivalent
- Front Desk or Concierge experience preferred
- Housekeeping experience preferred
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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