Food & Beverage Supervisor
7 months ago
This role offers an exciting opportunity to lead our outlets team, with a primary focus on enhancing food and beverage (F&B) service operations and elevating the guest experience. As a key member of our team, you'll play a crucial role in providing ongoing coaching and training to our service staff, ensuring they deliver exceptional service on the floor.
In this position, you'll lead and inspire our F&B associates to exceed guest expectations, foster employee engagement, and optimize F&B financial performance. If you're passionate about hospitality and thrive in a dynamic environment, this role is perfect for you
Competencies Required
- Education/Experience- 2+ Years Serving Experience is preferred
- Experience in a similar leadership role an asset
- Experience working in the kitchen is an asset
- Responsible Beverage Service Certificate (Serving It Right) Required
- Some formal Hospitality Industry education is an asset
- Knowledge of Wines and Spirits
- Standard Cash Handling
- FOODSAFE certification is an asset
- Skills- Exceptional Customer Service
- Excellent Verbal, Listening, and Written Communication Skills (Organization)
- Ability to Multi-Task and Work Under Pressure
- Flexibility in Work Tasks and Work Schedule
- Able to Lift/Move up to 40 lbs.
- Cultural Sensitivity and Awareness
- Opening, closing and outlet service support
- Beverage program management and sales as required
- Maintain accurate and updated standard operation procedures in partnership with leadership team
- Employee Recognition
- F&B service training programs
- Support the orchestration and design of service
- Performance feedback and coaching of all F&B service staff
- Ensuring that F&B employees consistently have the tools to do their job
- Systems management, specifically Silverware POS support
- Build guest loyalty through service standards & quality assurance
- Solicits feedback from both employees and guests to continually enhance operations
- Accommodate guests and conduct floor operations
- Administrative support - Can include: Ordering, Scheduling, Menu detail and formatting
- Exceed guests’ expectations by providing exceptional customer service and anticipating guests’ needs
- Help serving staff maximize food and drink revenue by employing strong sales techniques
- Communicate with Culinary and Front of House to ensure quality of product and service is maintained
- Comply with all Black Rock Health & Safety and Security regulations
- Strictly adhere to all Black Rock Oceanfront Resort policies and procedures
**Benefits**:
- Medical/Dental benefits, after 6 months of employment
- Other Staff Benefits and Perks
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
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