Summer Manager

1 week ago


Halifax, Canada Dalhousie Student Union Full time

**Summer **Manager**

Summary

DSAS is hiring two summer managers for the Summer term of May 1st, 2023 - August 31st, 2024. The availability of these two positions are dependent if the Internal and External Manager exercise their option to work throughout the summer. DSAS is an organization that seeks to support students in navigating University policies and processes. We deal with academic and Student Code of Conduct cases, as well as those pursuant to other University policies. We participate in facilitating informal and formal resolutions. DSAS is seeking to welcome an incoming team that will work together to support a roster of hard-working advocates in handling an increasing demand for services.

Duties

Case Management
- Create and maintain case assignment schedules;
- Handle cases and assist Clients including:

- respond to client requests, questions and concerns;
- manage client needs until completion of the case;
- review intakes and create intake folders where appropriate;
- reassign cases where appropriate;
- Promptly close cases;
- address conflicts of interest and client management concerns as they arise;
- close cases;
Case Advocacy
- Liaise with AIOs and the Coordinator of Discipline Appeals to manage case volumes;
- Renegotiate case processes where appropriate;
- Keep statistics:

- track case progression and results of cases;
- keep statistics on types of cases and relevant information on the student population served.
- Serve as the liaison between the Service, the University, and the Ombudsperson;
- Meet regularly with the Ombudsperson to keep them apprised of systemic issues and ongoing cases of note;
DSU Responsibilities
- Administer the Service on behalf of the DSU;
- Liaise with the VPAE concerning administrative and academic issues;
- Participate in the Offices Steering Committee;
- Assist the DSU with any cases or questions they have received;
- Ensure the Service operates according to appropriate DSU Bylaws, policies and DSAS Terms of Reference and Operational Policies;
Summer Duties
- Work with DSU Communications Team to create promotional materials for service;
- Complete additional projects determined in cooperation with the Offices Steering Committee;
- Keep the DSAS Executive informed of any issues or projects that arise during the summer term;
- Undertake any projects identified by the DSAS managers for completion during the summer term.

**Qualifications and Skills**:
Required:

- Current Schulich School of Law student;
- Current (or former) DSAS volunteer

Recommended:

- Excellent organizational skills;
- Experience with the Microsoft Suite including: Outlook, Onedrive, Excel, etc
- Good client-relations skills;
- Demonstrated ability handling different types of cases (AIO, SDC, Reinstatement, SCOC);
- Strong communication skills;
- Ability to work independently;
- Self-motivated;
- Strong commitment to DSAS and DSU mandates;
- Demonstrated commitment to anti-oppressive practices

Summer term of May 1st, 2023 - August 31st 2023 at $16.55 per hour at 35 hrs weekly.

Deadline for Application**:March 9th**
- Please note that DSAS abides by the Dalhousie Student Union’s equity hiring policy. We encourage applicants to self-identify in their cover letter if they are a member of a marginalized community. As outlined under the prohibited grounds for discrimination in the Nova Scotia Human Rights Act and the Canadian Human Rights Act, marginalized communities include African Nova Scotians and other racially visible people, Indigenous people, women, LGBTQ2S+ people, and people with disabilities._


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