Customer Service Representative Supervisor

4 months ago

Cranbrook, Canada Alpine Toyota Full time

Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week
- Education: Other trades certificate or diploma
- Experience: 2 years to less than 3 years
- Vehicle maintenance and repair technologies, other
- or equivalent experience
**Work setting**:

- Motor vehicle repair shop
**Tasks**:

- Conduct performance reviews
- Perform same duties as workers supervised
- Co-ordinate, assign and review work
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Identify training needs and train workers in job duties and company policies
- Requisition materials and supplies
- Resolve work-related problems and prepare and submit progress and other reports
**Supervision**:

- 1 to 2 people
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Large workload
- Overtime required
- Tight deadlines
- Work under pressure
**Personal suitability**:

- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Long term benefits**:

- Group insurance benefits
**Other benefits**:

- Parking available

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