Integration Analyst, Healthtech

3 weeks ago

Toronto, Canada OceanMD Full time

**Join us as we change healthcare for the better.**

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services. By replacing paper forms with digital tools, we give patients and providers secure ways to connect, share health information, and update patient records. Our tools:

- Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up to-date and accurate while improving patient care.
- Meet the growing demand for digital solutions with online booking and secure messaging that improves the patient’s experience, reduces the need for unnecessary phone calls, and makes clinics more efficient.
- Improve access to care by replacing faxes, displaying wait times, and reducing the time to process and access specialist referrals.

**Who we need**

Reporting to the VP, Product & Interoperability, we have a newly created opportunity for an Integration Analyst to join our team. You will support public sector clients and technology partners as they integrate with Ocean’s HL7 FHIR-based solutions. You will bring technical, code-level expertise to support FHIR APIs, address technical inquiries, troubleshoot errors, identify gaps or bugs, and review partner payloads. Additionally, you will champion best practices, ensure adherence to standards, and maintain comprehensive technical documentation.
- This is a full-time role requiring work in-office four days per week._

**Who you are**

**What's in it for you**
- Impact and influence. _We are creating solutions for the healthcare industry that patients and providers are excited to use. This is an exciting time for growth as we expand across Canada. You will play an essential role in bringing our mission to light and solving real problems on live products. You will make a difference to partners and clients, enabling integrations with their technology systems to further enhance and streamline access to healthcare information.
- A place to grow your career and your skills. _You will immerse yourself in learning about what we do and understanding the impact we make on the lives of Canadians as we bring an empowering service to them. We are looking for individuals who want to commit to our work and help us grow as a company. As we continue to scale, we will take you on the journey with us, where you will have professional development, recognition, and growth opportunities.

**How you will make an impact**
- ** Enhance partnerships.** You will build relationships with integrating partners by meeting with them regularly to increase an understanding of their product, their team and the inner workings of their integration system and requirements.
- ** Support integrations.** You will respond to technical questions from integrators and provide support and guidance as needed. You will troubleshoot integration error conditions experienced by partners and dive into our product codebase to find root causes. As needed, you will recommend core product improvements or better instrumentation and error reporting.
- ** Collaborate.**You will work with internal stakeholders to develop and maintain technical documentation, including user guides, training materials, sample code, and technical specifications.
- ** Prioritize continuous improvement.** You will stay up-to-date with digital health integration industry trends and best practices. You will identify opportunities to improve the performance, reliability, and scalability of our HL7 FHIR-based software.

**What you bring**
- ** The technical background.**You have technical experience in software development or support, including knowledge of REST API design principles and authorization and authentication frameworks. You are comfortable writing technical documentation. You may have an understanding of HL7 FHIR standards and specifications. You understand the dynamic, quick-turnaround nature of a client-facing technical support desk.
- ** The customer-focus.**You have flexible and effective communication and conflict management skills and can translate technical instructions to a non-technical audience. You are empathetic and can respond urgently to client needs, prioritizing issues to meet demands. You can gain trust, be an advisor, and build internal relationships.
- ** The analytical approach.** You are naturally curious. You are a critical thinker who can creatively solve problems, and you continuously pursue knowledge. You are inspired by a dynamic environment and can rise to the challenge of competing priorities. You can dig deep to understand the root cause of technical issues and translate complex solutions for a non-technical audience.

**What you can expe

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