Dispatcher/customer Service

2 months ago

Truro, Canada Re group Full time

REgroup, a division of The Municipal Group of Companies, is one of the areas Environmental Services providers. For over 20 years, REgroup has been serving HRM and surrounding areas with integrated waste collection, management, and recycling services. We are currently seeking a **Dispatcher/Administrative Assistant** based out of our Truro**, NS** location.

**Primary Duties and Responsibilities**:

- Act as a representative of the company demonstrating superior judgement and excellent customer service
- Answers phone calls and direct them as needed and set-up customer orders
- Dispatches drivers to calls as they are received, using information on customer needs, driver’s locations
- Manages requests for pick-up or container delivery
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
- Co-ordinate with the drivers for deliveries and services
- Data entry
- Organize and maintain office files and supplies
- Perform other duties as assigned.

**Required Knowledge, Skills, Abilities, Education, and Experience**:

- Experience with Microsoft Office Suites preferred
- Strong interpersonal skills
- Effective problem-solving skills
- High attention to detail
- Utilizes strong organizational and planning skills
- Ability to work in fast paced team environment
- Strong oral and written communication skills
- Ability to effectively communicate with co-workers and supervisors

A comprehensive pension and benefits package are offered with the position along with opportunities for advancement and training and development.
- We would like to thank all those who apply; however only those selected for an interview will be notified._

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Truro, NS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (required)

Work Location: In person

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