Pt Package Dispatch Specialist

3 days ago

Truro, Canada UNITED PARCEL SERVICE Full time

**Primary Job Posting Location**:
Truro, Nova Scotia Canada

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**Are you a proactive, customer-oriented individual who thrives in a fast-paced environment? We are looking for a detail-driven, responsive team member to join our Customer Service & Logistics team.**

In this role, you will be a key point of contact for customers, drivers, and other departments. You will manage customer requests, anticipate needs, and respond to issues in real-time, ensuring that our operations run smoothly and our customers remain satisfied.

**Key Responsibilities**:

- ** Customer Service**: Act as the primary contact for customer inquiries, resolving issues related to shipping, delays, and logistics.
- ** Coordination**: Work closely with drivers, carriers, and internal departments to ensure timely pick-ups and deliveries.
- ** Problem Solving**: Respond to and manage service disruptions, including late loads or delivery exceptions, ensuring mínimal impact on customer satisfaction.
- ** Administrative Support**: Assist with evaluating carrier performance, handling exceptions, and planning service recovery actions.
- ** Physical Requirements**: Able to lift up to 70 pounds when needed.

**Key Qualifications**:

- ** Microsoft Office Skills**: Proficient in Excel, Word, and Outlook.
- ** Customer Interaction**: Excellent communication skills, both verbal and written, with fluency in English.
- ** Driver Coordination**: Comfortable interacting with drivers, handling phone calls, and ensuring smooth communication.
- ** Adaptability**: Ability to work flexible hours and adjust to changing schedules.
- ** Physical Stamina**: Must be able to lift up to 70 pounds.
- ** Preferred Shift**: Morning shift availability preferred.

**Who Should Apply**:

- ** Students**: Ideal for students seeking part-time work (must be fluent in English).
- ** Flexible Individuals**: Those with a flexible schedule who can commit to a minimum of 25 hours per week.

**Why Join Us?**:

- ** Team-Oriented Environment**: Be part of a supportive and collaborative team.
- ** Impactful Work**: Play a crucial role in ensuring customer satisfaction and smooth operations.
- ** Growth Opportunities**: Gain valuable experience in logistics, customer service, and problem-solving in a fast-paced industry.

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