Customer Service Representative

3 months ago

Truro, Canada Intertape Polymer Group (IPG) Full time

**Join the IPG Team**

Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions-we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you

**Position Description**

**Title**:Customer Service Representative

**Department**:Customer Service

**Position Purpose**

Responsible for managing the daily transactions between IPG's Customers and the Supply Chain Individual will be responsible for following all of IPG policies and procedures in the area of Customer Service.

**Principle Accountabilities**
- Responsible for achieving pre-agreed upon KPI and Quality Scorecard based on PMTA.
- Gain knowledge of IPG technical services, such as B2B and EDI, and encourage customer usage when applicable.
- Process product orders, sample orders and literature requests as requested by the customer.
- Expedite orders and sample orders as needed, according to IPG policy and system.
- Verify order entry accuracy by utilizing Order Review Checklist.
- Offer substitutions where appropriate.
- Work with Sales Force and Production Control in problem solving and utilize system knowledge in finding solutions to Internal and External customers' needs.
- Maintain contact with Internal and External Customers to monitor their satisfaction with regard to service and their individual, specific needs.
- Pro-actively communicate with shipping and truck lines to inquire on delivery status, pro numbers, and verification of delivery or other information as may be required for customer satisfaction.
- Resolve pricing issues, as required by the Pricing Discrepancy Policy. Provide customers timely and accurate pricing information.
- Process claims and complaints as needed; supply all pertinent information as required by the published Terms and Conditions.
- Attend and complete in-house and/or professional training as required.
- Be familiar with the use of the AS400 and PC's. Understand the basic concepts of IPG's Supply Chain systems and how they manage the flow of material.
- Daily contact with the plants, RDC's, and Central Planning Group, Logistics and other departments as necessary to discuss issues such as scheduling, Load Planning, Credit, Delivery, Converting and Sales.
- Daily pro-active communication with internal and external customers, utilizing daily review of reports to follow up on open orders.
- Perform periodic customer activity analysis of order history, open orders and status reports. Utilize this information to improve customer satisfaction and increase IPG revenue.
- Provide excellent phone etiquette with active listening skills.
- Communicate pro-actively with internal and external customers on daily review of reports to follow up on open orders.
- Follow all company policies and procedures.
- Adhere to All Customer Service Core Values.
- Perform other duties as required.

**Essential Skills and Experience**
- Bachelor's degree in business or related field (preferred)
- 2 years Customer Service, or related field experience (preferred)
- Knowledge of Packaging Industry a plus
- Experienced in Microsoft Office, specifically Excel and Word.
- AS400 Experience (preferred)
- Strong Math Skills
- Strong interpersonal, verbal, written, and telephone communication skills.
- Must be personable, have a passion for people and providing excellent Customer Service.
- Must be detail orientated, results driven and conscientious.
- Ability to multi-task and work in fast paced environment.
- Must be a team player.

**Why Choose IPG?**

At IPG, you will find more than just a job-you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.

Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.

With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.

**You belong here. Join us today

  • Customer Service Representative

    7 months ago

    Truro, Canada Kerr Controls Ltd. Full time

    **Customer Service Representative - HVAC** We want YOU to join our growing team! Kerr Controls Limited is a leading distributor of Heating, Ventilation, Air Conditioning, equipment and supplies. We have an immediate opening for a dynamic, dedicated and highly motivated Customer Service Representative for our Truro Branch. The Customer Service...

  • Customer Service Representative

    6 months ago

    Truro, Canada Circle K Full time

    **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee discount**: - ** Scholarship program**: - ** Years of service...

  • Customer Service Representative

    7 months ago

    Truro, Canada Circle K Full time

    Store 6002509: 30 Main Street, Truro, Nova Scotia B2N 4G6 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    7 months ago

    Truro, Canada Circle K Full time

    Store 6002521: 141 Willow Street, Truro, Nova Scotia B2N 4Z8 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    7 months ago

    Truro, Canada Circle K Full time

    Store 6002083: 86 Connector Road, Truro, Nova Scotia B2N 5B6 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    4 months ago

    Truro, Canada U-Haul Full time

    Location: 22-24 Court St, Truro, Nova Scotia B2N3H7 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and...

  • Customer Service Representative

    6 months ago

    Truro, Canada Maritime Bus Full time

    **Coach Atlantic Maritime Bus** are currently recruiting **Part-time (Saturday - Monday - 3 days) Customer Service Representative for Truro Maritime Bus location.** **Coach Atlantic Maritime Bus **is Atlantic Canada’s Leading Passenger Transportation Company. We’re hiring dynamic, high achievers looking to be _**Difference Makers**_ within the industry....

  • Auto Customer Service Representative

    3 months ago

    Truro, Canada Andy's Tire Shop Full time

    **Andy's Tire Shop is seeking a Customer Service Representative for our Truro location. This is a seasonal contract position.** **Applicants must currently be living in Nova Scotia.** The Customer Service Representative (CSR) works closely with the Branch Manager to keep operations running seamlessly. The CSR is responsible for the full customer service...

  • Lead Customer Service Representative

    3 weeks ago

    Truro, Canada Circle K Full time

    Store 6002521: 141 Willow Street, Truro, Nova Scotia B2N 4Z8 **Lead Customer Service Representative** **As a Lead Customer Service Representative, you will enjoy**: - **Medical, Vision, Dental, & Life Insurance/long term Disability**: - **Flexible schedules**: - **Large, stable employer**: - **Opportunities for fast career advancement**: - **Task...

  • Lead Customer Service Representative

    6 months ago

    Truro, Canada Circle K Full time

    Store 6002331: 86 Connector Road, Truro, Nova Scotia B2N 5B6 **Lead Customer Service Representative** **As a Lead Customer Service Representative, you will enjoy**: - **Medical, Vision, Dental, & Life Insurance/long term Disability**: - **Flexible schedules**: - **Large, stable employer**: - **Opportunities for fast career advancement**: - **Task...

  • Customer Service Representative

    8 hours ago

    Truro, Canada Intertape Polymer Group (IPG) Full time

    **POSITION TITLE**: Customer Service Representative - Supply Chain, Full-time **REPORTS TO**: Director, Supply Chain **LOCATION**:Truro, NS ***: To help us reach our goals we are looking for an energetic, motivated individual to join our team in Truro, NS in the role of Customer Service Representative. Reporting to the Director of Supply Chain, this...

  • Customer Service Representative

    7 months ago

    Truro, Canada Sollio Agriculture Full time

    **We are Sollio Agriculture. We support farmers across Canada to help them maximize their performance, keeping in mind that there are only 24 hours in a day and 365 days in a year.** **We bring together passionate people devoted to helping each other and moving forward together. These are men and women who are not afraid to work hard and get their hands...

  • Customer Service Representative

    4 months ago

    Truro, Canada Enterprise Mobility Full time

    **Overview**: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our...

  • Counter Customer Service Representative

    7 months ago

    Truro, Canada Graybar Full time

    **Job Brief**: The Counter Customer Service Representative (CCSR) provides our customers with a high customer service level which includes effectively handling customer inquiries and order processing. Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in...

  • Operations Customer Service Representative

    6 months ago

    Truro, Canada Intelcom Full time

    Ride the next mile with us! - Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being organized so that all packages are accounted...

  • Operations Customer Service Representative

    6 months ago

    Truro, Canada Intelcom Full time

    Ride the next mile with us! - Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being organized so that all packages are accounted...

  • Operations Customer Service Representative

    6 months ago

    Truro, Canada Dragonfly Full time

    Ride the next mile with us! - Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being organized so that all packages are accounted...

  • Customer Service Representative

    3 months ago

    Truro, Canada Intertape Polymer Group (IPG) Full time

    Join the IPG Team!Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions-we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging...

  • Customer Service Representative

    7 months ago

    Truro, Canada Government of Nova Scotia Full time

    **Competition #**: 42630 **Department**: Service Nova Scotia **Location**: TRURO HEIGHTS **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**: 03-May-24 (Applications are accepted until 11:59 PM Atlantic Time) About Us At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia....

  • Customer Service Ambassador

    2 months ago

    Truro, Nova Scotia, Canada Intertape Polymer Group Full time

    The Intertape Polymer Group is a global leader in packaging and protective solutions, offering a unique blend of products and services.We are seeking a talented individual to join our team as a Customer Service Representative, where you will play a vital role in driving business growth and delivering exceptional customer experiences.As a Customer Service...