Manager of Volunteer Program

4 days ago

London, Canada Humane Society London & Middlesex Full time

The **Manager of Volunteer Program**, reporting to the Director of Fund Development, is directly responsible for researching, revising, and developing adjustments to the volunteer program at Humane Society London & Middlesex (HSLM).

Using their considerable skills and experience, the Manager will create research-driven strategies designed to grow the Program while optimizing volunteer engagement and retention. With over 200 volunteers, the Manager is a strategic partner to support the growth of the Program during a period of organizational transformation.

**Manager of Volunteer Program, key role responsibilities**:
**Research and Development**
- Through both internal and third-party evaluators, conduct analysis of the current volunteer program. Through consultation with staff and external organizations, research and identify programmatic opportunities.
- Evaluate programmatic opportunities, prepare reports and present solutions for consideration.

**Lead revisions, implementation and evaluation**

Responsible for overseeing all aspects of volunteer program success, including but not limited to:

- Develop, implement, manage, coordinate, monitor and evaluate all aspects of the HSLM volunteer program.
- Promote a culture of volunteerism.
- Determine short and long term tactics and strategies to achieve program and organizational goals.
- Work with HSLM staff to identify and evaluate the need for volunteer support for programs and services.
- Oversee volunteer recruitment and selection.
- Develop and coordinate volunteer training and orientation.
- In collaboration with staff, coordinate and schedule volunteers to participate in programs and activities.
- Develop and coordinate volunteer recognition, retention and evaluation activities.
- Prepare and deliver written and verbal presentations.
- Develop, manage and ensure adherence to department program budgets.
- Maintain a comprehensive knowledge of best practices and trends in volunteer management.
- Produce and maintain accurate reports, records and files.
- Participate in supervision, evaluation, training and other meetings as required.
- Coordinate and lead organizational communication to volunteers through newsletters and social media.
- Monitor volunteer performance and compliance with roles, responsibilities, policies and agreements.
- Address volunteer complaints and concerns in a timely and professional manner.
- Provide mentorship, guidance, support, resources and tools to departments who are utilizing volunteers.
- Lead and foster an environment of teamwork and cooperation
- Participate in public relations and promotional activities as required

**What you bring to the role**:
You are a keen collaborator and team player with the ability to manage aspects of a dynamic portfolio with confidence and commitment.

**Job requirements**:

- Completion of post secondary education in a relevant discipline from a recognized academic institution - volunteer management, human resources, business preferred. Or an equivalent combination of education and experience sufficient to successfully perform the duties of the role.
- Minimum of two year’s experience in volunteer management or similar experience
- Effective leadership skills, with experience and focus on supervision, mentoring and motivation of employees and volunteers.
- Experience with database management, preferably volunteer management software.
- Strong written and verbal communication skills including digital communications, copywriting, PowerPoint presentations, etc.
- Strong presentation and facilitation skills, both online and in person.
- Full professional proficiency in spoken and written English is required.

**Essential duties and working conditions**:

- This role requires occasional evening and weekend shifts, occasionally with limited notice.
- Must be comfortable working around all species of domesticated animals.
- Employment is conditional upon maintaining a valid driver’s license and access to a vehicle.

**Hours of work**:
This is a full-time, contract position working 37.5 hours weekly. This contract concludes on June 28, 2024.
**Location**:
624 Clarke Rd and 15 Pacific Court London, Ontario. This role has some hybrid flexibility.
**Terms of Employment**: One-year contract
**Anticipated Start Date**: As soon as possible
**Salary**: $40,000 - $55,000

HSLM is committed to developing inclusive, barrier-free selection processes, and work environments. If contacted in relation to a job opportunity, please advise us in a timely fashion of any accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

**No drop-ins or phone calls please.**

**Salary**: $40,000.00-$55,000.00 per year

**Benefits**:

- Employee assistance program
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weeke

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