Current jobs related to Client Services Associate - London - Meals on Wheels London

  • Client Service Associate

    3 months ago

    London, Canada Assante Wealth Management Full time

    **Position: Client Service Associate** Company: Assante Wealth Management Location: London, Ontario Do you want to make a difference in the lives of others? We are looking for a **Client Service Associate** who is dynamic, collaborative and passionate about client service, team operations and growing the business together. Assante Wealth Management is a...

  • Client Service Associate

    1 week ago

    London, Ontario, Canada MD Financial Management Full time

    About the Role:We are seeking a highly organized and detail-oriented Client Service Associate to join our team at MD Financial Management. As a Client Service Associate, you will play a critical role in providing administrative and operational support to our Financial Consultants and Portfolio Managers.Key Responsibilities:Provide exceptional service and...

  • Client Service Associate

    7 days ago

    London, Ontario, Canada MD Financial Management Full time

    About the Role:We are seeking a highly organized and detail-oriented Client Service Associate to join our team at MD Financial Management. As a Client Service Associate, you will play a critical role in providing administrative and operational support to our Financial Consultants and Portfolio Managers.Key Responsibilities:Provide exceptional service and...

  • Financial Client Service Associate

    3 months ago

    London, Canada Assante Wealth Management - The Andrews Group Full time

    **Position**: Financial Client Service Associate **Type of Work**: On-site, full-time, permanent **Location**: London, ON **About The Andrews Group** We are a collaborative wealth advisory business that offers “family office” services and superior level of client service. The Andrews Group’s goal is to have a significant, positive impact beyond just...

  • Client Service Associate

    3 months ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: **What you will do** - Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence. - Customized reporting capabilities; differentiating and anticipating the needs of clients. - Strong technical understanding and knowledge of internal and end-client administration...

  • Pia Client Service Associate

    3 months ago

    London, Canada TD Bank Full time

    **PIA Client Service Associate**: - 430708BR **Job Category - Primary** - Wealth Management **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** TD...

  • Pia Client Service Associate

    3 months ago

    London, Canada TD Bank Full time

    **PIA Client Service Associate**: - 415504BR **Job Category - Primary** - Wealth Management **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** TD...

  • Client Relationship Associate

    4 weeks ago

    London, Ontario, Canada National Bank Full time

    Wealth Management Associate Role at National BankAs a **Wealth Management Associate** at National Bank, you will play a pivotal role in supporting our investment advisors to deliver **top-notch service** to our esteemed clientele. Your responsibilities will include assisting in the management of client portfolios and ensuring that their financial needs are...

  • Pia Client Service Associate

    3 months ago

    London, Canada TD Bank Full time

    **Work Location**: London, Ontario, Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: **Department Overview**: **TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients.** **TD Private Investment...

  • Associate Manager, Client Service Centre

    3 months ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for an **Associate Manager, Client Service Centre** ***in our Customer Service and Operations. As a member of the Client Service leadership team, you will be responsible for providing leadership to the CSC team and supporting the development and execution of the Client Service Operations strategy to achieve business...

  • Client Delivery Associate

    2 weeks ago

    London, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled Client Delivery Associate to join our team at BMO. As a key member of our Commercial Sales & Service team, you will be responsible for providing exceptional operational service support to grow our market share and maximize profitability of client relationships.Key ResponsibilitiesClient Service: Provide prompt and...

  • Client Delivery Associate

    2 weeks ago

    London, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled Client Delivery Associate to join our team at BMO. As a key member of our Commercial Sales & Service team, you will be responsible for providing exceptional operational service support to grow our market share and maximize profitability of client relationships.Key ResponsibilitiesClient Service: Provide prompt and...

  • Client Service Associate

    4 months ago

    London, Canada BMO Financial Group Full time

    255 Queens Ave, Suite 1900 London Ontario,N6A 5R8 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Client Service Associate

    3 months ago

    London, Canada BMO Financial Group Full time

    255 Queens Ave, Suite 1900 London Ontario,N6A 5R8 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Client Service Associate

    4 months ago

    London, Canada BMO Financial Group Full time

    255 Queens Ave, Suite 1900 London Ontario,N6A 5R8 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Client Service Specialist

    2 weeks ago

    London, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled Client Delivery Associate to join our team at BMO. As a key member of our Commercial Sales & Service team, you will be responsible for providing exceptional operational service support to grow our market share and maximize profitability of client relationships.Key ResponsibilitiesClient Problem Resolution: Ensure...

  • Client Service Specialist

    2 weeks ago

    London, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled Client Delivery Associate to join our team at BMO. As a key member of our Commercial Sales & Service team, you will be responsible for providing exceptional operational service support to grow our market share and maximize profitability of client relationships.Key ResponsibilitiesClient Problem Resolution: Ensure...

  • Associate Account Executive

    2 weeks ago

    London, Ontario, Canada Aon Full time

    Job SummaryAon is seeking a highly skilled and experienced Associate Account Executive to join our team. As a key member of our client sales and service business group, you will play a critical role in delivering innovative and effective solutions to our clients.About the RoleUnder the direction of the Account Executive, you will be responsible for servicing...

  • Associate Account Executive

    2 weeks ago

    London, Ontario, Canada Aon Full time

    Job SummaryAon is seeking a highly skilled and experienced Associate Account Executive to join our team. As a key member of our client sales and service business group, you will play a critical role in delivering innovative and effective solutions to our clients.About the RoleUnder the direction of the Account Executive, you will be responsible for servicing...

  • Client Delivery Associate

    3 weeks ago

    London, Canada BMO Financial Group Full time

    270 Dundas Street London Ontario,N6A 1H3 Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions....

Client Services Associate

3 months ago

London, Canada Meals on Wheels London Full time

Human Resources Policies and Procedures

:
**Client Services Associate - Volunteers**

**This is a temporary role for one year from the start date with a possibility of renewal.**

SECTION ONE: POSITION TITLE, REPORTING AND STATUS

Position Title: Client Services Associate - Volunteers

Reports to: Manager of Client Services

Job Status: Full-Time

Hours of Work: 37.5 hrs/wk

Location: City of London

Effective Date: May 15th, 2023

Date Revised:
SECTION TWO:

The Client Services Associate - Volunteers is responsible for the effective and efficient delivery of volunteer services for Meals on Wheels London. The recruitment, selection, placement, orientation and training, supervision and performance evaluation of volunteers are the primary functions of this position. The Client Services Associate - Volunteers facilitates volunteer recognition. The Client Services Associate - Volunteers works extensively with the Standard Meal and Frozen Meal and Transportation Volunteer Programs to ensure their effective operations.

This role does require access and use of a vehicle.

SECTION THREE: DUTIES AND RESPONSIBILITIES

The key responsibilities of the Client Services Associate - Volunteers comprise the following:
**3.1 Resource to the Manager of Client Service**

(i) report to the Manager of Client Services on any applicable community trends that will influence the overall performance of volunteer services; and

(ii) prepare any background or program information as required by the Manager of Client Services.

**3.2 Compliance with Applicable Legislation, Regulations, Contractual Obligations and Organizational Policies and Procedures**

(i) ensure compliance with applicable legislation, regulations and contractual obligations pertaining to the delivery of volunteer services for Meals on Wheels London;
(ii) ensure compliance with the organizational policies and procedures of the organization; and

(iii) inform the Manager of Client Services of any areas of non-compliance with legislation, regulations and/or organizational policy and procedures, and funder contractual obligations.

**3.3 Risk Management**

(i) inform the Manager of Client Service of situations that could create potential risk and liabilities for Meals on Wheels London; and

**3.4 Volunteer Services Planning and Priorities**

(i) determine in collaboration with the Manager of Client Services the annual priorities for volunteer services within the context of the strategic plan for the organization.

**3.5 Volunteer Services Need**

(i) Meet with the Client Services Manager, at a minimum monthly, to assess volunteer needs.

(ii) Coordinate with staff, in particular, Community Development Liaison to examine and enact methods for needed recruitment.

**3.6 Volunteer Services Coordination**

(i) develop and implement a volunteer recruitment plan;
(iv) ensure a description of volunteer duties is developed and reviewed with new volunteers;
(v) develop a volunteer orientation and training plan and orientate all new volunteers;
(vi) monitor the performance of volunteers and address any areas that require improvement;
(vii) facilitate ongoing learning opportunities and an annual training session for volunteers;
(viii) develop and implement volunteer recognition plan and activities;
(ix) coordinate the Standard Meal Volunteer including a daily review of route sheets, confirmation of drivers, use of spare volunteer drivers and route combination and;
(x) coordinate the Frozen Meal Volunteer Program including volunteer pick-up and distribution of frozen meals, weekly confirmation of drivers, securing spare drivers as required and review route sheets to determine any needed changes;
(xi)develop and maintain efficient and effective routing for Meals on Wheels London rmeal programs.

(xiI) coordinate the Transportation Volunteer Program by ensuring schedules are confirmed;
(xiiI) ensure volunteer complaints are responded to in an effective and timely manner;
(xix) recommend the termination of any volunteer to Manager of Clients Services, when required and implement any required action.

(xx)annual audit of volunteer files; as well as annually survey of volunteers in each MOWL program;
(xxI) ensure that all volunteer files are up to date and accurate in MOWL client and volunteer management system, record all notes and interactions with volunteers and/or clients,

**3.7 Volunteer Services Program Budget**

(i) monitor, provide input, and adhere to the approved volunteer services program budget.

**3.8 Information Protocols and Systems**

(i) follow established organizational protocols are followed to ensure that personal information of volunteers is protected and safeguarded according to applicable privacy legislation and regulations;
(ii) provide oversight on the overall quality and accuracy of any applicable data collection in relation to volunteer services; and

(iii) compile program data and metrics reports in relation to volunteer information based on a schedule devel