Lead Data Center Technician

4 days ago

Montréal, Canada Equinix Full time

Lead Data Center Technician
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Responsibilities**
- Manage a team of 6 individuals
- Work closely with the Implementation Managers on client installs and migrations
- Work closely with the Data Center Manager for daily operations
- Work with Facilities Lead to maintain training of the data center technician team
- Work closely with Facilities Project Managers to complete site projects
- Physically assisting in moving and racking equipment as directed for special projects
- Update inventory systems as required
- Asset management of received, installed, and removed equipment
- Installation of large, scalable inventories of servers, switches, routers, and storage hardware
- Reception of incoming shipments and tracking server assets through deployment
- Installation of data center equipment and cabling (power, copper, fiber) that supports those devices
- Monitoring and recording vital statistics and produce appropriate reports, including shift and weekly reports
- Recording and maintaining accurate incident and change records and logs, consistent with then-current operating practices and policies
- Responding physically to trouble situations within the local facility and conduct troubleshooting as may be required, until on call personnel can arrive on site and take over
- Conducting routine walkthroughs of local facility, correcting both appearance and functional imperfections
- Chaperoning vendors and guests, or seek chaperones for vendors and guests, as may become necessary, without abandoning front desk responsibilities
- Providing hospitable and enthusiastic assistance to customers and prospects, whether on phone, on electronic communications, or on premises
- Communicating regularly with peer Technicians in other HMS facilities regarding security, operational, and safety/health situations
- Contributing suggestions for improvements in the quality, integrity, and efficiency of operations regularly
- Providing “Remote Hands” assistance, as requested by customers

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

**French Version**:
Equinix est la compagnie d'infrastructure numérique la plus importante au monde, exploitant plus de 240 centres de données à travers le monde et fournissant des interconnexions à tous les principaux infonuages et réseaux. Les entreprises ont besoin d'un seul endroit pour simplifier et rassembler des infrastructures fragmentées et complexes qui s'étendent sur des environnements d'infonuages privés et publics. Notre plateforme mondiale permet aux clients de placer leur infrastructure là où ils en ont besoin et de la connecter à tout ce dont ils ont besoin pour réussir.

Nous sommes une entreprise mondiale à croissance rapide, avec 78 trimestres consécutifs de croissance. Grâce à notre portefeuille innovant de produits et services hautes performances, nous avons créé le plus grand et le plus actif écosystème mondial de plus de 10 000 entreprises, dont plus de 2 000 réseaux et 3 000 fournisseurs de services informatiques et d'infonuage répartis dans 31 pays au travers de six continents.

Rejoindre notre équipe d'opérations signifie que vous serez à l'avant-garde de tout ce que nous faisons, en assurant la maintenance de l'infrastructure des installations critiques au sein d'une équipe unie qui fournit le meilleur service possible à nos clients des centres de données. Nous encourageons la diversité des opinions et des contributions, nous nous engageons à fournir un environnement de travail équitable, qui est à la base de nos valeurs fo

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