Data Center Technician- 2nd Shift

6 months ago

Montréal, Canada Cologix, Inc. Full time

**_About our Company:_**

Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 40+ digital edge and ScalelogixSM hyperscale edge data centers in 11 markets across the United States and Canada along with a carrier-dense ecosystem of 700+ networks, 360+ cloud providers, 30+ onramps and six Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

**_ Shift: _**

Monday
- Friday

4pm
- 12am

**_ About the Position:_**

As a Datacenter Technician with Cologix you will be is responsible for the daily operation and maintenance of the Datacenter. Responsibilities range from registering customers, performing remote hands requests, hourly rounds, records keeping and the installation of equipment or cross-connects. You will need to follow established procedures and maintain excellent customer communications. As such, you will clearly identify the customer's needs, document each request in the ticketing system and execute the request. You will provide excellent customer service that Cologix is known for in following up on each request until completion and starting escalations as required. You keep the facility safe and secure by monitoring the central environmental monitoring system and acting promptly on any failure or alarm.

**_ What you do daily:_**
- Register customers
- Monitor security and environmental monitoring systems for multiple Datacenters
- Validate that all equipment are in good working condition such as CRAC, CRAH, UPS, Generators and all other related equipment
- Take readings off of equipment (Electrical and Cooling) and fill the related reports
- Take customers' calls
- Open and document tickets
- Execute customers' support requests
- Document all interventions and keep the ticketing system up to date
- Install cable runs and patch panels
- Maintain detailed site specification documentation on customers cross-connects and cables
- Keep the Data Center clean
- Ensure that best practices are adhered to in areas of cabling and documentation and conform to TIA-942 and BICSI standards
- Interact with different organizations, customers, vendors, contractors, and building management to provide a high level of customer satisfaction
- Responsible for asset management: process deliveries and replenishes consumables
- Manage installs against aggressive schedules
- Participate in facilities post incident reviews as required
- Available for 7/24 support

**_Qualifications:_**
- Minimum 0-2 years' experience in similar critical facilities
- Excellent written and verbal communication skills in both French and English required
- Bachelor's degree in Computer Science or Telecommunication (preferred)
- Technical and mechanical knowledge on the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC Power Plants, etc.) found in Telecommunications facilities
- Very good understanding of IT systems including but not limited to servers and network systems
- Knowledge of MSOffice
- Autonomous with team spirit
- Comfort in working in a fast paced 24*7 environment
- NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization._
- Cologix' data centers are ISO 27001:2013 certified. ISO 27001:2013 certification and the Cologix portfolio of information security, information privacy and other industry recognized certifications represents our dedication to insuring the confidentiality, integrity and availability of company and customer information systems and assets. At Cologix, information security is everyone's responsibility. Cologix employees are responsible for:_
- _Understanding and following Cologix' information security, cybersecurity and privacy policies, procedures and standards._
- _Ensuring conformance to all information security, cybersecurity and privacy policies, procedures, and standards._
- _Remaining vigilant and reporting any suspicious activity or possible vulnerabilities, weaknesses, threats, or breaches in Cologix information security to company information security and privacy officers._
- _Actively participating in Cologix' efforts to maintain and improve information security._

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