Data Center Technician

1 month ago

Montréal QC HZ B, Canada Estruxture Data Centers Full time

La version française suit la version anglaise **_
- Are you curious about data centers?
- Are you a strong communicator?
- Are you comfortable working directly with customers or end users?

**_ Have we piqued your interest? Tell me about the company..._**

Everything starts with our dedicated and talented team. As an award-winning industry leader, our data centers help our customers improve network connectivity, redundancy, and uptime, scale up or down, increase cost savings, and provide a high level of physical security. This would be unachievable without the **_people _**of eStruxture.

**Tell me about the job...**

As a Data Center Technician, you will report directly to the Data Center Manager and play a key role in the daily operations of our data centers across the Montreal region. You will be responsible for the deployment of new customer solutions, inventory management, and ensuring strict adherence to security protocols. A focus on maintaining high operational standards, identifying areas for improvement, and implementing best practices will be essential to your success.

***_OK, I’m interested Tell me more about the core job functions..._**

The duties and responsibilities include but are not limited to:

- Onsite coverage as a team in shifts and/or weekly on-call
- Deploy customer IT solutions in white spaces
- Ensure physical and remote security policies and procedures are being followed
- Document changes or incidents following the change or incident mgmt. process
- Perform scheduled walkthroughs and report any issues to the facility manager
- Troubleshoot and resolve basic OS and network level issues
- Answer customer requests in a professional and courteous manner
- Install, test copper & fiber cabling with quality
- Maintain an updated inventory of assets
- Manage the security access system
- Assist in documenting best practices & process improvements
- Interact with third party vendors & contractors
- Special projects may be assigned.

**_I’m really interested What skills/knowledge do you want and need?_**

**Skills**:

- Organized & Motivated
- Strong Communication & Interpersonal skills
- Aptitude to learn new technologies & trends
- Ability to work in a fast-paced changing environment*
- Ability to lift 50lbs on occasion.

Knowledge
- Knowledge of IT equipment and cabling installation best practices
- Basic knowledge of Data Center Mechanical & Electrical systems*
- Basic knowledge of Access Control Systems*.

*Any skills & knowledge for these above would be considered as an asset*

**Working Conditions...**

The role has standard working conditions in a Data Center type of environment with rotation shift schedule to support our 24/7 operations. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress. The role requires to work with challenging clients, work on shifts 12-hours shift, work on evenings, nights, or on weekends and being on-call.

**Security for our team**

All offers are contingent upon the successful completion and satisfactory results of a background investigation.

**Let's embark together on the next exciting chapter of your career**

- Es-tu curieux(se) des centres de données ?
- Es-tu un(e) bon(ne) communicateur(trice) ?
- Es-tu à l'aise pour travailler directement avec les clients ou les utilisateurs finaux ?

**_ Avons-nous suscité ton intérêt ? Parlez-moi de l'entreprise..._**

Tout commence avec notre équipe dévouée et talentueuse. En tant que leader reconnu du secteur, nos centres de données aident nos clients à améliorer la connectivité, la redondance et le temps de fonctionnement de leur réseau, à augmenter ou à réduire leur capacité, à réaliser des économies et à assurer un niveau élevé de sécurité physique. Tout cela serait impossible sans les **_collaborateurs_** d'eStruxture.

**_
Parlez-moi du poste..._**

**_
OK, je suis intéressé(e) Parlez-moi davantage des fonctions essentielles du poste..._**

Les tâches et responsabilités comprennent, mais ne sont pas limitées à:

- Couverture sur site en tant qu'équipe par roulement et/ou astreinte hebdomadaire
- Déployer les solutions informatiques des clients dans les espaces blancs
- S'assurer que les politiques et procédures de sécurité physique et à distance sont respectées
- Documenter les changements ou les incidents en suivant le processus de gestion des changements ou des incidents
- Effectuer des visites programmées et signaler tout problème au responsable de l'établissement
- Dépanner et résoudre les problèmes de base au niveau du système d'exploitation et du réseau
- Répondre aux demandes des clients de manière professionnelle et courtoise
- Installer, tester le câblage en cuivre et en fibre avec qualité
- Maintenir un inventaire à jour des équipements
- Gérer le système d'accès de sécurité
- Aider à documenter les meilleures pratiques et les améliorations de processus
- Interagi

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