Field Service Technician
1 week ago
**Urgent Requirement for Field Service Technician II**
**LOCATION: Hamilton, ON**
As a Field Service Technician, you are part of our services support team and your passion for providing exceptional customer service contributes to our world class high level of customer satisfaction. Acting as a first line response to customers on-site in your assigned territory you will communicate in an open, helpful, and engaging manner with your focus being on finding the right solution with each customer.
**What are the 3-4 non-negotiable requirements of this position?**
- Local residence and living within the assigned service area;
- Valid driver's license;
- Permanent resident or Citizen of Canada;
- Willingness and ability to pass a comprehensive background check, including credit check, criminal, driving record, and drug screen if applicable;
- High school diploma or GED.
**YOU CAN EXPECT TO**:
- Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory—with the goal of keeping our customers completely assured and satisfied.
- Perform hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
- Unleash your manual skills on products like peripherals, large system printers, small and enterprise level servers, communications equipment, networks, and item processing sorters.
- Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or territory manager who can.
- Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). You’ll surely always be on the lookout for preventative measures you can take to correct any and all technical problems before they happen.
- Capture customer information so that we can complete any invoicing, as well as stay in contact to ensure we’re providing the best possible service.
Pay: $44,000.00-$67,000.00 per year
Schedule:
- Monday to Friday
Ability to Commute:
- Hamilton, ON (required)
Ability to Relocate:
- Hamilton, ON: Relocate before starting work (required)
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