Field Service Technician

3 months ago

Hamilton, Canada Canon Canada Full time

Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We've adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves - and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon's story.

We offer **comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks**.

Join our team and reap the rewards as we take Canon to the next level

**Field Service Technician - (Hamilton)**
- Do you like working with your hands?
- Are you mechanically inclined?
- Can you troubleshoot hardware?
- Do you have some exposure to troubleshooting software?

You will be servicing accounts across Greater Hamilton and surrounding areas, including Brampton/Barrie area.

Our Service Technicians provide superior customer service to Canon clients, repairing and maintaining high-end black and white and colour printing equipment in an assigned territory.

**Key Responsibilities**:

- Follow contact protocol when discussing service-related matters with Dispatch and FSM:

- Product information
- Customer concerns
- Parts problems
- Adhere to customer requirements in providing quality products and service
- Respond to customer calls in a prompt and efficient manner
- Accomplish assigned service calls thoroughly within an average time per call as defined by management
- Perform equipment repairs and conduct preventative maintenance using the most cost-efficient methods
- Complete standard network installations of equipment
- Fill out performance reports on unusual equipment problems
- Submit all service reports in a timely fashion
- Maintain parts inventory, and order parts as necessary

**To Succeed, You Will Have**:

- Completed post-secondary education (specialty in mechanical or technical or technological electronics, and/or business equipment)
- Computer knowledge (working knowledge of Microsoft Windows, Microsoft Office Suite)
- Demonstrated knowledge of and aptitude for electro-mechanics
- Proven knowledge of colour theory
- Good interpersonal and communication skills, with the ability to deal with people in all levels of the organization and its customers in a diplomatic and professional manner
- Able to install and set-up delivered equipment
- Strong organizational skills, with the ability to organize a territory effectively to minimize travel time and to maximize on number of clients to service
- Must possess a valid driver’s license, a safe driving record, and a dependable vehicle

**Why Join?**

**VIRTUAL WORK**
- This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)

**BENEFITS**
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Events

Join our team and reap the rewards as we take Canon to the next level

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit careers.canon.ca

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