Bilingual Customer Care Representative
6 months ago
Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.
***
Relevant du directeur, Centre de contact, le représentant du service à la clientèle devra interagir directement avec les clients, comprendre leurs besoins, dépanner, répondre aux demandes de renseignements sur les produits et les services bancaires, résoudre les problèmes, effectuer une maintenance proactive des comptes tout en offrant une expérience client transparente dans tous les canaux de communication. Membre à part entière de l’équipe des services bancaires numériques, cette personne collaborera quotidiennement avec les équipes des opérations numériques, des opérations de la technologie de l’information, de la sécurité globale et du marketing.
**The Work **:
- Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings
- Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs
- Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner
- Strive to resolve customer issues and queries at first-contact and escalate issues in accordance to EQ Bank’s complaints handling process
- Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships
- Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics
- Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery
**Le Travail **:
- Offrir un service à la clientèle exceptionnel aux clients potentiels de la Banque EQB en déterminant leurs besoins en matière de services bancaires et en fournissant des renseignements et des conseils exacts sur la gamme de produits et d’offres de la Banque EQB.
- Répondre à un grand nombre d’appels entrants et de clavardages et assurer les meilleures normes de service à la clientèle, tout en respectant les accords sur les niveaux de service de la Banque EQB en matière de réponse et de résolution.
- Prendre en charge l’expérience d’intégration numérique et aider les clients à s’intégrer avec succès, résoudre les problèmes, le cas échéant, et communiquer l’état d’avancement à toutes les parties prenantes concernées en temps opportun.
- S’efforcer de résoudre les problèmes et les demandes des clients dès le premier contact et transmettre les problèmes conformément au processus de traitement des plaintes de la Banque EQB.
- Communiquer efficacement avec les clients et promouvoir les valeurs fondamentales de la Banque EQB, soit le respect, l’agilité, l’intégrité, le service et la responsabilisation, afin d’établir des relations durables avec les clients.
- Mettre en œuvre les contrôles établis pour assurer le respect des exigences réglementaires, des politiques de la Banque Équitable et de la Banque EQB ainsi que du code de conduite et d’éthique.
- Déterminer et recommander des possibilités d’amélioration continue relatives à l’expérience client et à la livraison des produits et participer à leur mise en œuvre.
**Shifts**:
- Training Period: 6 weeks: 9:00 AM to 5:30 PM
- After the initial training period, the 3 main shifts are: 8 AM to 4:3O PM, 12 PM to 8:30 PM, and 4:00 PM to midnight with a range of staggered start times in between
- Shifts will be assigned as per business needs
- The incumbent should be prepared to work evening shift and also on weekends
**Quarts De Travail**:
- Période de formation : 6 semaines : de 9 h à 17 h 30
- Après la période de formation initiale, les trois quarts de travail principaux sont les suivants : de 8 h à 16 h 30, de 12 h à 20 h 30, de 16 h à minuit, avec une plage d’heures de début échelonnées entre les quarts.
- Les quarts de travail seront attribués en fonction des besoins de l’entreprise.
- Le titulaire doit être prêt à travailler le soir et les fins de semaine.
**Let's Talk About You **:
- Post-secondary degree or certification in related field of study is desirable.
- Demonstrated ability to own an issue and drive to resolution
- Demonstra
-
Bilingual Customer Service Representative
7 months ago
Remote, Canada Mega Group Inc. Full timeAre you ready to be a part of something bigger? As one of Canada’s Best Managed Companies, Mega Group values the talents and abilities of our employees and seeks to foster an open, cooperative, and flexible environment in which employees can thrive. Being a proudly Canadian company means we're always looking for smart, enthusiastic, and passionate team...
-
Bilingual Customer Service Representative
6 months ago
Remote, Canada Kohl & Frisch Ltd Full time**JOB POSTING** **POSITION: Bilingual Customer Service Representative** **STATUS: Full-Time (Remote)** **LOCATION: Kohl & Frisch Limited (Anjou, Quebec**)** **REPORTS TO**:National Contact Centre Manager** **DEPARTMENT: Customer Service** Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the...
-
Bilingual Customer Service Representative
6 months ago
Remote, Canada Abba Medix Corp Full time**Job description** **Company Overview**: Abba Medix Corp (Abba) is a Licensed Producer in Pickering, Ontario. Abba focuses on distributing a wide variety of premium quality, medical grade cannabis products for medical clients seeking safe solutions for their common to complex health and wellness needs. Abba has an opening for a Bilingual Customer Care...
-
Bilingual Customer Service Representative
7 months ago
Remote, Canada AlgaeCal Full time**Career with a heart!** You speak Spanish. If you like helping people, and you want to feel supported in your work -- this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones - and they’re scared they might break at any moment. But after talking with YOU, their fear will melt...
-
Bilingual Inside Sales Representative
6 months ago
Remote, Canada Rentokil Initial Full timeDo you have a passion for sales? Are you fluent in multiple languages and can effectively communicate with customers? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends! Who are we? Rentokil is part of the world’s largest pest prevention...
-
Bilingual French Financial Customer Service
6 months ago
Remote, Canada SinlgePoint Group International Full timeThe Financial Customer Service and Collections Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Financial Customer Service and Collections Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer...
-
Customer Care Agent
6 months ago
Remote, Canada Paladin Technologies Full timeCustomer Care Agents are responsible for processing and invoicing completed service work requests, performing account setup and maintenance for customer accounts, service billing, and supporting other administrative functions. **This is a remote (work from home) position for Canadian residents only. Bilingual (English/French) required. Filling 9am to 5.30pm...
-
Full-time Customer Support Representative
7 months ago
Remote, Canada Shakepay Full timeJoin our small, fiery team on a mission to usher in the Bitcoin Golden Age. **About Shakepay** Shakepay is on a mission to usher in a Bitcoin golden age, where Canadians have access to Bitcoin-friendly, secure, and rewarding financial services. When Shakepay launched in 2015, it quickly became one of Canada's fastest-growing financial institutions. Backed...
-
Bilingual Customer Service Representative
7 months ago
Remote, Canada Zucora Inc. Full time**Bilingual FRENCH Customer Solutions Agent** ZucoraHome is recognized as one of London’s Best Places to Work, is a 2020 finalist for London Business of the Year and a nominee for Canada’s Most Admired Corporate Culture and we’re looking to add a full-time Bilingual Customer Solutions Agent to our growing team. If you’re up to being challenged and...
-
Bilingual Customer Service Representative
6 months ago
Remote, Canada National Nutrition Full time**ABOUT US** National Nutrition is Canada’s award winning, online and in-store retailer of nutritional supplements. In 2014, 2017, and 2019 we were voted Canada’s best health food store - in large part because of the great people who work with us each day. **CAREER** Are you looking for a rewarding career that enables you to help people on their health...
-
Bilingual Customer Service Advisor
7 months ago
Remote, Canada Omnie Full timeWe are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued customers. In this role, you will be responsible for providing exceptional customer service support while...
-
Customer Service Representative
6 months ago
Remote, Canada INNOTEX INC. Full timeWe are currently looking for a dynamic person to be our Customer Service Representative. This position is remote. Reporting directly to the Director of Customer Service and working in collaboration with other Customer Service team members, you will interact with internal and external customers and the sales team to process orders, assist with customer...
-
Bilingual French Customer Service Representative
7 months ago
Remote, Canada Zucora Inc. Full time**Bilingual FRENCH Customer Solutions Agent** ZucoraHome is recognized as one of London’s Best Places to Work, is a 2020 finalist for London Business of the Year and a nominee for Canada’s Most Admired Corporate Culture and we’re looking to add a full-time Bilingual Customer Solutions Agent to our growing team. If you’re up to being challenged and...
-
Bilingual Customer Service Representative
6 months ago
Remote, Canada Stevens Omni Inc. Full time'''Duties''' - Provide exceptional customer service to clients in a professional and courteous manner - Assist customers with inquiries, requests, and complaints - Upsell products and services to maximize sales opportunities - Maintain accurate and detailed customer records through data entry - Analyze customer needs and provide appropriate...
-
Customer Care Specialist
7 months ago
Remote, Canada SF Marketing Inc. Full timeSFM provides an equitable, inclusive, and growth-focused environment for our staff. We're committed to providing a positive workplace where every individual's uniqueness is embraced, respected and valued. **Why Choose SFM?** At SFM, you'll get to play a part in a stimulating industry that sits at the intersection of art, communication, and technology. You...
-
Bilingual (English-french) Customer Service Claims
6 months ago
Remote, Canada Phoenix A.M.D. International Inc. Full timeIMMEDIATE OPPORTUNITY AVAILABLE **Bilingual (English-French) Customer Service Claims Specialist**: - Based in our Bowmanville Head office. - + $19/hr to start and great benefits plus lots of extras. - Monday to Friday, 9am to 5pm (40 hrs). **Main day to day responsibilities**: - Check in /communicate with customers to help resolve their claim/issues. -...
-
Bilingual Inside Sales Representative
6 months ago
Remote, Canada SureWerx Full timeSureWerx is a leading manufacturer of innovative safety, tool and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in even the most challenging environments. Today, our growing family of world-leading brands serves customers and partners across the U.S., Canada, and Europe. At SureWerx, you'll have the...
-
Customer Service Representative/administrative
7 months ago
Remote, Canada Mills & Mills LLP Full time**Position: Customer Service Representative/ Administrative Assistant** **Reports To: LegalShield Administrative Manager** - **Who We Are**_ Mills & Mills LLP is an expanding mid-size law firm with over 80 employees. Our core values that guide the members of our team are _**Integrity, Competence, Initiative, Cooperation, Respect and Care**_. For us, there...
-
Customer Service Representative
6 months ago
Remote, Canada Red Maples Virtual Solutions Inc. Full time24/7 French Bilingual Customer Support Position for Urgently Cadillac Roadside Assistance. - Flexible Schedule - You get to pick your schedule. Can work around your current jog too.(Hours available Evenings & Nights & Weekends too.) What to Expect When Servicing Capabilities of Top Performing Agents for this Program - Effective probing and investigating...
-
Bilingual Collections Representative
7 months ago
Remote, Canada TFG Financial Corporation Full time**Your Talent, Your Terms | Results, Recognition and Rewards** TFG’s culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment. TFG Financial Corporation, as part of the Travelers Financial Group of Companies, is one of the largest independent commercial equipment finance companies in...