Night Auditor/front Desk Agent

3 weeks ago


Ottawa, Canada SZAMRA GROUP FACILITY SERVICES Full time

Night Auditor/Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Night Auditor/Guest Service Agent to efficiently handle any function of the front office from the reception.

**Job Requirements**:

- Anydays of the week (4-5days a week)
- 11PM-7AM
- Amenable to work in Ottawa ON
- Start Date **Nov. 23, Thursday**

**Duties**:

- Knowledge on how to use OPERA system
- Perform night audit procedures and reconcile daily transactions
- Verify the accuracy of guest accounts and resolve any discrepancies
- Prepare and distribute daily reports to management
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Assist with check-in and check-out processes as needed
- Maintain a clean and organized front desk area
- Follow all safety and security protocols

**Skills**:

- Excellent customer service and communication skills
- Proficient in using phone systems and other office equipment
- Strong attention to detail and accuracy
- Ability to work independently and handle multiple tasks simultaneously
- Basic knowledge of accounting principles and procedures

If you have a passion for providing exceptional guest service and possess the necessary skills for this position, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.

**Salary**: $18.00 per hour

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend
- Monday to Friday
- Night shift

**Experience**:

- hotel industry: 1 year (required)

Work Location: In person


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