See more Collapse

Night Auditor

1 month ago

Ottawa, Canada reStays Full time

At reStays, our company is our people. That's why we are dedicated to hiring outstanding individuals and empowering them to unlock their talent and creativity with a career they feel passionate about. We are looking to bring on a **Part Time Night Auditor** to join our growing team.

Reporting to the Director of Guest Services, the Night Auditor has the following roles within the organization:
**Greeting/Welcome/Departure**
- Meet and greet guests upon arrival and register their arrival
- Assign room and provide keys to the guest
- Confirm reservations and other services as required
- In the case of early arrivals, store luggage as required and ensure security of said items
- Receive valuables from guests to be locked in a secure area as required
- Answer all questions from guests staying or visiting reStays as well as service tenants/condo owners
- Ensure rules and regulations of reStays are being adhered to by all guests
- End of stay, process transactions, confirm payment for services received and ensure keys are returned
- Encourage longer stays, upgrades and/or return visit as applicable

**Customer Service/Reservation/Sales**
- Redirect in-coming calls to the appropriate department as required
- Process potential complaints to the appropriate manager as required
- Receive guests comments and suggestion
- Keep the housekeeping department abreast of all guest changes that will impact their department
- Ensure all common areas are kept clean at all times (jointly with housekeeping)
- Answer questions to in-coming calls to enable and securing room reservations
- Process deposit at time of reservation

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel. In addition, attendance at all scheduled training sessions and meetings is required.

**Specific Job Knowledge, Skills, and Abilities**
- Professional attitude and behavior (works well within a team, autonomous, dynamic, good interpersonal skills, honest, good sense of initiative, good organizational skills, etc)
- Ability to sell as well as excellent customer service skills
- Committed to service, quality and cleanliness
- Detailed knowledge of restays services available to all guests
- Particular detail to professional appearance, manners, discretion and attitude
- Flexible and not afraid of change
- Excellent Communication Skills - must be able to speak, read & write and understand the primary language(s) used in the workplace, English. French language is an asset
- Works well under pressure
- Speed & accuracy of execution
- Assiduous attendance
- Knowledge of hotel reservation systems and Opera cloud is a big plus
- Understanding of Health & Safety standards as well as hygiene and sobriety standards
- reStays (Choo Communities) is an equal opportunity employer that values diversity and inclusion. We are committed to providing barrier-free and accessible employment practices._ _reStays (Choo Communities) will provide accommodation to people with disabilities upon request throughout our recruitment process._

**Job Type**: Part-time

Schedule:

- Holidays
- Night shift
- Weekends as needed

**Experience**:

- Hotel: 2 years (preferred)
- Front Desk: 2 years (preferred)

Work Location: In person

We have other current jobs related to this field that you can find below

  • Night Auditor

    2 weeks ago

    Ottawa, Canada Hotel Alt Ottawa Full time

    You are a dynamic night owl, you show initiative and acute organizational skills, you love learning, you are people-oriented, you have an exceptional disposition, and you enjoy working with a passionate team: this job is for you! **JOB SUMMARY** Under the supervision of the Guest Service Manager, the Night Auditor is responsible for the processing of...

  • Night Auditor

    3 weeks ago

    Ottawa, Canada Germain Hotels Full time

    **Your calm temperament vibrates to the rhythm of the night** Are you a night owl who enjoys working in an unpredictable environment where initiative is an undeniable asset? We're looking for an autonomous Night Auditor with an open and empathetic attitude, who will be responsible for guest arrivals and departures, as well as recording the day's...

  • Night Auditor

    3 weeks ago

    Ottawa, Canada Days Inn Ottawa Downtown Full time

    Responsible for the maintenance of daily operations and guest services at a hotel. The night auditor is in charge of the nightly accounting, key control and security of the hotel, and interacts with the guests, employees and vendors. The night auditor ensures all money handling procedures comply with company policies, local, provincal and federal laws and...

  • Night Auditor

    6 days ago

    Ottawa, Canada Cartier Place Suite Hotel Full time

    We are currently seeking a night auditor for our family owned and operated Hotel. Responsibilities and requirements include: - Greeting, communicating and accommodating all hotel guests with the highest customer service standard;. Guest reservations;. Review and correct all hotel transactions;. Review and correct all hotel credit card transactions;. Review...

  • Night Auditor

    4 weeks ago

    Ottawa, Canada Silver Hotel Group Full time

    Night Auditor We are currently hiring a Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. What We Offer Work with like-minded team members who are passionate about their...

  • Night Auditor

    3 weeks ago

    Ottawa, Canada Silver Hotel Group Full time

    Night Auditor We are currently hiring a Full Time & Part Time  Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. What We Offer Work with like-minded team members who are...

  • Night Auditor

    3 weeks ago

    Ottawa, Canada Silver Hotel Group Full time

    Night Auditor We are currently hiring a Full Time & Part Time  Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. What We Offer Work with like-minded team members who are...

  • Night Auditor

    1 week ago

    Ottawa, Canada Hilton Garden Inn Ottawa Airport Full time

    Job description Hilton Garden Inn Ottawa Airport Job Posting Department: Front Desk, Hilton Garden Inn Ottawa Airport Position: Full Time Night Auditor Hours: Nights/ Weekends & Holidays. Shifts are: 10:45pm to 7:15am Report to: Front Office Manager, Assistant Front Office Manager SCOPE & GENERAL PURPOSE: - To work with the General Manager, Assistant...

  • Night Auditor

    2 months ago

    Ottawa, Canada Hilton Garden Inn Ottawa Airport Full time

    Job description Hilton Garden Inn Ottawa Airport Job Posting Department: Front Desk, Hilton Garden Inn Ottawa Airport Position: Part Time Night Auditor Hours: Nights/ Weekends & Holidays. Shifts are: 10:45pm to 7:15am Report to: Front Office Manager, Assistant Front Office Manager **Summary**: The Night Auditor is responsible to reconcile and balance all...

  • Night Auditor

    3 days ago

    Ottawa, Ontario, Canada Tasico Hospitality Full time

    Responsible for the maintenance of daily operations and guest services at a hotel. The night auditor is in charge of the nightly accounting, key control and security of the hotel, and interacts with the guests, employees and vendors. The night auditor ensures all money handling procedures comply with company policies, local, provincal and federal laws and...

  • Night Auditor

    3 hours ago

    Ottawa, Canada Hilton Garden Inn Ottawa Airport Full time

    Job description Hilton Garden Inn Ottawa Airport Job Posting Department: Front Desk, Hilton Garden Inn Ottawa Airport Position: Part Time Night Auditor Hours: Nights/ Weekends & Holidays. Shifts are: 10:45pm to 7:15am Report to: Front Office Manager, Assistant Front Office Manager **Summary**: The Night Auditor is responsible to reconcile and balance all...

  • Night Auditor

    3 days ago

    Ottawa, Ontario, Canada Cartier Place Suite Hotel Full time

    We are currently seeking a night auditor for our family owned and operated Hotel.Responsibilities and requirements include: Greeting, communicating and accommodating all hotel guests with the highest customer service standard;. Guest reservations;. Review and correct all hotel transactions;. Review and correct all hotel credit card transactions;. Review and...

  • Night Auditor

    2 weeks ago

    Ottawa, Canada Silver Hotel Group Full time

    **Night Auditor** We are currently hiring a **Night Auditor** to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. **What We Offer** - Work with like-minded team members who are passionate about their...

  • Night Auditor

    4 weeks ago

    Ottawa, Canada Silver Hotel Group Full time

    **Night Auditor** We are currently hiring a Full Time & Part Time **Night Auditor** to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. **What We Offer** - Work with like-minded team members who are...

  • Night Auditor

    3 weeks ago

    Ottawa, Canada Silver Hotel Group Full time

    **Night Auditor** We are currently hiring a Full Time **Night Auditor** to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. **What We Offer** - Work with like-minded team members who are passionate...

  • Night Auditor

    2 weeks ago

    Ottawa, Canada Concord Hospitality Enterprises Full time

    **Description**: We are hiring a Night Auditor **Role Responsibilities**: As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by: Processing credit card transactions and other (restaurant, events, lounge) for the day Handling phone system, transferring calls, reservations, etc. Verify,...

  • Hotel Night Auditor

    4 weeks ago

    Ottawa, Canada Hilton Garden Inn Full time

    **Join Us Today!** The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, conveniently situated in downtown Ottawa, is steps from Parliament Hill with O transportation access at the hotel’s front door. The hotel features 175 extended-stay guest rooms under the Homewood Suites by Hilton banner and 171 units providing short-stay...

  • Hotel Night Auditor

    4 weeks ago

    Ottawa, Canada Hilton Garden Inn Full time

    **Join Us Today!** The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, conveniently situated in downtown Ottawa, is steps from Parliament Hill with O transportation access at the hotel’s front door. The hotel features 175 extended-stay guest rooms under the Homewood Suites by Hilton banner and 171 units providing short-stay...

  • Hotel Night Auditor

    3 weeks ago

    Ottawa, Canada Hilton Garden Inn Full time

    **Join Us Today!** The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, conveniently situated in downtown Ottawa, is steps from Parliament Hill with O transportation access at the hotel’s front door. The hotel features 175 extended-stay guest rooms under the Homewood Suites by Hilton banner and 171 units providing short-stay...

  • Hotel Night Auditor

    3 hours ago

    Ottawa, Canada Hilton Garden Inn Full time

    **Join Us Today!** The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, conveniently situated in downtown Ottawa, is steps from Parliament Hill with O transportation access at the hotel’s front door. The hotel features 175 extended-stay guest rooms under the Homewood Suites by Hilton banner and 171 units providing short-stay...