Manager, Compliance and Operations
1 week ago
**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**
**Location**:
500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9
**When you hire great people, great things can happen.**
PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.
Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.
**Why This Role is Important**:
**What You’ll Do**:
- Oversee our in-store sales channels to ensure optimal program effectiveness and customer experience by designing and coordinating the ongoing review of regulatory compliance documentation, policies, procedures, and training materials
- Execute compliance Tier 1 control testing on behalf of the in-store sales team
- Responsible for overseeing the development, implementation and ongoing maintenance of Standard Operating Procedures for our in-store sales channels
- Oversee adherence to PC Bank’s Sales Compliance and Controls Framework
- Interacting with internal audit team on matters related to audits of the organization’s internal controls
- Establishing self-audit and compliance monitoring programs
- Coordinating regulatory exams and internal business unit audits
- Reviewing and assessing potential fraud activity and developing fraud detection tools
- Coordinating rollout and training of new or updated policies and directives when required
- Oversee customer issue management (complaints) and escalation processes ensuring timely resolutions meeting service level commitments
- Collaborate with the Learning & Development Team to ensure content, projects or new requirements are developed, implemented, and communicated effectively to align with compliance objectives
**What You Bring**:
- University Degree/College Diploma in Business or Finance or equivalent experience
- Minimum 3 -5 years of Operational and experience in sales support
- Preferred knowledge of banking sales and services, or large-scale retail operations
- Ability to manage multiple tasks and priorities in a vigorous sales environment
- Strong creative, problem solving and analytical skills
- Demonstrated ability to produce desired results by influencing and building relationships with other teams
- PC Financial background would be considered an asset
- Experience building and implementing operating procedures
- Strong interpersonal and communication skills with the ability to communicate effectively at all levels of the organization
- Proven track record of building teamwork and strong business relationships
- Strong analytical, problem solving & critical thinking skills
- Ability to prioritize, balance conflicting tasks and manage all stakeholders within a fast paced & dynamic environment
**Number of Openings**:
1
- PC Financial recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our _organization. Accommodation_ is available upon request for applicants and colleagues with disabilities._
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.
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