Manager, Operations Compliance

2 weeks ago

Toronto, Canada Toronto Community Housing Full time

Job #:
**7532**
- Division:
- Vacancy Type:
**Full-time Permanent**
- Affiliation:
**Non-Union: Management & Exempt**
- Contract Length:
- Grade:
**08**
- # of Vacancies:
**1**
- Salary/Hourly:
**91,126.85 - 136,690.27**
- Work Details (Days/hours):
**36.25 hours per week, Monday to Friday**
- Posted Date:
**2/9/23**
- Existing or New:
**Existing**
- Deadline to Apply:
**2/23/23**

**Make a difference**

Reporting to the Senior Director, Business Operations, the Manager, Operations Compliance is responsible for the development and implementation of an operations compliance framework and sub-programs within the Operations division. It will focus on ensuring that services provided by the Operations division and its vendors are in compliance with applicable legislative, standards, and contractual requirements.

The incumbent will leverage data to drive the management of compliance risks and inform quality improvement initiatives. As well, the incumbent will liaise with the Regional Operations teams, as well with key partners such as Strategic Procurement & Vendor Management, Internal Audit, and Legal Services, to identify and assess compliance risks to inform the implementation of actions to address non-compliance.

The Manager, Operations Compliance will participate as a key member of the Business Operations and will serve as a support to the Regional Operations teams and Operations division at large. In this role you will support TCHC's tenant focused culture

**What you'll do**
- Compliance & Risk Management_
- Develop and implement operations compliance framework across the Operations division to identify, assess, and mitigate compliance risks;
- Develop and implement contract compliance programs with vendors to ensure ongoing adherence to contract requirements to identify and mitigate issues risks;
- Engage with Regional Operations teams, specifically with the General Managers and Assistant General Managers to identify areas of potential non-compliance;
- Develop and implement compliance management plans, in collaboration with Regional Operations teams, to address non-compliance; and
- Manager, Operations Compliance will engage with key partners, Strategic Procurement & Vendor Management and Internal Audit, and Legal Services to manage compliance risks in the Operations division.
- Research, Strategy, and Policy Development_
- Conduct assessment and analysis of regulatory and legislative environment to identify emerging issues and impacts to operations service delivery;
- Partner with the Regional Operations teams to manage changes in vendors and/or property management services, to minimizes the impact on tenants and front line staff;
- Draft RFx for services provided in the Operations division (e.g. laundry services, property management, repairs and maintenance, demand maintenance vendor roster etc.);
- Mitigating Contract Non-Compliance_
- Develop and implement compliance inspection program that would include randomized inspections to inform compliance and quality improvement initiatives;
- Develop and implement compliance management actions, in collaboration with Regional Operations teams, to address non-compliance;
- Plan and implement consultation and communication to tenants related to compliance (e.g. contract, vendor) management; and
- Liaise with vendors to raise issues of contract non-compliance.
- Leadership_
- Provides leadership and effective management of staff including setting appropriate context, building a positive and productive team, effectively managing performance, identifying and resolving compliance issues to ensure adherence to TCHC policies and controls;
- Prepares reports for various stakeholders including the Senior Director, Chief Operating Officer, Executive Leadership Team, and the Board;
- Ensures development and execution of progressive performance plans and a service delivery model within their team;
- Maintains adherence to established human resources policies and procedure including collective agreements; and
- Promotes the Toronto Community Housing Culture Model within the Unit

**What you'll need**
- University degree or equivalent combination of formal education and experience in business, compliance management, or risk management;
- 5 years experience in compliance or risk management, preferably in a highly regulated environment in the public sector; experience in formal people leadership roles required;
- Good strategic thinking and decision making skills; the ability to develop creative solutions for a variety of current and emerging organizational and industry challenges;
- Well-developed people leadership and relationship building skills;
- Political savvy and the ability to maneuver through complex situations effectively with patience, diplomacy and sensitivity;
- Strong negotiating and influencing skills;
- Excellent communication skills (verbal and written); able to take and defend unpopular positions, and capable of establishing a high level of credibility,

  • Manager, Compliance and Operations

    3 weeks ago

    Toronto, Canada President's Choice Financial Full time

    Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. Location: 500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9 When you hire great people, great things can happen. PC Financial offers unprecedented value to Canadians through payment...

  • Compliance Manager

    3 weeks ago

    Toronto, Canada Capital Group Full time

    Role summary: Manages day-to-day activities and operations for a team of associates within the Legal and Compliance group. Manages, coaches and oversees the performance and development of a team of associates. Anticipates future business needs and identifies opportunities to enhance Legal and Compliance’s services. Uses professional concepts, business...

  • Compliance & Operations Executive

    3 weeks ago

    Toronto, Canada Bridgeport Asset Management Inc. Full time

    Conveniently located in Toronto, Bridgeport Asset Management is a successful and growing investment counselling firm which manages discretionary investment portfolios on behalf of private clients and various third-party allocators of capital. As a Portfolio Manager and Investment Fund Manager, we manage a range of focused, publicly traded and alternative...

  • Compliance & Operations Executive

    4 weeks ago

    Toronto, Canada Bridgeport Asset Management Inc. Full time

    Conveniently located in Toronto, Bridgeport Asset Management is a successful and growing investment counselling firm which manages discretionary investment portfolios on behalf of private clients and various third-party allocators of capital. As a Portfolio Manager and Investment Fund Manager, we manage a range of focused, publicly traded and alternative...

  • Compliance & Operations Executive

    3 weeks ago

    Toronto, Canada Bridgeport Asset Management Inc. Full time

    Conveniently located in Toronto, Bridgeport Asset Management is a successful and growing investment counselling firm which manages discretionary investment portfolios on behalf of private clients and various third-party allocators of capital. As a Portfolio Manager and Investment Fund Manager, we manage a range of focused, publicly traded and alternative...

  • Manager, Compliance

    4 weeks ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** The Compliance Manager is responsible for executing and leading reviews of RBC Wealth Management locations with the objective of evaluating the effectiveness of regulatory & internal policies, operational controls, and regulatory compliance monitoring. **What will you do?** - Plan and execute comprehensive...

  • Country Compliance and Operational Risk Manager

    4 weeks ago

    Toronto, Canada Bank of America Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates...

  • Wealth Compliance Advisory, Compliance Manager

    2 weeks ago

    Toronto, Canada BMO Financial Group Full time

    100 King Street West Toronto Ontario,M5X 1A1 Supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) programs (e.g., operational risk, AML, compliance, regulatory, etc.), including overseeing business operations within the jurisdiction to ensure adherence and efficiency....

  • Manager, Compliance Services

    3 weeks ago

    Toronto, Canada Loopstra Nixon LLP Full time

    Loopstra Nixon LLP is a dynamic team of client-focused lawyers who play a pivotal role in shaping the landscape of business and public law in Canada. With a commitment to delivering exceptional service through tailored client solutions, our top-tier team of legal talent possesses unique and diverse skillsets, ensuring that clients can rely on us for any and...

  • Manager, Compliance Services

    3 weeks ago

    Toronto, Canada Loopstra Nixon LLP Full time

    Loopstra Nixon LLP is a dynamic team of client-focused lawyers who play a pivotal role in shaping the landscape of business and public law in Canada. With a commitment to delivering exceptional service through tailored client solutions, our top-tier team of legal talent possesses unique and diverse skillsets, ensuring that clients can rely on us for any and...

  • Manager, Compliance Services

    3 weeks ago

    Toronto, Canada Loopstra Nixon LLP Full time

    Loopstra Nixon LLP is a dynamic team of client-focused lawyers who play a pivotal role in shaping the landscape of business and public law in Canada. With a commitment to delivering exceptional service through tailored client solutions, our top-tier team of legal talent possesses unique and diverse skillsets, ensuring that clients can rely on us for any and...

  • Manager, Compliance Services

    3 weeks ago

    Toronto, Canada Loopstra Nixon LLP Full time

    Loopstra Nixon LLP is a dynamic team of client-focused lawyers who play a pivotal role in shaping the landscape of business and public law in Canada. With a commitment to delivering exceptional service through tailored client solutions, our top-tier team of legal talent possesses unique and diverse skillsets, ensuring that clients can rely on us for any and...

  • Manager of Compliance

    3 weeks ago

    Toronto, Canada Humans of HR Full time

    Introducing Humans of HR, a boutique recruitment agency rapidly establishing itself as the premier choice for sourcing and placing highly skilled Professionals. With an expansive network and an unwavering commitment to customer satisfaction, we stand out as the definitive partner in guiding you towards your next career milestone. Reporting to the Head of...

  • Manager of Compliance

    3 weeks ago

    Toronto, Canada Humans of HR Full time

    Introducing Humans of HR, a boutique recruitment agency rapidly establishing itself as the premier choice for sourcing and placing highly skilled Professionals. With an expansive network and an unwavering commitment to customer satisfaction, we stand out as the definitive partner in guiding you towards your next career milestone. Reporting to the Head of...

  • Manager of Compliance

    3 weeks ago

    Toronto, Canada Humans of HR Full time

    Introducing Humans of HR, a boutique recruitment agency rapidly establishing itself as the premier choice for sourcing and placing highly skilled Professionals. With an expansive network and an unwavering commitment to customer satisfaction, we stand out as the definitive partner in guiding you towards your next career milestone. Reporting to the Head of...

  • Manager of Compliance

    3 weeks ago

    Toronto, Canada Humans of HR Full time

    Introducing Humans of HR, a boutique recruitment agency rapidly establishing itself as the premier choice for sourcing and placing highly skilled Professionals. With an expansive network and an unwavering commitment to customer satisfaction, we stand out as the definitive partner in guiding you towards your next career milestone. Reporting to the Head of...

  • Manager, Compliance Services

    3 weeks ago

    Toronto, Canada Loopstra Nixon LLP Full time

    Loopstra Nixon LLP is a dynamic team of client-focused lawyers who play a pivotal role in shaping the landscape of business and public law in Canada. With a commitment to delivering exceptional service through tailored client solutions, our top-tier team of legal talent possesses unique and diverse skillsets, ensuring that clients can rely on us for any and...

  • Manager, Compliance Services

    3 weeks ago

    Toronto, Canada Loopstra Nixon LLP Full time

    Loopstra Nixon LLP is a dynamic team of client-focused lawyers who play a pivotal role in shaping the landscape of business and public law in Canada. With a commitment to delivering exceptional service through tailored client solutions, our top-tier team of legal talent possesses unique and diverse skillsets, ensuring that clients can rely on us for any and...

  • Manager, Compliance Services

    3 weeks ago

    Toronto, Canada Loopstra Nixon LLP Full time

    Loopstra Nixon LLP is a dynamic team of client-focused lawyers who play a pivotal role in shaping the landscape of business and public law in Canada. With a commitment to delivering exceptional service through tailored client solutions, our top-tier team of legal talent possesses unique and diverse skillsets, ensuring that clients can rely on us for any and...

  • Manager, Compliance Programs

    4 days ago

    Toronto, Canada Insurance Bureau of Canada Full time

    **About Facility Association**: Facility Association (“FA”) is an unincorporated non-profit association of insurers. FA operates in Yukon, Nunavut, North West Territories, Alberta, Ontario, Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland and Labrador. Every insurer licensed to write automobile liability insurance in these jurisdictions...