Technical Support Specialist

7 months ago

London, Canada London Machinery Inc. Full time

**Technical Support Specialist**

**Company Description**:
McNeilus Mixers and London Machinery Inc. represent a combined 171 years of industry and mixer-building knowledge, serving not only the United States and Canada, but globally. Our brands are industry leaders with a strong commitment to help move our industry forward with our focus on innovation and technology. We are leading the industry with digital solutions and connected technologies that help keep our mixers safe, efficient, and sustainable. That focus helps to keep our customers and their teams efficient and safe so they can focus on building our communities.

The Technical Support Specialist will work closely with other IT professionals to provide support to two key business areas: (1) day-to-day operations at London Machinery, Inc (London, ON) and LMI US (Rochester, MN), and (2) a major ongoing network and server infrastructure migration project.

**Responsibilities**:

- These duties are not meant to be all-encompassing and other duties may be assigned
- Provide general IT support to staff and diagnose and troubleshoot technical issues as required, including remote troubleshooting for US users
- Provide orientation and guidance to users on how to operate unfamiliar software, computer equipment and phones
- Support onboarding and offboarding employees, including reinitializing existing workstations or setting up new ones
- Maintain system administration policies to ensure staff have appropriate permissions and system access
- Support ongoing network and server infrastructure migration project as directed by senior IT staff
- Assist with requirements gathering for establishing new licensing and service agreements
- Participate in deployment of new infrastructure and software

**Minimum Qualification**:

- Diploma or degree Computer Science, Information Systems or equivalent program
- Familiarity with generic network and server components and their roles
- Attention to detail, problem solving, and decision making skills

**Preferred Qualifications**:

- Hands-on experience supporting users
- Hands-on experience installing and configuring networks or servers
- Experience working independently and taking initiative
- Excellent written, and verbal communication
- Experience in business analytics or system design

**What We Offer**:

- A competitive benefit package, including RRSP contribution, dental care, disability insurance, extended health care, vision care, etc.
- Paid Time Off (Floater Day & Vacation)
- LMI Incentive Plan
- Employee Assistant Program
- Company Events
- Opportunities for advancement

If this inspires you let’s talk. Send us your resume today

**Equal Opportunity Employer**

At London Machinery Inc., we are an equal opportunities employer, and we are committed to maintaining a welcoming, safe, and inclusive environment for every person - regardless of age, race, ethnicity, nationality, sexual orientation, gender identity and expression, religion, neurodivergence, or disability status. 

**Require Additional Assistance?**

London Machinery Inc. is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- London, ON N5V 0A4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

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