Technical Support Specialist: IT Solutions Expert
21 hours ago
The Logit Group, Inc. is an innovative technology-driven research execution company with a team of holistic research practitioners.
Job SummaryWe are seeking an energetic and motivated Technical Support Specialist to join our growing company in London, ON, Canada.
Salary & BenefitsWe offer a competitive salary range of $60,000 - $80,000 per annum, plus access to Group Benefits, opportunities for year-end bonuses, and a fun, supportive corporate environment.
Job DescriptionAs a Technical Support Specialist, you will provide vital assistance to end users, addressing hardware, software, and network-related issues. Your key responsibilities will include:
- Handling incoming support requests via ticketing system
- Diagnosing and troubleshooting hardware, software, and system issues
- Collaborating with other IT team members and departments to solve complex technical problems
- Documenting all troubleshooting and resolution steps for future reference
You will also oversee the IT department's ticketing system, prioritizing and resolving requests efficiently. Additionally, you will be responsible for monitoring system backups, onboarding new users, configuring end-user computers, and supporting the smooth operation of IT services.
Required Skills and QualificationsTo be successful in this role, you will need:
- A post-secondary degree or combination of experience and professional training
- Professional certifications (CompTIA, ITIL, Microsoft) a plus
- Experience in a Service Desk or technical support function considered an advantage
- Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office)
In addition to a competitive salary and benefits package, we offer:
- A fun, supportive corporate environment including monthly virtual and in-person social events
- Ongoing support and mentoring from Department Leader
- Practical, hands-on experience with opportunities for growth
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