Administrative Operations Support Coordinator

2 months ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

**Basic Function**:
Perform operational and/or administrative duties of a complex nature requiring initiative and judgment.

**Tasks / Responsibilities**:

- Create tables, graphs and prepare spreadsheets.
- Sort and merge documents, reports, etc.
- Research data and prepare reports
- Edit and proofread
- Work under pressure
- Prepare, maintain, validate, input, and update data/files, records, documents, manuals, etc.
- Receive, index and revise manuals or data
- Prepare correspondence
- Receive and direct all incoming calls
- Provide assistance for outgoing calls, e.g. directory assistance, calling card
- Refer external customers to appropriate areas, e.g. departments, employees
- Assist other employees in the department
- Arrange ground transportation for internal/external customers, e.g. taxis
- Arrange travel and appointments
- Liaise with internal/external customers
- Research, resolve, and respond to internal/external customer issues and queries, verbally and/or in writing
- Work with mínimal or no supervision
- Prepare third party billings
- Handle cash/cheques and related documentation
- Verify and process invoices, claims and/or expenses
- Coordinate and make necessary arrangements for presentations, seminars, training sessions, interviews, etc.
- Build, update and maintain schedules and staff rosters
- Organize and prioritize workload to meet deadlines
- Comply with Government Regulations, Company Policies, Collective Agreement and procedures
- Administer Collective Agreements
- Control distribution and maintain Company and technical publications
- Maintain a high level of accuracy
- Operate specific department/Company software programs
- Develop and maintain schedules
- Maintain confidentiality at all times
- Maintain and develop accurate maintenance and/or technical records
- Audit records
- Monitor equalization of overtime
- May be required to perform other related duties which do not affect the nature of the job

In addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator Level.

**Qualifications**

**Education**:

- High School graduation

**Skills / Knowledge**:

- Good interpersonal skills
- Good communication skills, both written and verbal
- Proficiency in spelling, punctuation and grammar
- Knowledge of aircraft terminology
- Aptitude for math
- Aptitude for accuracy and detail

**Experience**:

- Minimum 2 years office experience

**Specific Requirements**:

- Some positions may require lifting and climbing
- Some positions require licenses, e.g. Driver's, MOT, AVOP etc.
- Some positions may require shift work and/or work staggered starting and stopping times
- Some positions may be exposed to weather conditions.
- Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.

**Linguistic Requirements**:
**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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