Guest Service Supervisor

3 months ago

Halifax, Canada Marriott International, Inc Full time

**Job Number** 24036070

**Job Category** Rooms & Guest Services Operations

**Location** Halifax Marriott Harbourfront Hotel, 1919 Upper Water Street, Halifax, Nova Scotia, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Service Supervisor

    7 days ago

    Halifax, Nova Scotia, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at Marriott International. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.Key ResponsibilitiesProcess guest check-ins, verifying identity and payment...

  • Guest Service Supervisor

    1 week ago

    Halifax, Nova Scotia, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at Marriott International. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.Key ResponsibilitiesProcess guest check-ins, verifying identity and payment...

  • Guest Service Supervisor

    1 week ago

    Halifax, Nova Scotia, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at Marriott International. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.Key ResponsibilitiesProcess guest check-ins, verifying identity and payment...

  • Guest Services Supervisor

    1 month ago

    Halifax, Nova Scotia, Canada Moxy Halifax, Nova Scotia Full time

    About Us:Moxy Halifax, Nova Scotia is a vibrant hotel that prides itself on delivering exceptional hospitality experiences. We are currently seeking a dedicated Guest Services Supervisor to join our dynamic team.Role Overview:The Guest Services Supervisor plays a crucial role in ensuring that all guests receive outstanding service from the moment they arrive...

  • Guest Experience Centre Consultant

    3 months ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    4 months ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Halifax)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Service Supervisor

    4 months ago

    Halifax, Canada Marriott International, Inc Full time

    **Job Number** 23107304 **Job Category** Rooms & Guest Services Operations **Location** Halifax Marriott Harbourfront Hotel, 1919 Upper Water Street, Halifax, Nova Scotia, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Bilingual Guest Experience Centre Consultant

    4 months ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual** **Guest Experience Centre Consulant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Service Supervisor

    4 weeks ago

    Halifax, Canada Marriott International, Inc Full time

    **Job Number** 24152634 **Job Category** Rooms & Guest Services Operations **Location** Halifax Marriott Harbourfront Hotel, 1919 Upper Water Street, Halifax, Nova Scotia, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Guest Service Supervisor

    2 weeks ago

    Halifax, Nova Scotia, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at Marriott International. As a key member of our hotel operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProcess guest check-ins, verifying identity, payment, and room...

  • Guest Service Supervisor

    2 weeks ago

    Halifax, Nova Scotia, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at Marriott International. As a key member of our hotel operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProcess guest check-ins, verifying identity, payment, and room...

  • Guest Service Supervisor

    2 weeks ago

    Halifax, Nova Scotia, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at Marriott International. As a key member of our hotel operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProcess guest check-ins, verifying identity, payment, and room...

  • Guest Service Supervisor

    4 weeks ago

    Halifax, Nova Scotia, Canada Marriott Full time

    Additional Information 3 Month TermJob Number Job Category Rooms & Guest Services OperationsLocation Halifax Marriott Harbourfront Hotel, 1919 Upper Water Street, Halifax, Nova Scotia, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins, verifying guest identity, form...

  • Guest Service Supervisor

    4 weeks ago

    Halifax, Nova Scotia, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Halifax Marriott Harbourfront Hotel, 1919 Upper Water Street, Halifax, Nova Scotia, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Guest Service Supervisor

    2 weeks ago

    Halifax, Nova Scotia, Canada Marriott International Full time

    Job Title: Front Desk Associate Company: Marriott International Job Summary: We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Halifax Marriott Harbourfront Hotel. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, handling check-ins and check-outs, and...

  • Guest Service Supervisor

    1 week ago

    Halifax, Nova Scotia, Canada Marriott International Full time

    Process guest check-ins, verify identity, payment, and room assignments, while ensuring accurate accounts and secure payment. Job Description: Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott...

  • Guest Services Representative

    5 months ago

    Halifax, Canada Cushman & Wakefield Full time

    **Job Title** Guest Services Representative (Part-Time) **Job Description Summary** Title: Guest Services Representative (Part-Time) Location: Halifax Shopping Centre Reporting To: Guest Services Supervisor **Main Objectives**: - Be an active, efficient and effective member of the Guest Services **TEAM**: - Provide premium customer service through...

  • Guest Services Representative-hfx

    3 months ago

    Halifax, Canada Great Canadian Full time

    **Position Summary** Under the direction of the Slot Floor Supervisor(s) and Slot Shift Manager(s), the Guest Services Representative is responsible for providing exceptional guest services at the Guest Services Desk and the gaming floor to enhance guest experiences and is often the first point of contact for casino guests. Must be collaborative, must...

  • Casual Guest Service Representative

    4 months ago

    Halifax, Canada Casino Nova Scotia Full time

    We are looking for a **Guest Service Representative!** Do you like to have **fun **at work? As Atlantic Canada’s top entertainment destination, we are all about **fun**! Walk through our doors and **feel the energy**! Located in the vibrant Halifax Downtown core, our central location makes us easy to access by foot, car, or transit. When you join Casino...

  • Casual Guest Service Representative

    3 months ago

    Halifax, Canada Casino Nova Scotia Full time

    We are looking for a **Guest Service Representative!** Do you like to have **fun **at work? As Atlantic Canada’s top entertainment destination, we are all about **fun**! Walk through our doors and **feel the energy**! Located in the vibrant Halifax Downtown core, our central location makes us easy to access by foot, car, or transit. When you join Casino...