Guest Service Supervisor

4 months ago

Halifax, Canada Marriott International, Inc Full time

**Job Number** 24152634
**Job Category** Rooms & Guest Services Operations
**Location** Halifax Marriott Harbourfront Hotel, 1919 Upper Water Street, Halifax, Nova Scotia, Canada VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Service Supervisor

    6 days ago

    Halifax, Canada THE BARRINGTON HOTEL Full time

    **Basic Purpose of the Guest Services Supervisor** Under the direction of the Manager, the Guest Services Supervisor will lead and guides the Guest Services team during the shift and serves as an Ambassador of guest satisfaction involving being actively engaged in anticipating and delivering lively guest experiences. **Duties & Responsibilities**: -...

  • Guest Service Supervisor

    7 months ago

    Halifax, Canada Marriott International, Inc Full time

    **Job Number** 24036070 **Job Category** Rooms & Guest Services Operations **Location** Halifax Marriott Harbourfront Hotel, 1919 Upper Water Street, Halifax, Nova Scotia, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...

  • Guest Experience Centre Consultant

    1 week ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    3 days ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Halifax)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    2 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for the Halifax area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    1 week ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York Fries,...

  • Guest Experience Centre Consultant

    3 days ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Halifax)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group,...

  • Guest Experience Supervisor

    2 months ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Hospitality and Food Service Experienced Full-time **THE ORGANIZATION**: At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an...

  • Guest Service Supervisor/ Duty Manager

    1 week ago

    Halifax, Canada New Castle Hotels Full time

    **Guest Services ManagerGuest Service Supervisor/ Duty Manager** Your team is typically the first - and the last - the guest meets. You are the Guest Services Manager and all those employees who open the door, handle luggage and greet the guests are your team. As their manager you ensure that guests are taken care of by a caring, well-trained and highly...

  • Guest Services Representative

    2 weeks ago

    Halifax, Canada Cushman & Wakefield Full time

    Job Title Guest Services Representative Job Description Summary **Title**: Guest Services Representative (Part-Time) **Location**: Halifax Shopping Centre **Reporting To**: Guest Services Supervisor **Main Objectives**: Be an active, efficient and effective member of the Guest Services TEAM Provide premium customer service through established...

  • Guest Service Supervisor

    2 weeks ago

    Halifax, Canada Atlantica Hotel Halifax Full time

    RESPONSIBILITIES: Supervise, lead, empower and coach the Guest Service Team to ensure all service standards and procedures are adhered to in order to maximize guest service, revenue, efficiency and employee morale. Duties include but are not limited to the following: - Perform active role of Guest Service Representative as required - Lead by example and...

  • Guest Services Manager

    1 month ago

    Halifax, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend! OVERVIEW: The Guest Services Manager...

  • Guest Services Manager

    1 month ago

    Halifax, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!OVERVIEW:The Guest Services Manager...

  • Guest Services Manager

    1 month ago

    Halifax, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!OVERVIEW:The Guest Services Manager...

  • Guest Experience Supervisor

    1 day ago

    Halifax, Canada Events East Full time

    At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Ticket Atlantic. Our facilities and the events we attract are platforms for prosperity. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and...

  • Assistant Guest Services Manager

    1 week ago

    Halifax, Canada Lord Nelson Hotel Full time

    **Overview of position** The Assistant Guest Services manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to service standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary...

  • Guest Experience Supervisor

    2 weeks ago

    Halifax, Canada Events East Full time

    At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Ticket Atlantic. Our facilities and the events we attract are platforms for prosperity. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and...

  • Guest Services Agent

    1 week ago

    Halifax, Canada Alt Halifax Full time

    **Workplace**: Alt Hotel Halifax - **Status**: Part time (permanent) - **Schedule**: Flexible schedule Directly linked to the Halifax Stanfield International Airport, Alt Hotel Halifax is a welcoming oasis for when you need to re-energize. **YOUR FUTURE TEAM**: Reporting to the Guest services Supervisor and Director of Room, you will work with the front...

  • Guest Services Agent

    1 week ago

    Halifax, Canada Alt Halifax Full time

    **Workplace**: Alt Hotel Halifax - **Status**: Part time (permanent) - **Schedule**: Flexible schedule Directly linked to the Halifax Stanfield International Airport, Alt Hotel Halifax is a welcoming oasis for when you need to re-energize. **YOUR FUTURE TEAM**: Reporting to the Guest services Supervisor and Director of Room, you will work with the front...

  • Guest Experience Supervisor

    1 day ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Hospitality and Food Service Experienced Full-time **THE ORGANIZATION**: At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an...