Job Id #30142: Manager, Tenant Support Program
7 days ago
Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- **Job ID #30142**:Manager, Tenant Support Program**:
- **Union**: Non-Union
- **Job Description ID #**:XXXX
- **Duration**:X Months,
This vacancy is for a period of XX months due to a maternity/adoptive leave, illness, a special project.
The Healthy & Safe Communities Department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides life-long learning opportunities, leadership, innovation, and performance excellence.
**SUMMARY OF DUTIES**
Reporting to the Director, Housing Services, the Manager, Tenant Support Program works collaboratively with other leaders to provide strategic leadership, through subordinate management, to a multi-functional workforce engaged in planning, policy development, implementation, monitoring and evaluation of housing and homelessness programs and other human services in the City of Hamilton. This Manager will oversee the Housing Emergency Fund program work including coordination of services with other divisions and agencies as appropriate. The Manager will also be the Division lead on tenant issues through the Tenant Support Program and be responsible for the contract development and partnership management of this program. The Manager will ensure that these programs are effectively administered and delivered within best practice standards, and will have responsibility for implementing, forecasting, and planning program changes as required.
The Manager will prepare business plans and performance measures to support the development and evaluation of immediate and long-term service delivery strategies consistent with a human centred approach. In addition, the Manager will support the corporate culture and Corporate and Departmental priorities, preparing reports for City Council, stakeholders and the community.
The Manager will participate in Healthy & Safe Communities emergency preparedness planning, development and training and responds to all municipal emergencies as requested.
**GENERAL DUTIES**
- Provides strategic oversight and leadership in the planning, and implementation of the Tenant Support program and Housing Emergency Fund programs. Including partnership management and overview legislative impacts related to the tenants
- Manages tracking of data and outcomes related to program areas and provides leadership on the impacts of the data analysis related to planning and contract management.
- Provides coordination and leadership to the City’s response to tenant issues with a focus on eviction prevention.
- Identifies and introduces best practices related to eviction prevention and landlord tenant relations to support a healthy housing continuum in Hamilton.
- Works within the City’s engagement policy to create new educational information around housing support programs and tenant and landlord rights and responsibilities and lead a robust public education campaign.
- Provides leadership to the Housing Services management team in the planning and development of major initiatives that impact client service delivery within the City of Hamilton related to housing and other human service areas.
- Leads an effective team, providing coaching and advice to subordinate supervisors to optimize performance in a changing social services environment. Directly manages a team of professional staff.
- Ensures programs and work is technically supported, effectively administered and delivered within the standards, allocations and mandates of all pertinent Federal, Provincial and Municipal and Corporate legislation, policies and procedures.
- Responsible for the oversight and successful planning, project management and implementation activities for major initiatives from provincial or federal bodies that impact internal operations.
- Monitors, analyzes and interprets regulatory changes and data relevant to program such as provincial legislative changes, reports and data on a multi-year basis to establish the impact on staffing levels, resources, priority setting, continuous improvement and required budget implications.
- Manages the planning, implementation and evaluation of associated changes to policies and programs.
- Leads and manages the change management process as it pertains to changing legislation, policy or prog
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