Tenant Support Worker

7 months ago

Hamilton, Canada City of Hamilton Full time

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 20666

Tenant Support Worker
City Housing Hamilton

NUMBER OF VACANCIES: 1 Full-Time Temporary

UNION/NON-UNION: CUPE Local 5167 Inside

HOURS Of WORK: 35.00 per week
- GRADE: K
- SALARY/HOUR: $37.705 - $42.847 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Temporary, 12 Months

Job Description ID #: 3616

**SUMMARY OF DUTIES**

Reporting to the Manager, Partnership Development & Support Services, the Tenant Support Worker (TSW) is a member of the Partnership Development & Support Services multidisciplinary team. The primary purpose of the role is eviction prevention. TSWs provide tenants with the support, education, advocacy and social navigation necessary for them to live independently and maintain successful tenancies. TSWs link tenants facing a wide variety of struggles (arrears, mental or physical health concerns, addictions, etc) to the community resources that will allow them to remain housed, build capacity, and improve overall quality of life. TSWs conduct assessments, facilitate referrals to community service agencies, assist with conflict resolution, provide crisis intervention where necessary, and help tenants understand the often complex CHH policies that can affect their tenancies.

TSWs foster tenant engagement and community development within CityHousing Hamilton communities by consulting with the Partnership Development Advisor, assisting with Tenant Led Groups and promoting new and existing social and wellness programs. TSWs build and maintain relationships and regularly network with outside agencies, community partners and organizations to advocate for CHH’s diverse and often vulnerable tenant populations.

TSWs work collaboratively with the CityHousing Hamilton Property Management Team, all other departments within CityHousing Hamilton/City of Hamilton and a wide variety of community partners, agencies and organizations.

**GENERAL DUTIES**

Assesses, investigates, resolves and/or refers issues and concerns of a diverse and often vulnerable tenant population.

Provides eviction prevention support where eviction is imminent due to arrears and/or social behaviours including communication through letters, door knocking and face to face interviews.

Triages risks to tenancy; intervenes and/or mediates in social behaviour situations; liaises with Pest Control; works with tenants around excessive clutter issues.

Completes in-home visits with individuals and/or family members/other agency staff to assess needs and puts a plan in place to ensure resolution of the problem in collaboration with property management staff, other CHH departments and community agencies.

Reduces client barriers to health, social, financial, addiction, recreational and educational programs and supports through advocacy both within CHH and with community agencies.

Coordinates, establishes and supports, in consultation with the Partnership Development Advisor, the development of Asset-Based Community Development and Tenant Engagement initiatives and programs. Collaborates with the Partnership Development and Support Services team to increase tenant interest, engagement, commitment, involvement and participation in the services and programs provided to them.

As a representative of CityHousing Hamilton, actively participates in community and in-house initiatives, multi-agency networking/case conferencing to ensure effective service delivery for hard to serve individuals. Provides support, crisis intervention, mediation and referral services to tenants through various efforts including, but not limited to, excessive clutter reduction, eviction prevention, annual subsidy renewal paperwork collection, facilitation of exceptional circumstances transfers, unit modification requests, referrals to community-based support services, and clarification of complex policies and processes.

Assists tenants with completing requests for “Special Priority/Urgent” status through Access to Housing (ATH).

Ensures strict confidentiality of all information received. Ensures all information is accurate and up to date.

Attends Landlord and Tenant Board hearings and evictions as required.

Enters data into the tenant databases (NORTHGATE). Compiles, prepares, and formats reports utilizing the Northgate system relating to all

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