Tenant Assistant Program Rep
1 week ago
**Position**: Tenant Assistant Program Representative
**Closing**:Posting will remain open until the position is filled
**Term: Full-Time (35 hours per week)**
**Salary Range**: $36,500-$42,860
Our Vision is “to lead the design, development, and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational infrastructures.”
We are currently seeking a **Tenant Assistant Program Representative** for our offices located in either Sault Ste. Marie or Hamilton.
As the **Tenant Assistant Program Representative**, you will be an integral part of the Energy Division and it’s Tenant Awareness Program. The primary responsibility of the TAP representatives will be to work closely with OAHS Energy Champions to educate, support and develop strategies for our tenants to help reduce raising utility costs. This role will fall within the Energy Division of Tech Services and play a key role in the implementation of OAHS’ Energy Plan.
**PLEASE APPLY ON OUR CAREERS PAGE**:
- **In meeting the objectives and vision of the organization, preference will be given to qualified individuals of First Nation, Métis, or Inuit ancestry and asked to self-identify on their cover letter**_._
**Compensation**:
- In return for your ongoing excellent performance, strong work ethic, and commitment to our vision, mission, values, strategic plan, and the people we serve, Ontario Aboriginal Housing Services offers a comprehensive compensation package. This comprehensive compensation package includes:
- Challenging and fulfilling work; an inclusive and supportive team; and a work environment steeped in and guided by Indigenous culture;
- Comprehensive medical & dental benefits;
- $1000 Health Spending Account + $1000 Wellness Spending Account per employee
- Additional paid holidays (in addition to statutory holidays) include Louis Riel Day, National Indigenous Peoples Day, Remembrance Day, Family Day and Easter Monday;
- Opportunity for cultural, educational, and other approved leaves;
- Supported training opportunities for personal and professional development while reciprocally enhancing organizational capacity;
- A competitive salary in pay band B4 with a range of $36,500-$42,860.
**Duties and responsibilities will include, but not be limited to the following**:
- Answer phones and provide direction to tenants seeking assistance in regards to utility concerns related to their units.
- Assist in preparation of monthly reporting requirements and completing and collecting data in relation to OAHS Energy Plan
- Ongoing tenant outreach and awareness in relation to OAHS energy and maintenance initiatives.
- Help develop short
- and long-term strategies for tenants through seeking out utility relief programs and coordinating with OAHS Community Energy Champions.
- Maintain contact with tenants and seek feedback on measures taken.
- Maintain database on unit upgrades and tenant testimonials to be utilized for Energy Program measurables.
- Communication of new services through tenant notices/package, newsletters, website and referrals.
- Request unit priority scheduling for implementation of Energy Plan and Weatherization program through the Community Energy Champions for identified units.
- Assist Community Energy Champions and Internal Maintenance in scheduling and pre-screening of tenants prior to unit entry.
- TAP Representatives will be responsible for ongoing data entry into OAHS Capital Planning software for Energy related component upgrades.
- Assist Tech Services with other duties as required.
- Coverage/ Support for Tech Assistants with monitoring maintenance line and creation of work orders.
- Knowledge of Microsoft Office suite and other software products (including Property Management systems);
- Strong interpersonal skills and demonstrated ability to contribute to the achievement of team goals.
- Maintain computer databases through accurate, timely data review and entry;
- Experience in housing, social services, and other service sectors would be an asset;
- Minimum 5 years working in customer service industry.
- Experience working in energy practices in residential and/or commercial settings would be an asset.
- Experience in budget planning or finance would be an asset.
- Experience working with the indigenous community.
**Conditions of employment**:
- Ability to travel as required (limited);
- Ability to work varying hours/days (if required);
- Valid CPIC Clearance (Criminal Records check);
- Current, valid Ontario Driver’s Licence and safe driving record (preferred);
- References.
**For the Health and Safety of employees, all new employees are required to be fully vaccinated against COVID-19 as a condition of being hired by OAHS. For clarity, fully vaccinated means two doses of the COVID-19 vaccine and that at least 14 days have elapsed since completion of your vaccine series. OAHS will require proof of full vaccination prior to an employee’
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