Support Analyst

3 weeks ago

Montréal, Canada Public Services and Procurement Canada Full time

Public Services and Procurement Canada - Digital Services Branch
Montréal Island (Québec), Québec (Québec)
IT-01, IT-02
$67,831 to $102,763 ( - : $ 67,831 to $ 87,411 &
- : $ 83,961 to $ 102,763)
Self-declaration: Want to learn more?

**Closing date: 17 June 2024 - 23:59, Pacific Time**

**Who can apply**: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

**Important messages**:
Giving you the best chance to succeed
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

❗Please note that only those applicants who meet the (education and/or experience) criteria will be invited to the next stage of evaluation. We thank all applicants for your interest in this selection process.

**Work environment**:

Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies, and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, our approach to inclusion is simple: we are committed to achieving a competent and representative workforce that reflects the diversity of the Canadian population we serve, and strive to create a welcoming, respectful, and inclusive environment that enables collaboration and innovation. When you succeed, we all succeed.

**Positions to be filled**: Number to be determined

**Information you must provide**:
Your résumé.
- _______
Education
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

________

Experience

¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
- Experience in analyzing and resolving computer software issues
- Experience in writing IT user guides or technical documents.
- Experience in providing technical support and IT advice to clients in a service desk environment

__________

Asset experience

¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
- Experience installing and configuring computer hardware

**The following will be applied / assessed at a later date (essential for the job)**:
Bilingual - Imperative (BBB/BBB)

Information on language requirements

_________

Competencies

¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
- C1 - Customer Service Competency Level 1: Provide high quality customer service
- C2 - Working effectively with others
- C3 - Thinking Things Through
- C4 - Show initiative and be action oriented
- C5 - Demonstrate integrity and respect

_______

Abilities

¯¯¯¯¯¯¯¯¯¯¯¯¯
- Ability to communicate effectively in writing
- Ability to communicate effectively orally
- Ability to make recommendations
- Ability to plan, organize and set priorities

___________

Personal Suitability

¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
- Continuous Self-Learning

**The following may be applied / assessed at a later date (may be needed for the job)**:
For further details, please refer to the “Other information” section.

Information on employment equity

_____________

Operational Requirement

¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
- Willingness and ability to work overtime

**Conditions of employment**:
Reliability Status security clearance

**Other information**:
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of th

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