IT Support Analyst

7 months ago

Montréal, Canada Estruxture Data Centers Full time

** La version française suit la version anglaise. Cependant, le responsable du recrutement pour ce poste étant anglophone, veuillez soumettre votre curriculum vitae en anglais. **_

**We host the data. We provide the connections. We protect the information.**

Everything starts with our dedicated and talented team. As an award-winning industry leader, our data centers help our customers improve network connectivity, redundancy, and uptime, scale up or down, increase cost savings, and provide a high level of physical security. This would be unachievable without the **_people_** of eStruxture.

Become a connected **IT Support Analyst**

As a member of our development team, the IT Support Analyst is responsible for providing high quality information technology support services in order to allow our people to be productive and effective in using eStruxture IT systems. The individual must enjoy working closely with staff, vendors and technology to provide a seamless systems and tools experience.

Have we piqued your interest? Learn more about what we have to offer below

Here’s a snippet of what we have to offer
- A positive, collaborative, and people-first culture
- A diverse, inclusive workforce
- A comfortable and enjoyable work environment
- Opportunities for learning and development, as well as and career advancement
- A performance-driven organization that embraces challenges as opportunities for growth
- A comfortable and enjoyable work environment
- A competitive vacation policy
- Telemedicine and reimbursement of your professional expenses
- An Employee and Family Assistance Program (EFAP) to help you live a happy, healthy, and productive life
- Regular social events and festivities, to enjoy time with your dynamic colleagues outside of work
- The satisfaction of being part of a company that is an award-winning, internationally recognized data center industry leader

**Your contribution**

The duties and responsibilities include but are not limited to:
**End User IT Support**
- IT support ticket response and resolution
- Standardization of hardware and software
- Account creation and removal
- Orders/procurement for new systems
- Remote user support including remote PC control and troubleshooting
- User education including self-help documents, FAQs etc
- Licensing management with 3rd parties
- Printer support
- Patching/systems update management
- User backups

**Other Responsibilities**
- Lifecycle management to keep systems current
- Monitor industry developments, vendor communication channels and security forums for significant changes
- Communicate with employees regarding IT changes, security issues, actions required
- Asset management including detailed employee PC and peripheral inventory and assignment tracking
- Prepare IT options analysis related to platforms and systems for functionality and cost benefits

**Working Conditions**

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role may require after business hours support. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress. The role may require mínimal travel (25%) to advance initiatives and visit team members across Canada.

**The profile we are looking for**

Experience
- Minimum 1-3 years relevant experience in a similar role
- Other collaboration and communication tools such as instant messaging, conferencing solutions, SSO/MFA solutions, backups and ticketing systems.
- Experience with deployment automation systems
- Previous experience in a security focused environment with extensive controls from standards such as SOC2 and ISO 27001*
- Bilingualism in spoken and written French and English is required

Education/Certification/Designation
- College Degree or Diploma in IT Related Program

Competencies
- High level of attention to detail and a generally systematic approach
- Problem solving

Technical Skills/Knowledge
- Microsoft Windows and Mac OS technical skills
- Hands on corporate GWorkspace experience
- Microsoft Office suite knowledge
- Basic network experience including switching, Wi-Fi, DHCP, and DNS is required
- Security systems understanding including best practices related to configuration/hardening, user permissions, exploits and vulnerabilities
- Any experience / designation / competency for these above would be considered as an asset

**Security for our team**

All offers are contingent upon the successful completion and satisfactory results of a background investigation.

**Nous hébergeons les données. Nous assurons les connexions. Nous protégeons les informations.**

Tout commence avec notre équipe dévouée et talentueuse. En tant que leader reconnu du secteur, nos centres de données aident nos clients à améliorer la connectivité, la redondance et le temps de fonctionnement de leur réseau, à augmenter ou à réduire leur capacité, à réaliser des économies et à assur

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