IT Support Analyst

6 days ago

Montréal, Canada Estruxture Data Centers Full time

** La version française suit la version anglaise. Cependant, le responsable du recrutement pour ce poste étant anglophone, veuillez soumettre votre curriculum vitae en anglais. **_

**We host the data. We provide the connections. We protect the information.**

Everything starts with our dedicated and talented team. As an award-winning industry leader, our data centers help our customers improve network connectivity, redundancy, and uptime, scale up or down, increase cost savings, and provide a high level of physical security. This would be unachievable without the **_people_** of eStruxture.

Become a connected **IT Support Analyst**

As a member of our development team, the IT Support Analyst is responsible for providing high quality information technology support services in order to allow our people to be productive and effective in using eStruxture IT systems. The individual must enjoy working closely with staff, vendors and technology to provide a seamless systems and tools experience.

Have we piqued your interest? Learn more about what we have to offer below

Here’s a snippet of what we have to offer
- A positive, collaborative, and people-first culture
- A diverse, inclusive workforce
- A comfortable and enjoyable work environment
- Opportunities for learning and development, as well as and career advancement
- A performance-driven organization that embraces challenges as opportunities for growth
- A comfortable and enjoyable work environment
- A competitive vacation policy
- Telemedicine and reimbursement of your professional expenses
- An Employee and Family Assistance Program (EFAP) to help you live a happy, healthy, and productive life
- Regular social events and festivities, to enjoy time with your dynamic colleagues outside of work
- The satisfaction of being part of a company that is an award-winning, internationally recognized data center industry leader

**Your contribution**

The duties and responsibilities include but are not limited to:
**End User IT Support**
- IT support ticket response and resolution
- Standardization of hardware and software
- Account creation and removal
- Orders/procurement for new systems
- Remote user support including remote PC control and troubleshooting
- User education including self-help documents, FAQs etc
- Licensing management with 3rd parties
- Printer support
- Patching/systems update management
- User backups

**Other Responsibilities**
- Lifecycle management to keep systems current
- Monitor industry developments, vendor communication channels and security forums for significant changes
- Communicate with employees regarding IT changes, security issues, actions required
- Asset management including detailed employee PC and peripheral inventory and assignment tracking
- Prepare IT options analysis related to platforms and systems for functionality and cost benefits

**Working Conditions**

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role may require after business hours support. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress. The role may require mínimal travel (25%) to advance initiatives and visit team members across Canada.

**The profile we are looking for**

Experience
- Minimum 1-3 years relevant experience in a similar role
- Other collaboration and communication tools such as instant messaging, conferencing solutions, SSO/MFA solutions, backups and ticketing systems.
- Experience with deployment automation systems
- Previous experience in a security focused environment with extensive controls from standards such as SOC2 and ISO 27001*
- Bilingualism in spoken and written French and English is required

Education/Certification/Designation
- College Degree or Diploma in IT Related Program

Competencies
- High level of attention to detail and a generally systematic approach
- Problem solving

Technical Skills/Knowledge
- Microsoft Windows and Mac OS technical skills
- Hands on corporate GWorkspace experience
- Microsoft Office suite knowledge
- Basic network experience including switching, Wi-Fi, DHCP, and DNS is required
- Security systems understanding including best practices related to configuration/hardening, user permissions, exploits and vulnerabilities
- Any experience / designation / competency for these above would be considered as an asset

**Security for our team**

All offers are contingent upon the successful completion and satisfactory results of a background investigation.

**Nous hébergeons les données. Nous assurons les connexions. Nous protégeons les informations.**

Tout commence avec notre équipe dévouée et talentueuse. En tant que leader reconnu du secteur, nos centres de données aident nos clients à améliorer la connectivité, la redondance et le temps de fonctionnement de leur réseau, à augmenter ou à réduire leur capacité, à réaliser des économies et à assur

  • Application Support Analyst

    2 days ago

    Montréal, Canada IT Unlock Full time

    **Job description**: We are looking for a talented Application Support Analyst. This is a permanent position. The work is hybrid and the applicant must live in the Montreal area. Beautiful technologies and nice challenge are waiting for you. **Required**: - 3-6 years of experience as a support and operation Analyst (intermediate) - SQL - Linux - Shell -...

  • Analyste Support Dynamics

    4 days ago

    Montréal, Canada Fed IT Full time

    Fed IT, cabinet de recrutement spécialiste du recrutement sur les métiers TI, Fed IT intervient sur deux types de recrutement : temporaire et permanent. Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. N'hésitez pas à suivre notre page entreprise pour découvrir tous nos postes ouverts sur les métiers...

  • Application Support Analyst

    1 week ago

    Montréal, Canada IT UNLOCK CONSULTING INC. Full time

    **Job description**: We are looking for a talented Application Support Analyst. This is a permanent position. The work is hybrid and the applicant must live in the Montreal area. Beautiful technologies and nice challenges are waiting for you. The responsibilities of the support analyst include, but are not limited to, the following: - Supporting...

  • Analyste Support Dynamics

    3 weeks ago

    Montréal, Québec, Québec, Canada Fed IT Full time

    Fed IT, cabinet de recrutement spécialiste du recrutement sur les métiers TI, Fed IT intervient sur deux types de recrutement : temporaire et permanent. Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. N'hésitez pas à suivre notre page entreprise pour découvrir tous nos postes ouverts sur les...

  • Functional Analyst

    1 week ago

    Montréal, Canada IT Unlock Full time

    **Position: Functional Analyst** **Full - Time / Permanent** **Location - Downtown Montreal East, Quebec** **Description**: As a Functional Analyst, you will actively contribute to the development of a highly complex and large-scale business solution with significant impacts for our client. You will address various requests for enhancements or fixes...

  • Business Analyst

    3 days ago

    Montréal, Canada IT Chapter Full time

    **Business Analyst, VFM Services **will be responsible for supporting the Family in overseeing, managing, and leveraging funding and vendors to optimally achieve Family outcomes and key results. They increase value through partnership and provide guidance and strategic advice to support the planning, sourcing, procurement, and performance management of...

  • C++ Support Analyst

    3 days ago

    Montréal, Canada Atlantis IT group Full time

    **Role**: C++ Support Analyst with French **Location**: Montreal, QC **Skills Required**: 6 to 8 years hands on Development experience in C++ \ VC++ (MFC) Hands On experience in Oracle \ SQL Queries, Joins, SPs, Functions etc. Hands On and good knowledge of Multithreading and synchronization concepts in C++, MFC Experience in developing, Debugging, and...

  • QA Analyst

    7 days ago

    Montréal, Canada IT Unlock Full time

    **Position: QA Analyst** **Full - Time / Permanent** **Location - Downtown Montreal East, QC** As a Senior Quality Assurance Analyst, you will have the opportunity to work on the Card Issuer project. Your role involves contributing to quality assurance activities while adhering to the guidelines defined in the testing strategy. Your responsibilities...

  • QA Analyst

    3 weeks ago

    Montréal, Canada Fed IT Full time

    Hello, I'm Guillaume Frealle, senior recruitment and business development consultant with Fed IT, a recruitment firm specializing in IT professions. I work on two types of recruitment: temporary and permanent in Montérégie and on Montreal's South Shore. Our team of IT experts speaks your language and operates in your world. We cover the IT, development,...

  • Business Analyst

    2 weeks ago

    Montréal, Canada IT Unlock Consulting Full time

    We are looking for **Business Analyst with **5+ years’ work experience with IT or process engineering. - Process mapping/ process improvement experience - SQL query knowledge **Salary**: $40.00-$50.00 per hour Schedule: - Monday to Friday Ability to commute/relocate: - Montréal, QC: reliably commute or plan to relocate before starting work...

  • SAP Analyst

    3 weeks ago

    Montréal, Canada Fed IT Full time

    Hello, I'm Guillaume Frealle, senior recruitment and business development consultant with Fed IT, a recruitment firm specializing in IT professions.I work on two types of recruitment: temporary and permanent in Montérégie and on Montreal's South Shore. Our team of IT experts speaks your language and operates in your world. We cover the IT, development,...

  • ERP Business Analyst

    1 week ago

    Montréal, Canada IT Unlock Consulting Full time

    D365 Business Analyst (ERP) Location: MONTREAL (hybrid) Ready to work 2+ days per week on site depending on mission PERMANENT FULL TIME The Team: You will be part of a multicultural team, energetic and supportive contributed. We love winning while having fun at work. We offer the world’s best training to bring you to the next level. We have friendly...

  • Dynamics Support specialist

    3 weeks ago

    Montréal, Quebec, Québec, Canada Fed IT Full time

    Reporting to the Team Leader - Software, the Dynamics 365 Finance & Operations (FO) support analyst will be responsible for configuration changes and maintenance of our Dynamics 365FO deployment. This includes making recommendations to meet business needs taking into account Dynamics 365 best practices; the standardization of use throughout the organization;...

  • HRis Analyst

    1 week ago

    Montréal, Canada FED IT CA Full time

    **Fed IT, a recruitment firm specializing in IT job recruitment, We work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and evolve in your universe. Do not hesitate to follow our company page to discover all our open positions in the IT, development, decision-making and infrastructure fields....

  • BI Analyst

    3 weeks ago

    montréal, Canada Fed IT Full time

    Are you listening to a new professional challenge?BI analyst and development no longer hold any secrets for you?Do you want to join a company that combines high standards, performance and kindness?Then take 5 minutes to read this ad, your future may be at the bottom of this offer!First of all, let me introduce myself, I am Earvin from the Fed IT recruitment...

  • IT Support Analyst

    4 weeks ago

    Montréal, QC, Canada Fed IT Full time €55,000

    Hello, I'm Guillaume Fréalle, senior recruitment and business development consultant with Fed IT, a recruitment firm specializing in IT recruitment. I work on two types of recruitment: temporary and permanent in the Greater Montreal area. Our team of IT experts speaks your language and operates in your world. We cover IT professions, development, business...

  • Support Analyst

    1 week ago

    Montréal, Canada OneSpan Full time

    The future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to develop...

  • [15h Left] BI Analyst

    3 weeks ago

    Montréal, Canada Fed IT Full time

    Are you listening to a new professional challenge? BI analyst and development no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT...

  • Analyste Bi

    7 days ago

    Montréal, Canada FED IT CA Full time

    **Fed IT, a recruitment firm specializing in IT job recruitment, We work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and evolve in your universe. Do not hesitate to follow our company page to discover all our open positions in the IT, development, decision-making, and infrastructure fields....

  • IT Technical Support Analyst

    1 week ago

    Montréal, Canada Prodco Analytics Inc. Full time

    **Summary** The IT Support Analyst offers second and third level support for Prodco internal services and customers. He is responsible for the tracking of incidents and the follow-up of user requests. **Mission** The main responsibilities and routine tasks of the Technical Support Analyst are to: - Provide second level support for all Prodco services; -...