IT Helpdesk Analyst Level 1 Technician

2 months ago

London, Canada Compudata Systems Full time

Compudata Systems is London and area's leading IT service provider for businesses. They are currently looking to hire a new help desk technician and analyst to add to its evolving technical team. If you have a passion for technology and are experienced in day to day management of IT networks, then you have found your next career move.

Compudata has provided IT services and solutions since 1995 to a wide range of clients, focusing on small-medium businesses.

This is an entry-level position with the opportunity to move upwards within the company as your skills develop.

**Job Summary**:
Provide a first point of contact for clients through our helpdesk via incoming phone calls or tickets. Troubleshoot and resolve issues through remote means when possible or provide notes for escalation team.

Assist the team in maintaining clients' infrastructure and solving day to day help desk issues as clients require. On-site work will be required so a valid drivers license is required, however work will primarily be performed from our office in London, Ontario.

Analyze tickets and infrastructure to identify trends and develop solutions. Reviewing reports and making suggestions for remediation and troubleshooting.

Work with the Service Manager in a ticketed environment to solve technical problems and implement solutions.

Assist with laptop / desktop hardware repairs as a Lenovo Authorized Repair Depot and as needed.
- 1-2 years providing end-user support with experience with Windows and Apple based operating systems
- Ability to problem-solve and troubleshoot technical problems
- Fluent in English both written and spoken
- Great customer service skills
- Ability to multitask and have strong organizational skills
- Ability to adapt to new processes and procedures in a dynamic environment
- Strong documentation skills, excellent verbal and written communication
- Technical background in supporting hardware such as servers, desktops, laptops and networking components
- Valid Driver’s License

**Additional valued skills**:

- Experience at an IT support firm is considered an advantage
- Personal interest in technology ( Having a homelab, ect)
- Industry Certifications (Microsoft, CompTIA, Veeam, VMWare)
- A post-secondary education with an IT specialization
- Virtualization technologies experience
- Microsoft Server 2016/2019/2022 experience
- Experience with business productivity suites such as Office 365 and G Suite.
- Experience with networking (Sophos XG/XGS Devices, VLANs, Switching)
- Experience in customer service and end-user communication
- Experience in remote monitoring and management software, ticketing systems

**Why start a career at Compudata?**

A career at Compudata is an opportunity to work with a dynamic, energetic, motivated, and growing team that has access to the latest and legacy technologies. You will gain exposure to many vendors, empowering you to develop your skills at a rate far superior to working in-house for a single company. As skills develops and improve, internal promotions are the preferred method for moving upwards within the company.

Compudata works as a team, with the ability to learn new things from a range of staff with different expertise and backgrounds.

**Note**:
This position is on-site based out of our office located in London, Ontario. Daily commute to our office is required.

We thank you in advance for your interest. Due to the number of applicants we get, we can only reply those applicants who match our criteria and needs.

**Job Types**: Full-time, Permanent

**Salary**: $38,000.00-$48,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- London, ON (required)

Work Location: In person

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