IT Onsite/field Technician

3 weeks ago

London, Canada Compudata.ca Full time

Compudata Systems is London and area's leading IT service provider for businesses. They are currently looking to hire a new on-site field technician to join its evolving technical team. If you have a passion for technology and are experienced in day to day management of IT networks, then you have found your next career move.

Compudata has provided IT services and solutions since 1995 to a wide range of clients, focusing on small-medium businesses.

This is a mid-level position with the opportunity to move upwards within the company as your skills develop.

**Job Responsibilities and Tasks**:
Customer service:

- Work on and resolve escalated Helpdesk Tickets
- Delight our Clients with a Friendly, Quick and Helpful Experience
- Provide the Client with advanced on-site troubleshooting
- Provide the Client with on-site installation & removal of equipment
- On-Site Hardware Maintenance and Support

Use of Ticketing System:

- Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
- Managing and recording all work though our Ticketing System
- Make sure that Client Documentation in well maintained
- Split tickets that have several issues into their own individual ticket
- Make sure that tickets aren’t “stale” throughout the process

Project Work:

- Work with project manager to implement products and services on-site

Communication, Reporting & Risk:

- Create and maintain documentation for on-site processes
- Escalate tickets that require Customer Success Manager support
- Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
- Identify, Communicate and assist with mitigating potential risks to the Technical Operations Manager and Clients

Teamwork:

- Follow the schedule provided by the Service Coordinator / Dispatcher
- Follow Standard Operating Procedures (SOPs) for recurring tasks
- Follow all our Security Procedures and keeping a vigilant eye for security issues
- Identify opportunities for improvement and make constructive suggestions for change
- Contribute to the process of innovative change effectively
- Undertake other duties as required by the Technical Operations Manager
- 3-5 years of providing end-user support with experience with Windows-based operating systems
- A love and ability to troubleshoot and solve technical problems and challenges
- Advanced understanding of support tools, techniques and how technology is used to provide services
- Advanced experience and understanding of structured cabling (tidy cable management is a _must_)
- Fluent in English, both written and spoken
- Great customer service skills
- Ability to multitask and have strong organizational skills
- Ability to adapt to new processes and procedures in a dynamic environment
- Strong documentation skills, excellent verbal and written communication
- Technical background in supporting hardware such as servers, desktops, laptops and networking components
- Valid Driver’s License and own car

**Additional valued skills**:

- Experience at an IT support firm is considered an advantage
- Personal interest in technology ( Having a home lab, ect)
- Industry Certifications (Microsoft, CompTIA, Veeam, VMWare, etc)
- A post-secondary education with an IT specialization
- Virtualization technologies experience
- Microsoft Server 2016/2019/2022 experience
- Experience with business productivity suites such as Microsoft 365 and G Suite.
- Experience with networking vendors (Sophos XG/XGS Firewall Devices, Unifi Switches and Access Points)
- Experience in customer service and end-user communication
- Experience in remote monitoring and management software, ticketing systems

**Why start a career at Compudata?**

A career at Compudata is an opportunity to work with a dynamic, energetic, motivated, and growing team with access to the latest and legacy technologies. You will gain exposure to many vendors, empowering you to develop your skills at a rate far superior to working in-house for a single company. As skills develop and improve, internal promotions are the preferred method for moving upwards within the company.

Compudata works as a team, with the ability to learn new things from a range of staff with different expertise and backgrounds.

**Note**:
This position is on-site based out of our office located in London, Ontario. Daily commute to our office and/or client sites is required.

We thank you in advance for your interest. Due to the number of applicants we get, we can only reply those applicants who match our criteria and needs.

**Job Types**: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Expected hours: 40 per week

**Benefits**:

- Automobile allowance
- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you located within

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