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Junior Service Desk Analyst

3 months ago

London, Ontario, Canada Gloveboxcms Full time

Difference Maker

In the role of Junior Service Desk Analyst

  • Organized
  • Good time management
  • Effective communicator
  • Ambitious
  • Passionate

Vicimus is looking for a Junior Service Desk Analyst for one of our clients in the GLA ( ToyotaTown, Lexus of London & White Oaks Collision Centre.) This is a great opportunity to work in a challenging and rewarding work environment in a forward thinking company. We are looking for someone who is a good fit with our existing Helpdesk group, who has excellent organizational skills and who can work both as part of a team or independently. This individual will be responsible for providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This role will require the individual to travel between locations.

Expectations

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Provide basic training on email or phone system
  • Train computer users
  • Maintain daily performance of computer systems
  • Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem
  • Walk customer through problem-solving process
  • Install, modify, and repair computer hardware and software
  • Clean up computers
  • Run diagnostic programs to resolve problems
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install computer peripherals for users
  • Follow up with customers to ensure issue has been resolved
  • Travel within the GLA to branch locations

Helpful Experience

  • Computer System Admin/Networking College Course
  • 3 years' experience in a similar role
  • Experience with Office 365 and VOIP phone experience
  • Familiar with helpdesk ticketing systems
  • Experience with Active Directory, Networking & WIFI
  • Experience with Printers and copier trouble shooting
  • Experience in Automotive is an asset

Skills that would be good to have/be familiar with

  • Strong interpersonal, analytical and organizational skills
  • A determination to achieve and succeed
  • The ability to meet deadlines in a high pressure environment
  • Team orientated player
  • Ability to multitask
  • The willingness to listen to feedback and use it to improve

Benefits:

  • Dental Care
  • Extended Health Care
  • Vision Care
  • Life insurance
  • Gas reimbursement

Location

  • London, ON

What We Do

We design, build, deploy and manage software based solutions, and provide personalized strategic services, for dealerships to succeed in their sales, marketing and operations.

Why We Do It Well

We like to think of ourselves as a progressive dealership group. When results aren't as good as they should be, we act. When everything is going well, we ask, "What can we do better?". Always pushing the operation to the next level and working smart to lead the way forward. That's how we build our solutions. That's how we run our business. That's how we make a difference. And that's what it will be like to work with us. Hope you'll join us.

Vicimus is an equal opportunity employer

At Vicimus we welcome diversity and we celebrate our differences. In fact, we believe in difference makers. And in good people. Having a diverse workforce inspires new ideas, creates bigger opportunities, and builds stronger bridges with our customers.

All employment decisions here at Vicimus (including hiring, transfer, promotion, compensation, eligibility for benefits and termination) are based on our business needs, job requirements and individuals' qualifications. Vicimus does not discriminate against any employee or applicant because of race, national or ethnic origin, colour, religion, gender, age, sexual orientation, gender identity or expression, marital status, family status, disability and any other status protected by the law.

Vicimus is committed to fair and accessible employment practices and will provide reasonable accommodation for people with disabilities during recruitment, assessment and upon hiring.


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