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IT Service Technician
3 months ago
Looking for a challenging role in IT/Tech Support? Take a look at this opportunity and see if you are a fitAgilus is recruiting for a IT Service Technician in the Tech Industry in London, Ontario. The IT Service Technician will be responsible but not limited to providing our highest tier technical support related to computers systems, networking, server hardware or software while also being an escalation point to level 1 and 2 technical team members. This position will be a high-level resource for business customers and will perform advanced analysis and troubleshooting to rectify any issues or problems and, if necessary, take ownership and resolve from end to end. Responsibilities:
- High level technology support to a broad range of businesses
- Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system
- Track and resolve customer support tickets as assigned
- Develop and conduct basic training programs for L1 and L2 on how to use hardware and applications; draft user manuals and/or document process and procedures
- Provide highest tier support for clients and specialized projects
- Act as highest tier escalation point for L1 and L2 technicians
- Assist the team with technology projects and deployments as needed
- Regularly communicate with customers, coworkers, and management
- 5+ years of server/desktop/networking experience
- Previous experience working in an MSP a plus
- A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus
- Advanced knowledge of desktop operating systems, Microsoft Office applications, and networked workstation and server configurations
- Advanced knowledge in Routers and Network Switches configurations
- Excellent hardware and software troubleshooting abilities, communications/customer relationship skills
- Strong written and verbal communication with effective client follow up skills
- Proficiency in: Firewalls, VPN, VLAN, Networking, Data Center, CITRIX, HYPER-V, SAN, SQL, Office365
- Full-time permanent position
- Competitive salary and compensation package
- Comprehensive benefits (Extended Health Care, Dental Care, Life Insurance, $500/Year Healthcare Spending Account)
- Vacation and paid time off
- Work with top level professionals and high-leverage clients/customers
Agilus Work Solutions is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.
Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on ">Request.
