Junior Service Desk Analyst

3 weeks ago

London, Canada Gloveboxcms Full time

Difference Maker

In the role of Junior Service Desk Analyst

  • Organized
  • Good time management
  • Effective communicator
  • Ambitious
  • Passionate

Vicimus is looking for a Junior Service Desk Analyst for one of our clients in the GLA ( ToyotaTown, Lexus of London & White Oaks Collision Centre.) This is a great opportunity to work in a challenging and rewarding work environment in a forward thinking company. We are looking for someone who is a good fit with our existing Helpdesk group, who has excellent organizational skills and who can work both as part of a team or independently. This individual will be responsible for providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This role will require the individual to travel between locations.

Expectations

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Provide basic training on email or phone system
  • Train computer users
  • Maintain daily performance of computer systems
  • Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem
  • Walk customer through problem-solving process
  • Install, modify, and repair computer hardware and software
  • Clean up computers
  • Run diagnostic programs to resolve problems
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install computer peripherals for users
  • Follow up with customers to ensure issue has been resolved
  • Travel within the GLA to branch locations

Helpful Experience

  • Computer System Admin/Networking College Course
  • 3 years’ experience in a similar role
  • Experience with Office 365 and VOIP phone experience
  • Familiar with helpdesk ticketing systems
  • Experience with Active Directory, Networking & WIFI
  • Experience with Printers and copier trouble shooting
  • Experience in Automotive is an asset

Skills that would be good to have/be familiar with

  • Strong interpersonal, analytical and organizational skills
  • A determination to achieve and succeed
  • The ability to meet deadlines in a high pressure environment
  • Team orientated player
  • Ability to multitask
  • The willingness to listen to feedback and use it to improve

Benefits:

  • Dental Care
  • Extended Health Care
  • Vision Care
  • Life insurance
  • Gas reimbursement

Location

  • London, ON

What We Do

We design, build, deploy and manage software based solutions, and provide personalized strategic services, for dealerships to succeed in their sales, marketing and operations.

Why We Do It Well

We like to think of ourselves as a progressive dealership group. When results aren’t as good as they should be, we act. When everything is going well, we ask, “What can we do better?”. Always pushing the operation to the next level and working smart to lead the way forward. That’s how we build our solutions. That’s how we run our business. That’s how we make a difference. And that’s what it will be like to work with us. Hope you’ll join us.

Vicimus is an equal opportunity employer

At Vicimus we welcome diversity and we celebrate our differences. In fact, we believe in difference makers. And in good people. Having a diverse workforce inspires new ideas, creates bigger opportunities, and builds stronger bridges with our customers.

All employment decisions here at Vicimus (including hiring, transfer, promotion, compensation, eligibility for benefits and termination) are based on our business needs, job requirements and individuals’ qualifications. Vicimus does not discriminate against any employee or applicant because of race, national or ethnic origin, colour, religion, gender, age, sexual orientation, gender identity or expression, marital status, family status, disability and any other status protected by the law.

Vicimus is committed to fair and accessible employment practices and will provide reasonable accommodation for people with disabilities during recruitment, assessment and upon hiring.

#J-18808-Ljbffr

  • Junior Service Desk Analyst

    2 weeks ago

    London, Canada Vicimus Inc. Full time

    **Difference Maker** **In the role of Junior Service Desk Analyst** - Organized - Good time management - Effective communicator - Ambitious - Passionate Vicimus is looking for a **Junior Service Desk Analyst** for one of our clients in the GLA ( ToyotaTown, Lexus of London & White Oaks Collision Centre.) This is a great opportunity to work in a challenging...

  • Service Desk Analyst

    3 weeks ago

    London, Canada J.D. Power Full time

    **Title**:Service Desk Analyst **Location**:Remote Canada **Reports to**:Service Desk Manager **The Role**: **The Impact**: **Responsibilities**: - Accurately triage, diagnose, categorize and identify business impact and urgency and respond accordingly for all incidents and service requests - Ability to correlate between previous issues to ensure...

  • Junior Service Desk Analyst

    6 days ago

    London, Ontario, Canada Gloveboxcms Full time

    Difference MakerIn the role of Junior Service Desk AnalystOrganizedGood time managementEffective communicatorAmbitiousPassionateVicimus is looking for a Junior Service Desk Analyst for one of our clients in the GLA ( ToyotaTown, Lexus of London & White Oaks Collision Centre.) This is a great opportunity to work in a challenging and rewarding work environment...

  • Service Desk Analyst

    5 days ago

    London, Ontario, Canada J.D. Power Full time

    Title:Service Desk AnalystLocation:Remote CanadaReports to:Service Desk ManagerThe Role:The Impact:Responsibilities: Accurately triage, diagnose, categorize and identify business impact and urgency and respond accordingly for all incidents and service requests Ability to correlate between previous issues to ensure duplication of work is eliminated Ability to...

  • Junior Service Desk Analyst

    1 month ago

    London, ON, Canada Gloveboxcms Full time

    Difference Maker In the role of Junior Service Desk Analyst Organized Good time management Effective communicator Ambitious Passionate Vicimus is looking for a Junior Service Desk Analyst for one of our clients in the GLA ( ToyotaTown, Lexus of London & White Oaks Collision Centre.) Th is is a great opportunity to work in a challenging and...

  • Service Desk Analyst

    4 weeks ago

    London, Canada J.D. Power Full time

    **Title**:Service Desk Analyst - 12 months assignment **Location**:Remote Canada **Reports To**:Service Desk Manager **J.D. Power** is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D....

  • Junior IT Specialist

    2 months ago

    London, Canada Matrix LabourLeasing Ltd. Full time

    **About the Job**: Matrix is hiring Service Desk Analyst-Junior for an exciting position with an Industry Leader in Canada. This role is a hybrid of working from home with 1 day per week working in the office. **This is a 1-year contract role** **Qualifications**: - Experience: Minimum 1-2 years of experience in a diverse technology and customer...

  • Junior IT Specialist

    2 weeks ago

    London, Canada Matrix LabourLeasing Ltd. Full time

    **About the Job**: Matrix is hiring Service Desk Analyst-Junior for an exciting position with an Industry Leader in Canada. This role is a hybrid of working from home with 1 day per week working in the office. **This is a 9 month long contract role** **Pay: $21.63/ hr** **Qualifications**: - Experience: Minimum 1-2 years of experience in a diverse...

  • Deal Desk Analyst

    2 weeks ago

    London, Canada Info-Tech Research Group Inc. - Canada Full time

    Info-Tech Research Group is the world's fastest growing information technology research and advisory company, proudly servicing over 30,000 IT professionals worldwide. We produce unbiased and highly relevant IT research to help CIOs make strategic, timely and well-informed decisions. We partner closely with IT teams to provide everything they need, from...

  • Service Desk Technician

    5 days ago

    London, Ontario, Canada Leavitt Machinery Canada Inc. Full time

    The OpportunityThe Service Desk Technician is responsible to provide Tier 2 support to the end-user for the organizational technology environment and desktop user technology needs. With support from a Senior Service Desk Analyst, the Service Desk Technician will provide first and second-level support to internal users.Duties include the following: Provides...

  • Junior Planning Analyst

    2 months ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 14 **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...

  • Junior Planning Analyst

    5 days ago

    London, Ontario, Canada Western University Full time

    Classification & Regular Hours:Hours per Week: 35Salary Grade: 14About Western:Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students,...

  • Junior IT Technician

    4 weeks ago

    London, Canada Harrison Pensa LLP Full time

    Harrison Pensa is hiring a permanent, full-time Junior IT Technician to join our Information Technology Department. We are seeking a candidate who works well in a small dynamic team and is able to take initiative. As a Junior Technician, the successful candidate will report directly to our Chief Information Officer (CIO) while working closely with the IT...

  • Junior IT Technician

    4 weeks ago

    London, Canada Harrison Pensa LLP Full time

    Harrison Pensa is hiring a permanent, full-time Junior IT Technician to join our Information Technology Department. We are seeking a candidate who works well in a small dynamic team and is able to take initiative. As a Junior Technician, the successful candidate will report directly to our Chief Information Officer (CIO) while working closely with the IT...

  • Junior IT Technician

    4 weeks ago

    London, Canada Harrison Pensa LLP Full time

    Harrison Pensa is hiring a permanent, full-time Junior IT Technician to join our Information Technology Department. We are seeking a candidate who works well in a small dynamic team and is able to take initiative. As a Junior Technician, the successful candidate will report directly to our Chief Information Officer (CIO) while working closely with the IT...

  • Junior IT Technician

    6 days ago

    London, Ontario, Canada Harrison Pensa LLP Full time

    Harrison Pensa is hiring a permanent, full-time Junior IT Technician to join our Information Technology Department. We are seeking a candidate who works well in a small dynamic team and is able to take initiative. As a Junior Technician, the successful candidate will report directly to our Chief Information Officer (CIO) while working closely with the IT...

  • Co-op Service Desk Technician

    1 week ago

    London, Canada Info-Tech Research Group Inc. - Canada Full time

    Info-Tech Research Group is the world’s fastest growing information technology research and advisory company, proudly serving over 30,000 IT professionals worldwide. We produce unbiased and highly relevant IT research to help CIOs make strategic, timely and well-informed decisions. We partner closely with IT teams to provide everything they need, from...

  • Co-op Service Desk Technician

    1 week ago

    London, Canada Info-Tech Research Group Full time

    Info-Tech Research Group is the world’s fastest growing information technology research and advisory company, proudly serving over 30,000 IT professionals worldwide. We produce unbiased and highly relevant IT research to help CIOs make strategic, timely and well-informed decisions. We partner closely with IT teams to provide everything they need, from...

  • Service Desk Technician

    2 months ago

    London, Canada Info-Tech Research Group Inc. - Canada Full time

    Info-Tech is one of the world’s fastest-growing IT research and advisory companies, proudly serving over 30,000 IT professionals. We are looking for a Service Desk Technician to join our team. Why join us? We are a growth focused, entrepreneurially spirited company that has consistently achieved YoY growth in our 25 years of operation and are especially...

  • Junior Sustainability Technician

    7 days ago

    London, Canada Waste Solutions Canada Full time

    **Junior Sustainability Technician** Waste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. In 2019 and in 2020 we were named to the Growth 500 List as well as the Globe and Mail Fastest Growing Companies in Canada. We are also a certified “Great Place to Work” through Great Place to...