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Coordinator

5 months ago

Toronto, Canada LOFT Community Services Full time

**DATE**:January 26th, 2024

**LOCATION**:Toronto, ON - Social Medicine Initiative

**COMPENSATION**:
***$56,806 - $72,368 Annually Prorated

**CONTRACT DURATION**:1 year

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a
**Coordinator.**

**Job Summary**

The Coordinator provides team leadership in the overall service delivery and day-to-day operations of the Service. They provide a range of assistance and support in facilitating optimal client care.

Social Medicine Initiative is an interdisciplinary team of providers from the University Health Network and LOFT Community Services that provides wrap around services to individuals with concurrent conditions that span physical and mental health challenges and social and economic vulnerability who are experiencing homelessness or at risk of losing their housing. Social Medicine delivers clinical hands-on support to those with complex healthcare needs providing outreach and case management services with access to psychiatric and medical assessment, consultation, and access to treatment, service planning, advocacy, and system navigation support. The aim of this partnership is to provide low barrier access to housing for these individuals, while assisting in stabilizing their physical and mental health, substance use, behavioural, psychosocial, and social drivers of health challenges. The Social Medicine team works from a housing first and harm reduction approach. The goal is to work with individuals in getting connected to housing and follow up support that meets the level of need required for each individual to live successfully in the community.

**What You Will Do**
In conjunction with the Program Manager, the position facilitates the operation by:

- Overseeing all aspects of the site management of the Service. This includes managing all health and safety requirements and general maintenance and security.
- Promoting the personal empowerment of each client by assisting in creating a program and programming that builds a rapport through coaching, mentoring and support, enabling each to meet the daily requirements of their living environment; advocating on their behalf in navigating the social services and health care systems to ensure accessibility and availability of services; mediating issues or conflicts between clients, or residents and neighbors, teaching conflict resolution; following-up on issues with clients to ensure resolution;
- Providing direction and support to staff involved in direct service delivery; scheduling staff, assigning duties, assisting in the selection, orientation, training and performance management of staff; assisting with recruiting and hiring; developing and implementing operating procedures for the site and ensuring compliance with established standards; maintaining a general awareness of the daily activities and client issues and identifying staffing issues;
- Monitoring the operations of the site and ensuring compliance with property standards and fire codes; ensure the program is following health and safety standards; coordinating the acquisition, use and maintenance of furniture, supplies and equipment, contacting appropriate source for repairs; maintaining accurate records and files on the provision of service to residents/clients, ensuring that incident reports have been completed and processed; maintaining the petty cash;
- Participating in the regular service planning processes which includes preparing the service plan, operating plan, client satisfaction feedback process, quality improvement and other research activities; identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; compiling program evaluation reports and statistical information, inputting as required;
Organizing and participating in client meetings or other group activities which promote the wellbeing of the residents and the smooth operation of the service; providing other related assistance as required.

**What You Bring**
- A degree/diploma in health care/social services or other related field with a minimum of five years relevant experience in the mental health sector
- Knowledge is required of the issues faced by adults with special needs and of a marginalized client group which can include addictions, cognitive impairments, HIV/AIDS.
- Experience in program development, planning and evaluation.
- An understanding is also required of the therapeutic relationship with an ability to ne