Alliance Partnership Program Manager

4 weeks ago

Toronto, Canada Teleperformance Full time

Overview:
**About Us**

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

**Our Work Culture**

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision making skills
- Progressive work environment
- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matters
- Inclusive - Everyone is Included and everyone wins
- We work hard and party even harder

**About the job**

The Partner Alliance Project Manager is responsible for managing the day-to-day operations of partner alliance program. This includes developing and executing partnership operations, managing partner and sales relationships, and tracking and reporting on program performance.

**Base Salary - $75,000 per year**

**KPIs include**
- 90% credit request approval SLA of 2 business days.
- 90% reimbursement claim submission of 2 business days.
- 90% resolution of claim rejections within 2 business days.
- 100% of partner to payments cash accounting stakeholder mgmt within 30 days following payment.

**Benefits & Perks**
- Established career path supported by self-assessments, virtual training, and guided curriculum. that allow for vertical and horizontal growth through our multiple lines of business.
- Robust career path with a full development plan and the opportunity to grow in the organization.
- Paid 4 weeks training, 2 weeks leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs.
- Positive and supportive environment.
- Weekly Friday socials, trivia nights, games, and movie outings.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

**Schedule**
- Fixed schedule from Monday to Friday, 9 hrs. shift from 9 AM to 6 PM (West coast/Pacific time), open to flexible hours working with clients across the globe.

**Location**

Qualifications:
**Who are we looking for?**
- Minimum 2 years project and vendor management experience.
- Tech savvy with understanding of Cloud and other hardware products.
- Experience working with global partners in a channel sales environment.
- Background in managing reimbursements, high value fund transactions.
- Previously managed budget, accounting, and payments.
- Experience in managing external partner relationships.
- Strong communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Strong organizational and time management skills.
- Strong attention to detail.
- Ability to work independently and as part of a team.
- Ability to work in a fast-paced, dynamic environment.
- Hands-on experience with Salesforce or similar CRM.

**Responsibilities**:

- Review requests against eligibility criteria, manage approvals or rejections.
- Submit claims for reimbursement via partner tools with all required documentation.
- Manage external partner relationships and resolving issues.
- Manage Field Sales Reps (FSRs) and partner Sales Reps relationships and resolve issues.
- Track and report on partner performance, including partner sales, partner leads, and partner satisfaction.
- Collaborate with other departments, such as marketing, sales, finance, accounting, and partner ecosystem, to ensure that the partner program is successful.
- Weekly sync with vendors to track performance and operations.
- Handling change management and stakeholder management.
- Operational excellence and workflow improvement.
- Effective resolution based approach.

  • Alliance Partnership Program Manager

    3 days ago

    Toronto, Ontario, Canada Teleperformance Full time

    Overview:About UsTeleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.Ranked 11th in the world's...

  • Director of Partnership and Alliances

    3 days ago

    Toronto, Ontario, Canada Nakisa Full time

    DescriptionJob Title: Director of Partnership and Alliances at NakisaWe are in search of an experienced and dynamic individual to take on the role of Director of Partnerships and Alliances within our growing Nakisa team. The perfect fit will have a background in enterprise SaaS sales through partner networks, possess a goal-oriented mindset, be methodical,...

  • Director of Partnership and Alliances

    4 weeks ago

    Toronto, Canada Nakisa Full time

    Description Position at Nakisa Director of Partnership and Alliances We are currently seeking an experienced and dynamic Director of Partnerships and Alliances to join our growing Nakisa team. The ideal candidate will have a background in large enterprise SaaS sales through partner networks, possess a goal-oriented mindset, be methodical, and excel at...

  • Director of Partnership and Alliances

    3 weeks ago

    Toronto, Canada Nakisa Full time

    Description Position at Nakisa Director of Partnership and Alliances We are currently seeking an experienced and dynamic Director of Partnerships and Alliances to join our growing Nakisa team. The ideal candidate will have a background in large enterprise SaaS sales through partner networks, possess a goal-oriented mindset, be methodical, and excel at...

  • Program Officer, Reach Alliance

    6 days ago

    Toronto, Canada University of Toronto Full time

    **Date Posted**:02/26/2024 **Req ID**: 36162 **Faculty/Division**: Faculty of Arts & Science **Department**: Munk Sch Global Affairs & Public Policy **Campus**: St. George (Downtown Toronto) **Position Number**: 00056119 **Description**: **About us**: The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most...

  • Alliances Manager

    1 week ago

    Toronto, Canada Tipalti Full time

    We are building a world-class Alliances & Business Development organization and are looking for a team member who can help us achieve our goals. We are looking for an experienced Alliance & Business Development professional to contribute to the program’s growth. **Responsibilities** - Own relations with Enterprise ERP ecosystems including SAP, Oracle, and...

  • Technology Alliance Manager

    4 weeks ago

    Toronto, Canada Vena Solutions Inc. Full time

    This is a flexible position and has the option of working in our Toronto office full-time, hybrid throughout the week or working entirely remotely. _#LI-Remote_ We are seeking a dynamic and experienced Technology Alliance Manager who will be responsible for managing Vena’s partnership with Microsoft across multiple commercial programs and Go To Market...

  • Technology Alliance Manager

    2 days ago

    Toronto, Canada Vena Solutions Inc. Full time

    This is a flexible position and has the option of working in our Toronto office full-time, hybrid throughout the week or working entirely remotely. _#LI-Remote_ We are seeking a dynamic and experienced Technology Alliance Manager who will be responsible for managing Vena’s partnership with Microsoft across multiple commercial programs and Go To Market...

  • Alliances Manager

    3 days ago

    Toronto, Ontario, Canada Tipalti Full time

    We are building a world-class Alliances & Business Development organization and are looking for a team member who can help us achieve our goals. We are looking for an experienced Alliance & Business Development professional to contribute to the program's growth.Responsibilities Own relations with Enterprise ERP ecosystems including SAP, Oracle, and other...

  • Strategic Alliance Manager

    1 week ago

    Toronto, Canada Vena Solutions Full time

    This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. _#LI-Remote_ **About the role**: Vena Solutions is looking for a dynamic and experienced Alliance Manager to lead and manage our multi-faceted partnership with Microsoft across multiple programs. This role sits...

  • Alliance Manager, Microsoft

    2 weeks ago

    Toronto, Canada Tipalti Full time

    We have a lot to be proud of at Tipalti. We are a company that has redefined the way businesses manage their financial operations. In a world where financial complexity is increasing at an unprecedented rate, Tipalti offers a beacon of simplicity and efficiency. As a leader in the FinTech industry we are not just a company; we are a catalyst for change in...

  • Programs and Alliance Manager, Cisco

    2 days ago

    Toronto, Canada Softchoice Full time

    We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we...

  • Partner / Alliance Manager

    4 days ago

    Toronto, Ontario, Canada Tm8 Recruitment - Sales & It Recruiters Full time

    This is a remote position. Under the guidance of the Chief Revenue Officer, the Partner & Alliance Manager will play a pivotal role in fostering strategic technology partnerships and overseeing partner-related initiatives. Initially, the focus will be on bolstering brand visibility within identified partner segments and nurturing relationships with various...

  • Director of Channel Alliances

    3 days ago

    Toronto, Ontario, Canada fusionSpan Full time

    Director of Channel Alliances - Salesforce fusionSpan is a fast-growing multinational information technology services company seeking a talented Channel Alliance Manager with experience in the Salesforce ecosystem. The Director of Channel Alliances will drive the strategic partnerships and alliances within the Salesforce ecosystem. This role will develop...

  • Regional Alliance Lead-microsoft: Canada

    1 week ago

    Toronto, Canada Avanade Full time

    Microsoft Alliance Lead - Canada **Job Description**: For more than two decades, Avanade has been at the forefront of driving innovation designed to create a genuine human impact. Created in April 2000 by two industry giants - Accenture and Microsoft - Avanade has one goal: deliver innovative services and solutions to enterprises worldwide using the...

  • Partner Manager

    3 weeks ago

    Toronto, Canada Deliverect Full time

    Your Impact As the Partner Account Manager, you will be instrumental in building and nurturing strategic partnerships that expand Deliverect's market reach and drive revenue growth. Your role will involve implementing and managing joint business plans, ensuring partners can effectively sell and promote Deliverect’s offerings, and tracking performance...

  • Alliance Sales Representative

    2 weeks ago

    Toronto, Canada SADA Full time

    **Join SADA as an Alliance Sales Representative!** **Your Mission** As an Alliance Sales Representative at SADA, you'll be tasked to identify, qualify, and close new Alliance Partner Program Google business opportunities through a number of partnerships. You will work closely with Alliance Partners and Google and meet with sales representatives in person...

  • Univercity Alliance Outreach Specialist

    3 days ago

    Toronto, Ontario, Canada U W-MADISON DIV. CONTINUING STUDIES Full time

    U W-MADISON DIV. CONTINUING STUDIES Univercity Alliance Outreach Specialist MADISON , Wisconsin Apply Now JOB REQUIREMENTS:Job Summary: Most of the earth\'s people already livein cities, and cities will continue to grow. Yet most cities struggle tobe as safe, rich, healthy, inclusive, equitable, environmentallysustainable, and well-governed as they would...

  • Account Manager, Media Partnerships

    4 weeks ago

    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • Account Manager, Media Partnerships

    4 weeks ago

    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...