Bilingual Application Support Analyst

2 weeks ago

Toronto, Canada CFIB Full time

Posting Job Description:
We are looking for a **Bilingual Application Support Analyst**

**Are you a problem solver and love learning new technologies? Do you want to work for an organization that believes in people’s potential?**

At CFIB, your work supports small businesses in your community and across the country. You’ll have a hand in shaping the economy and future of the country. You will be independent through flexibility and accountability, so you can live and work at your best. You will work closely with colleagues both locally and across the country - building upon synergies and learning from one another. You make a difference when you work at CFIB.

**What will you do?**

**Responsibilities**:

- Provide exceptional customer service expertise.
- Review and document processes and assess recommendations for new solutions, improvements, and/or enhancements to related processes and procedures via the use of technology.
- Provide technical expertise and assist development during projects execution.
- Identify and implement opportunities for process automation.
- Identification of system, process of training gaps creating a plan to address holistically.
- Collaborate with IT staff and stakeholders to help build training material and deliver training on new products introduced at CFIB.
- Lead group meetings (including business partners) for problem solving, decision making and implementation planning.

**What makes a successful Bilingual Application Support Analyst?**
- Well versed knowledge of foundational Microsoft technologies: Microsoft Dynamics CRM, NAV, SharePoint, Active Directory, Windows, Office 365, MDM, and Mobile technologies.
- Minimum 2 years service desk support expertise in a progressive environment.
- Good written and Verbal Communication Skills in both English and French languages.
- Quick learner with ability to pick up new technologies/skills and business knowledge.
- Identify and track system or related process issues including documenting contingencies that occur during the entire course for a proper audit trail of resolution.
- Well organized and work within timelines effectively providing high levels of efficiency and productivity.
- Must be sensitive to the nature of the information and must maintain all information confidential.
- A high level of tact and discretion is required to ensure that the appropriate image of CFIB is maintained with all contacts.

**What do we offer?**
- Salary Range starting at $55,000/year
- Career advancement
- Flexibility
- Supportive leadership
- Diversity and Inclusion
- Training and development
- Benefits/Health and Wellness

CFIB has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. CFIB is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require accommodation, please let us know and we will work with you to meet your needs.

As Canada’s largest association of small and medium-sized businesses, CFIB is in business to provide independent business with the resources they need, to give them more value, and to have their voice heard at all levels of governments.

INDENG

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