Application Support Analyst
1 month ago
**Job highlights**
- Exciting opportunity to work as an integral member of the Global IT Department
- Toronto, Ontario, Canada
**Job ID**
- [Recruiter]2190**Closing date**
- 17/08/2023**Last Updated**
- 11/08/2023***
**Application Support Analyst**
**Global IT Department**
**Toronto, Canada**
The Role:
- Supporting business users in the Americas and globally for our main trading and industrial information systems
- Be part of a global support team distributed across Switzerland, Canada and Australia
- Closely working with business analysts and developers locally and in our headquarters in Baar, Switzerland to resolve reported issues
- Monitor information systems and data loads and pro-actively address issues
- Regular communication on status and progress of pending issues to relevant stakeholders
- Problem management and proposal of correcting measures to proactively prevent reoccurring issues
- Extend and maintain product support documentation for support staff and end users
Technical Experience:
- Solid understanding of common business information system architectures and underlying technologies
- Solid understanding of IT development technologies and processes (SDLC)
- Proven experience of supporting either off-the-shelf or custom-built business information systems
- Strong SQL knowledge
- Experience with job scheduler and orchestration tools such as Automic
- Experience with middleware integration platforms such as Dell Boomi
- Familiar with data warehouse platforms and ETL tools and processes
Our Ideal Person:
- Education on degree level (or equivalent) with a minimum of 2 to 4 years of working experience in a support role
- Use of ITIL processes and tools
- Knowledge and use of business analysis methodologies
- Fluid in English written and spoken
- Self-driven and with the right sense of urgency
- Willing to go the extra mile in supporting end-users**Accommodation is available throughout our recruitment process for applicants with disabilities.
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