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Itsm Manager

5 months ago

Toronto, Canada Northbridge Financial Corporation Full time

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Northbridge.

**ITSM Manager**

**Location**:Toronto

The ITSM Manager provides oversight and guidance for the entire team and ensures that a strategy exists to continue to grow and evolve in this very essential space.

**You’re great at**:

- Provide management oversight and serve as the leadership point of contact for ITSM and Software Asset Management team.
- Champion a strong ITSM culture and establish an overarching strategy for the organization to meet its goals while balancing the level of change appetite.
- Responsible for all facets of the ITSM pillar.
- Drive Performance Management system tuning, monitoring and analysis.
- Backup to the incident manager in the event of a major incident.
- Direct all activities to ensure that the unit is operating at maximum efficiency, productivity, and profitability.
- Be well informed of industry trends and provide solutions to upper management to reduce the IT risk to the organization.

**You have**:

- 10+ years of experience in ITSM.
- Ability to effectively use Microsoft products (Teams, Outlook, Excel, Word, PowerPoint, Power BI an asset).
- Bachelor’s degree, Diploma or Certificate in Computer Science, Business Administration or other related field, or equivalent combination of education and experience.
- 5+ years in vendor governance and software asset management.
- Proven ability to identify, understand, effectively communicate and solution new business risks and control gaps.

**We’re great at putting you first by**:

- You get to work from the office and at home (50/50), so you can manage both worlds with the ease and flexibility you need.
- We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more
- We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
- We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
- We care about the community and support the causes you believe in with donation matching and team volunteer days.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.