Community Trustee
2 months ago
**Opportunity: Community Trustee**
The Community Trustee Program is an eviction prevention support program that serves vulnerable members of society who need help stabilizing their housing and budgeting their funds. This past year (2019), the program served a total of 277 clients: 128 of those were men, 72 were women, 11 couples, and a total of 55 children. The program took on 47 new individual clients this year. Clients are referred to the program for a variety of reasons by government agencies, at the request of landlords or by personal request and we tailor our services on an individual basis depending on individual needs.
**Summary**: This position provides for the overall day-to-day activities of services to clients regarding financial management of a trusteeship program and other client services as required. Reporting to the Business Manager through the Senior Community Trustee this position is responsible for the overall operating of the program and a variety of duties determined from time to time.
**Technical Competencies**
- An undergraduate degree in Social Sciences or diploma in Human Services from a recognized educational institution or the equivalent combination of education and experience or Degree or Diploma in Finance and/or Business or equivalent experience
- 2 years’ work experience in people services, i.e. health, social, low-income, homelessness, housing or related and/or office administration with accounting or bookkeeping responsibilities. Experience with Sage 50 (Simply Accounting) is an asset
- Intermediate level of proficiency in Microsoft Office
- Certification in the following or the ability to obtain each: Criminal Record Check ; Standard First Aid/CPR Level “C”; Non-Violent Crisis Intervention; Applied Suicide Intervention Skills Training (ASIST); Workplace Hazardous Materials Information System (WHMIS)
- Knowledge of homelessness and NS Department of Community Services
- Strong knowledge of the policies, procedures, structure, mission and mandate of Shelter Nova Scotia
- Ability to pass the Child Abuse Registry check and/or Government of Canada Personnel Screening
**Hours of Work**
Monday to Friday, 8 hours per day including some flexibility
**Salary**
$48,800 annually
**Benefits & Vacation**
Following the successful completion of a six (6) month probationary period, as per policy
**Responsibilities**
- Respond to requests for information from government agencies, banks, vendors such as landlords, NS Power, etc.
- Contact government personnel to request information regarding clients’ payments
- Process cheques from NS Department of Community Services for clients; forward income statements from clients to Department of Community Services
- Pay monthly bills for clients including rent, power, phone, fines, medications, and insurance, taxes as per the client’s requirements; act as second authorized signature on cheques
- Provide/distribute cheque to clients for personal monies, on as often as a weekly basis if required; provide letter to the bank for cashing
- Develop and maintain relationships with clients; respond to requests for assistance from clients, especially when changes are required or changes have been made to their payments, etc.
- Receive and deliver clients’ income tax information for filing purposes
- Respond to requests for assistance from the Department of Community Services personnel in the provision of their service to the client
- Provide for the overall day-to-day activities required for the trusting of money for clients
- Actively engage with clients to provide direct services to clients such as assisting them to navigate the various government systems by providing information, preparing or interpreting correspondence
- Identify when a client needs to be calmed down or the situation needs to be de-escalated by building rapport and empathizing with the client; ask for assistance when necessary
- Enter receivables and payables into accounting software; print report of payments and send to Business Manager for reconciliation; respond to requests for information
- Backup electronic files on a regular basis; archive paper files regularly
- Compile statistics respecting to the program
- Assist House Manager with inventory control, purchasing, banking and other administrative duties as assigned
- Develop and maintain relationships with personnel of the NS Department of Community Services, other community service providers such as shelters and homeless services providers
- Work toward providing a housing first model for the users of the services
- Complete forty hours of professional development annually by attending workshops, seminars, webinars, reading books and journals, completing projects, watching movies, developing and/or providing new training modules, giving external and/or internal presentations, etc.; provide a 500 word reflection on each activity
- Assisting with general cleaning at MTP as required
- Prepare deposits and deliver to
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