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Associate, IT Support
4 months ago
Company Description
About MUFG Investor Services:
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
LI-Hybrid
**Job Description**:
- Troubleshoot and support end user desktop issues
- Pick up, acknowledge, and resolve incidents and requests in a timely manner to users working both in the office and remotely.
- Fully document all troubleshooting steps and create knowledge base articles of resolutions.
- Prioritize issues and work with Support Lead, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimizing escalations.
- Escalate high-priority issues to Team Lead and Senior Management.
- Provide first line support in areas such as Windows 10, PC's, Printers, Office 365, Active Directory, Networking issues and Ticketing.
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues.
- Learn new technologies and acquire new skills to cater to the changing demands.
- IT infrastructure Hands & Eyes Support
- Any other ad-hoc tasks.
**Qualifications**:
- Diploma/Degree in an appropriate IT discipline is preferred
- 2+ years in a hands-on Information Technology Support role
- Excellent written and verbal communication skills
- Ability to quickly diagnose and resolve technical issues
- Exceptional teamwork and leadership skills to help other technical support workers
- Experience working with IT ticketing systems such as Manage Engine, Remedy, JIRA Service Desk, or Service Now
- Working knowledge of ITIL processes.
**Experience in one or more of the following is advantageous but not a requirement for this role as training will be provided**:
- Certifications MCSE, Microsoft 365/Azure role-based certifications, AWS, and CCNA
- Experience in the AWS Cloud platform on multiple services
Additional Information
At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.
MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.
**MUFG is an equal opportunity employer.
