Credit Specialist

6 months ago

Ottawa, Canada Scotiabank Full time

Requisition ID: 192345

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**

**Is this role right for you? In this role you will**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Credit Decisioning and administration of Retail Credit by:

- Conducting effective telephone communications in order to complete/conclude credit investigations while maintaining the confidentiality of the Bank and customer.
- Performing enhanced due diligence and adhering to full investigation as per KYC procedures
- Responding to correspondence concerning credit enquiries and problems from customers and branches.
- Validating identity of applicant using current and relevant processes
- Reporting fraud through proper channels when identified
- Develop and maintain banking relationships with customers in a way which ensures that the delivery of customer service fosters overall customer satisfaction consistent with the Scotia Service standards by:

- Ensuring the inbound/outbound calling authentication procedure is followed
- Acquiring and maintaining a thorough knowledge of all Retail Lending products, policies and procedures necessary to respond appropriately to customer inquiries. The incumbent should also develop and maintain an awareness of competitor’s products and services.
- Responding to customers immediate service requirements as well as identifying opportunities to explain and promote the sale of other Bank products. Referring cross-sell/up-sell opportunities to the Contact Centre and/or branch.
- Assuming responsibility for all customer enquiries/concerns/complaints directed to him/her by resolving those matters within his/her discretion, to the customer’s satisfaction or by referring the customer to the appropriate source as set out in the Bank’s Complaint Resolution Standards and Procedure’s and Privacy Code.
- Taking full responsibility for resolving all customer/branch inquiries, and de-escalating concerns/complaints.
- Perform other duties as assigned.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
- Champions a high-performance environment and contributes to an inclusive work environment.

**This position requires the following skills and experience**:

- A thorough knowledge of the Bank’s online systems e.g. Intralink, SalesBuilder, KS/KV Systems, PEGA, AS400.
- Sound judgment in conducting credit investigations and making retail credit recommendations.
- An appreciation and an understanding of the related consumer retail credit market.
- Previous telephone/telemarketing experience
- Must be bilingual in French and English

Location(s): Canada : Ontario : Ottawa || Canada : Quebec : Brossard || Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  • Financial Credit Solutions Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Royal Bank of Canada Full time

    Royal Bank of Canada is seeking a Financial Credit Solutions Specialist to join our team in Ottawa. This is a full-time salaried position with an estimated annual salary range of $65,000 - $90,000.Company OverviewWe thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients...

  • Credit and Collections Specialist

    6 months ago

    Ottawa, Canada Versaterm Full time

    **The Company** For over 45 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the...

  • Credit Control Specialist with Advanced Risk Management

    1 month ago

    Ottawa, Ontario, Canada Mitel Full time

    Job OpportunityWe are seeking an experienced Credit Control Specialist to join our team at Mitel. This is a challenging role that requires strong analytical and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.About the RoleIn this position, you will be responsible for managing risk and credit activities for the...

  • Bilingual Specialist, Credit Analysis

    6 months ago

    Ottawa, Canada CMHC Full time

    **Job Requisition ID**: 9656 **Position Status**: Permanent Full Time **Position Type**:Hybrid **Office Location**:Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC) **Travel Requirement**: Limited **Language Designation**: Bilingual **Language Skill Levels (Read/Write/Speak)**: CBC **Salary**: Our salaries generally...

  • Credit Control Clerk with French

    7 months ago

    Ottawa, Canada Mitel Full time

    At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.Please take a moment to look over this opportunity and if interested, feel...

  • Client Care Specialist

    6 months ago

    Ottawa, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Fluency in English is a requirement for this position, and given that we support our clients in a variety of languages, fluency in other languages is an asset. This role is...

  • Financial Services Representative

    6 months ago

    Ottawa, Canada Meridian Credit Union Full time

    **Why Meridian?** At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Find our story here: About Meridian **Our Retail Banking Practice**: Our vision is to be recognized as the financial...

  • Client Care Specialist

    3 months ago

    Ottawa, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Bilingual fluency in both of Canada's official languages (English and French) is a requirement for this position, and given that we support our clients in a variety of...

  • Client Care Specialist

    2 months ago

    Ottawa, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Bilingual fluency in both of Canada's official languages (English and French) is a requirement for this position, and given that we support our clients in a variety of...

  • Client Care Specialist

    7 months ago

    Ottawa, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Bilingual fluency in both of Canada's official languages (English and French) is a requirement for this position, and given that we support our clients in a variety of...

  • Strategic Corporate Attorney

    2 weeks ago

    Ottawa, Ontario, Canada Vista Credit Corp Full time

    Vista Credit Corp is a leading financial partner that makes a meaningful impact in communities, people, and local contractors.Job OverviewThe ideal candidate will act as a trusted business advisor to the executive team, providing strategic legal counsel to support operations, business development, sales, and corporate functions.Key ResponsibilitiesBusiness...

  • Accounting Specialist Credit

    3 weeks ago

    Ottawa, Canada LHR Américas Full time

    strong>If you decide to apply directly through our client’s career site as well, LHR Americas will lose all visibility of your hiring process and will be unable to support you.Our client occupies a unique position in the global energy industry. They are the world's largest producer of hydrocarbons (oil and gas), with the lowest upstream carbon intensity of...

  • Internal Counsel

    3 weeks ago

    Ottawa, Ontario, Canada Vista Credit Corp Full time

    Vista Credit Corp is a financial partner that helps communities thrive. Our company excels in providing innovative solutions for water heater, HVAC, and residential infrastructure needs.Job OverviewWe are seeking an experienced Internal Counsel to join our senior management team. The ideal candidate will have a strong background in corporate law and be able...

  • Marketing Leadership Manager

    3 weeks ago

    Ottawa, Ontario, Canada Vista Credit Corp Full time

    About Vista ServicesVista Credit Corp is more than just a financial partner – we are helping communities, the people that live within them and the local contractors that service the area. Our dealers are experts in the water heater, HVAC, and residential infrastructure sector. With both ownership from local management and an infrastructure fund managed by...

  • Partnership & Education Specialist (Bilingual)

    6 months ago

    Ottawa, Canada The Credit Counselling Society Full time

    **What This Role Involves**: As a Partnership & Education Specialist, you will develop relationships with local and national organizations, raising awareness of the services that CCS has to offer. You’ll establish partnerships which offer reciprocal benefits and support the clients or employees of our partners in enhancing their financial literacy and...

  • Financing Specialist

    3 months ago

    Ottawa, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As a financing specialist, focused on deepening credit skills, supporting a high performing commercial banking team with portfolio management and compliance support you will contribute to an exceptional client experience by providing superior business, financial and credit advice. Your support as a strategic...

  • Senior Corporate Lending Specialist

    2 weeks ago

    Ottawa, Ontario, Canada EDC Full time

    Job DescriptionWe are seeking a seasoned Senior Corporate Lending Specialist to join our team at Export Development Canada (EDC).About EDCEDC is a financial Crown corporation dedicated to helping Canadian businesses succeed globally. Our mission is to help Canadian companies expand their operations and take on the world.ResponsibilitiesCredit analysis:...

  • Financing Specialist

    3 weeks ago

    Ottawa, Canada Royal Bank of Canada Full time

    **Job Summary** **Job Description**: **What is the opportunity?** As a Financing Specialist, focused on deepening credit skills, supporting a high performing commercial banking team with portfolio management and compliance support you will contribute to an exceptional client experience by providing superior business, financial and credit advice. Your...

  • Senior Risk Management Specialist

    7 days ago

    Ottawa, Ontario, Canada LHR Américas Full time

    The position of Interest Rate and FX Hedging Specialist at LHR Americas presents an opportunity to join the Credit and Market Division of the Financial Risk Management Department. This role involves analyzing, monitoring, and hedging market risks within the group, with a focus on interest rate and foreign exchange hedging.ResponsibilitiesAnalyze and quantify...

  • Accounting Operations Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Accounting Education Full time

    Newprint is a Canadian company and a family-owned business with a rich history in printing services. As an offset printing company established in 1990, we have served businesses and organizations in the National Capital Region. Our expansion to serve clients across Canada and beyond has enabled us to offer innovative products and unique solutions for our...