Manager, User Interface Delivery

7 months ago


Montréal, Canada International Air Transport Association (IATA) Full time

Employment Type: Permanent
Contract Duration:
At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

IATA’s Business Intelligence Services are the focal point and driving force for data management and global BI services for the aviation industry. The team is comprised of aviation industry experts, data management and analytic professionals and experienced data scientists based in Montreal and Geneva.

This hiring position of Manager, User Interface Delivery oversees the development and improvement of user interface (UI), with a primary emphasis on enhancing user experience, optimizing report execution and performance, and integrating with various IATA systems.

This role is part of the Business Intelligence Delivery unit and reports to Senior Manager, DDS Operations.

What your day would be like

Manage various tasks within the UI development track to ensure successful implementation. This encompasses activities such as refining requirements, prioritizing tasks, managing vendor resources, conducting testing and validation, and managing release cycle.

Collaborate with the business team and vendors to document and refine requirements for the different UI developments and enhancements, ensuring a seamless translation of business needs into technical specifications.

Collaborate with the vendor and IATA I&D team to manage the integration interfaces with other systems, review and document integration requirements, and identify potential breaking points along with potential solutions.

Work with I&D team and the vendor to identify areas to improve the UI user experience, optimize the navigation flow in the system, and to align with IATA standards and UI best practices.

Monitor UI performance and execution times for various reports. Collaborate with the vendor and the I&D team to benchmark and assess the impact of different developments and enhancements on report execution times.

Monitor report executions, logging any failures encountered and collaborate with the vendor and the I&D team to address and resolve these failures.

Develop and maintain DDS KnowledgeBase, collaborating with the business team to build knowledge materials such as data logic, videos, glossaries, and more, and ensure user-friendly navigation to facilitate easy access to relevant information for end-users.

Monitor of vendor performance and delivery including Quality Assurance and Compliance. Regular reporting on vendor KPIs and identify trends and patterns to support for continuous improvement.

Support the business team by sharing knowledge and best practices on the data management framework, processes, tools and functions.

Support in technical knowledge transfer from the vendor to IATA operations.

We would love to hear from you if

M.Sc. or B.Sc. in Computer Science or Computer Engineering
Must have solid technical expertise in Cloud Computing, AWS infrastructure and Database Management
5+ years’ experience in solution design and architecture
Preferred knowledge in business intelligence and reporting (MS Power BI), integration and systems architecture.
Good interpersonal communication; the ability to communicate complex issues in a simple manner
Fluent reading, writing and speaking abilities in English
Team player and strong sense of ownership.
Ability to work under pressure with strict deadlines.

Travel Required: Y

**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you


  • Service Delivery Lead

    7 months ago


    Montréal, Canada The Getch Full time

    **Role: Service Delivery Lead - End User Services** - **bIllingual (Multiple roles)** **Openings: 10+ hiring's** **Location: - Montreal, QC (Nearby client's Office )** **Model: - Hybrid** **Salary: - CAD 100K-120K/Month + Standard Benefits** **Skill: Advanced English and French** **Experience**: **Skills Required**: - 12-15 Years End user experience...


  • Montréal, Canada International Air Transport Association (IATA) Full time

    Employment Type: Permanent Contract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...

  • End User Support

    7 months ago


    Montréal, Canada Q1 Technologies Full time

    12-15 Years End user experience required. - Overall experience of around 15+ years in managing large teams across borders - Experience working for managing complex IT setup of organization with 10+ branches - Proficiency in French Language is an asset and will have added benefit for this role - End user Windows platform (Win10 & Win11) - Familiar with MS...

  • Service Delivery Lead

    7 months ago


    Montréal, Canada MSNS HR TECHNOLOGY LLC Full time

    **Role: Service Delivery Leader** **Duration: Fulltime/ Fixed Contract** **Salary: CAD 120K + Standard Benefits** **Location: Montreal, QC** **Skills Required**: - Overall experience of around 15+ years in managing large teams across borders - Experience working for managing complex IT setup of organization with 10+ branches - Proficiency in French...


  • Montréal, Canada BRP Full time

    Here at BRP, we’re creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All over the world, our products, successes and aspirations reflect the exceptional expertise of our people. Want to bring your true self on this adventure? Within the large IS&T team, the Integration team is responsible...

  • Delivery Manager

    3 days ago


    Montréal, Canada TS Imagine Full time

    **_About the job_** TS Imagine is looking for a Delivery Manager! You will be part of a highly performing and growing team, operating under a strong startup culture. We are in search of a talented project orientated person to help us drive innovation, support our exceptional growth, and build beautiful products. **_ Who will love this job_** - **An...


  • Montréal, Canada SAP Full time

    **We help the world run better** SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our...


  • Montréal, Canada SAP Full time

    **What we offer** SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment....


  • Montréal, Canada Eidos-Montréal Full time

    User Research Specialist (UR) **Reports to**:  Director, User & Consumer Reseach Permanent - Full-Time The team Our team is the bridge between the development teams and our consumers. Our goal is to help the developers - all along the production cycle - in making games that are as user-friendly and as enjoyable as possible. What you will do - Define the...


  • Montréal, QC, Canada Salt Full time

    Our client is looking for a UX Designer, the ideal candidate will be tackling challenges, such as designing for rapid data entry while ensuring data accuracy standards and creating user-friendly interfaces for mobile and data consumption. What You'll Be Doing: Own the end-to-end UX design process, from initial research and ideation to wireframing,...


  • montréal, Canada Botpress Full time

    We are seeking a highly skilled and passionate UX developer to join the Botpress team and build the future of AI Agents. With over half a million users since last year's launch, you'll be joining one of the fastest-growing startups in Canada.We are building a world-class engineering team and are looking for highly-skilled and motivated people who will bring...


  • Montréal, QC, Canada National Bank of Canada Full time

    **Your role** - Human Resources Responsibilities - responsible for hiring, performance appraisals, goal setting, coaching and professional development - Manage performance indicators for internal IT teams - Manage two groups of professionals responsible for the quality and efficiency of end-to-end office automation technical support - Manage operational...


  • Montréal, Canada International Air Transport Association (IATA) Full time

    Employment Type: Permanent Contract Duration: About the team you are joining You will report to the Senior Manager Business Delivery and will be responsible for supporting the Product Implementation and Business Delivery with the different customers and users of products and services in the Payment Facilitation Solutions Portfolio, which includes IATA...

  • Product Manager

    7 months ago


    Montréal, Canada Aylo Careers Full time

    Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet's safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and...


  • Montréal, Canada Intact Full time

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. At Intact, we’ll give you countless opportunities to...


  • Montréal, QC, Canada Axelon Services Corporation Full time

    Job Title: Level 3 Workstation Engineer Location: Montreal, QC Hours: 8: 00 am - 5: 00 pm Description: The main objective of this position is to provide level 3 management for end users and workstations specifically, but not limited, to a project or initiative in progress, assisting other IT teams including Service Desk when they cannot resolve the...


  • Montréal, QC, Canada Axelon Services Corporation Full time

    Job Title: Level 3 Workstation Engineer Location: Montreal, QC Hours: 8: 00 am - 5: 00 pm Description: The main objective of this position is to provide level 3 management for end users and workstations specifically, but not limited, to a project or initiative in progress, assisting other IT teams including Service Desk when they cannot resolve the...


  • Montréal, Canada Adacel Full time

    Location: Montreal, Canada _ - Job Status: Full Time _ - Date Posted: _ Position Summary The Product Delivery Manager is responsible for the successful delivery of ATM solutions to meet customer program and product R&D initiatives requirements, schedule, and quality standards. To achieve this, the Manager, Product Delivery will lead: - The Product...

  • User Research Director

    5 months ago


    Montréal, QC, Canada Hasbro Inc. Full time

    At Invoke, our mission is to Have Fun Building Great Games. We believe the best games come from people who love what they do, in an environment that values them and their ideas. And we ensure that everyone has the opportunity to contribute to our collective success, whatever their role. As a member of Wizards of the Coast, we help enrich a catalog of games...

  • User Support

    7 months ago


    Montréal, Canada Transit App Full time

    We have a strong support culture here at Transit. The reason millions of people are using our app isn’t just because Transit, the app is great. It’s because there’s no barrier between how Transit’s users are actually encountering the app and the product getting built. As the first line of contact with our app users, you’ll be responsible for...