Manager, User Interface Delivery

3 months ago


Montréal, Canada International Air Transport Association (IATA) Full time

Employment Type: Permanent
Contract Duration:
At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

IATA’s Business Intelligence Services are the focal point and driving force for data management and global BI services for the aviation industry. The team is comprised of aviation industry experts, data management and analytic professionals and experienced data scientists based in Montreal and Geneva.

This hiring position of Manager, User Interface Delivery oversees the development and improvement of user interface (UI), with a primary emphasis on enhancing user experience, optimizing report execution and performance, and integrating with various IATA systems.

This role is part of the Business Intelligence Delivery unit and reports to Senior Manager, DDS Operations.

What your day would be like

Manage various tasks within the UI development track to ensure successful implementation. This encompasses activities such as refining requirements, prioritizing tasks, managing vendor resources, conducting testing and validation, and managing release cycle.

Collaborate with the business team and vendors to document and refine requirements for the different UI developments and enhancements, ensuring a seamless translation of business needs into technical specifications.

Collaborate with the vendor and IATA I&D team to manage the integration interfaces with other systems, review and document integration requirements, and identify potential breaking points along with potential solutions.

Work with I&D team and the vendor to identify areas to improve the UI user experience, optimize the navigation flow in the system, and to align with IATA standards and UI best practices.

Monitor UI performance and execution times for various reports. Collaborate with the vendor and the I&D team to benchmark and assess the impact of different developments and enhancements on report execution times.

Monitor report executions, logging any failures encountered and collaborate with the vendor and the I&D team to address and resolve these failures.

Develop and maintain DDS KnowledgeBase, collaborating with the business team to build knowledge materials such as data logic, videos, glossaries, and more, and ensure user-friendly navigation to facilitate easy access to relevant information for end-users.

Monitor of vendor performance and delivery including Quality Assurance and Compliance. Regular reporting on vendor KPIs and identify trends and patterns to support for continuous improvement.

Support the business team by sharing knowledge and best practices on the data management framework, processes, tools and functions.

Support in technical knowledge transfer from the vendor to IATA operations.

We would love to hear from you if

M.Sc. or B.Sc. in Computer Science or Computer Engineering
Must have solid technical expertise in Cloud Computing, AWS infrastructure and Database Management
5+ years’ experience in solution design and architecture
Preferred knowledge in business intelligence and reporting (MS Power BI), integration and systems architecture.
Good interpersonal communication; the ability to communicate complex issues in a simple manner
Fluent reading, writing and speaking abilities in English
Team player and strong sense of ownership.
Ability to work under pressure with strict deadlines.

Travel Required: Y

**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you


  • Service Delivery Lead

    3 months ago


    Montréal, Canada The Getch Full time

    **Role: Service Delivery Lead - End User Services** - **bIllingual (Multiple roles)** **Openings: 10+ hiring's** **Location: - Montreal, QC (Nearby client's Office )** **Model: - Hybrid** **Salary: - CAD 100K-120K/Month + Standard Benefits** **Skill: Advanced English and French** **Experience**: **Skills Required**: - 12-15 Years End user experience...


  • Montréal, Canada International Air Transport Association (IATA) Full time

    Employment Type: Permanent Contract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...


  • Montréal, Canada Q1 Technologies Full time

    Skills Required: - Overall experience of around 15+ years in managing large teams across borders - Experience working for managing complex IT setup of organization with 10+ branches - Proficiency in French Language is an asset and will have added benefit for this role - End user Windows platform (Win10 & Win11) - Familiar with MS products such as SCCM & MS...

  • End User Support

    3 months ago


    Montréal, Canada Q1 Technologies Full time

    12-15 Years End user experience required. - Overall experience of around 15+ years in managing large teams across borders - Experience working for managing complex IT setup of organization with 10+ branches - Proficiency in French Language is an asset and will have added benefit for this role - End user Windows platform (Win10 & Win11) - Familiar with MS...

  • Service Delivery Lead

    3 months ago


    Montréal, Canada MSNS HR TECHNOLOGY LLC Full time

    **Role: Service Delivery Leader** **Duration: Fulltime/ Fixed Contract** **Salary: CAD 120K + Standard Benefits** **Location: Montreal, QC** **Skills Required**: - Overall experience of around 15+ years in managing large teams across borders - Experience working for managing complex IT setup of organization with 10+ branches - Proficiency in French...

  • Delivery Manager

    3 months ago


    Montréal, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...


  • Montréal, Canada SITA Full time

    **Overview**: Reporting to the Manager, Service Management, the Service Delivery Manager role is the key interface between SITA FOR AIRCRAFT internal Business contacts and the Technology organization, contributing to the overall delivery of software and services to ensure a world class customer experience. The role will manage and maintain a consistent level...

  • Product Manager

    3 months ago


    Montréal, Canada Aylo Careers Full time

    Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet's safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and...


  • Montréal, Canada Adacel Full time

    Location: Montreal, Canada _ - Job Status: Full Time _ - Date Posted: _ Position Summary The Product Delivery Manager is responsible for the successful delivery of ATM solutions to meet customer program and product R&D initiatives requirements, schedule, and quality standards. To achieve this, the Manager, Product Delivery will lead: - The Product...

  • User Support

    3 months ago


    Montréal, Canada Transit App Full time

    We have a strong support culture here at Transit. The reason millions of people are using our app isn’t just because Transit, the app is great. It’s because there’s no barrier between how Transit’s users are actually encountering the app and the product getting built. As the first line of contact with our app users, you’ll be responsible for...


  • Montréal, QC, Canada Hasbro Inc. Full time

    At Invoke, our mission is to Have Fun Building Great Games. We believe the best games come from people who love what they do, in an environment that values them and their ideas. And we ensure that everyone has the opportunity to contribute to our collective success, whatever their role. As a member of Wizards of the Coast, we help enrich a catalog of games...


  • Montréal, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Product Manager, Data product is responsible for defining, prioritizing, and managing the backlog...


  • Montréal, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...


  • Montréal, Canada CN Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...


  • Montréal, Canada Metro Supply Chain Full time

    JOB SUMMARY Reporting to the Driver Supervisor the Team lead Delivery Service Specialist’s primary responsibility is to help the supervisor in managing the team of drivers, and at the same time to be a valuable and exemplary team member. The Team lead Delivery Service Specialist also executes the primary duties of a Delivery Service Specialist by providing...

  • End User Support

    2 months ago


    Montréal, QC, Canada US Tech Solutions Full time

    Duration - 12 Months ContractMust Haves:The End User Computing member will provide appropriate support and coverage for day-to-day operation activities for end user community, assisting Service Desk teams with escalations and being the bridge between 1st and 2nd level support to the engineering team, 3rd level support Additionally, this position is to work...

  • End User Support

    1 month ago


    Montréal, QC, Canada US Tech Solutions Full time

    Duration - 12 Months ContractMust Haves:The End User Computing member will provide appropriate support and coverage for day-to-day operation activities for end user community, assisting Service Desk teams with escalations and being the bridge between 1st and 2nd level support to the engineering team, 3rd level support Additionally, this position is to work...

  • Product Manager

    4 months ago


    Montréal, Canada Aylo Careers Full time

    Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet's safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and...

  • User Research Intern

    4 months ago


    Montréal, Canada Eidos-Montréal Full time

    **REPORTS TO**: USER RESEARCH MANAGER **WHAT YOU WILL DO**: - Participate in defining the objectives of each test with the development teams and the user researchers; - With the help of the other researchers, design research protocols based on the objectives; - Participate in the recruitment and management of participants before and after each test; -...

  • Delivery Manager

    3 months ago


    Montréal, Canada Rogers Communications Full time

    We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of...