Assistant Manager Business Delivery
3 weeks ago
Employment Type: Permanent
Contract Duration:
About the team you are joining
You will report to the Senior Manager Business Delivery, and will be responsible for supporting the Product Implementation and Business Delivery projects with the different customers and users of products and services in the Payment Facilitation Solutions Portfolio, which includes IATA Financial gateway (IFG), iiNET and TASF. You will be responsible for the delivery lifecycle of the assigned projects. You will be also involved in the execution of the Portfolio Strategy and Customer Retention activities.
What your day would be like
- Organize and perform Product Implementation activities for the assigned products, facilitate all stages of implementation with Customers, Vendors, IATA Customer Service, IATA internal operations and the product portfolio team.
- Provide business and technical guidance during and post-implementation.
- Ensure the timely progress and quality of delivery to meet revenue, margin and KPI targets.
- Ensure efficient business delivery of a better customer care support and customer satisfaction.
- Ensure the assigned processes and user documentations are in place.
- Maintain relationships and engagement with the customers in coordination with the product engagement team and account managers.
- Identify new requirement/enhancement opportunities in close collaboration with other team members.
**Requirements**:
University degree or equivalent experience.
Strong analytical and problem-solving skills.
Organized and detail-oriented.
Experience of work in Project environment, and with software development companies / teams.
Practical experience in business analysis, requirements documentation, SOPs, testing / quality control activities.
Solid PC skills, proficient in XML, JSON, OPEN API and data management is a plus.
Ability to communicate with business customers, IFG users, and the technical delivery teams.
Strong interpersonal skills, with the ability to work internationally and cross-culturally.
Travel Required: N
**Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.**
***
**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you
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