User Provisioning Analyst

2 weeks ago

Montréal, Canada SNC-Lavalin Full time

As one of the world’s leading consultancies operating in the built and natural environment, offer unparalleled opportunities for talented individuals in search of a rewarding career both in India and around the world. Atkins India is committed to design excellence in the delivery of first-class solutions which combine innovation, imagination, and best practice.

Atkins is a member of SNC Lavalin Organization. Founded in 1911, SNC-Lavalin is a global, fully integrated professional services and project management company and a major player in the ownership of infrastructure. The combined entity of Atkins and SNC-Lavalin has created one of the largest global engineering and project management consultancies with approximately 50,000 employees and operating across 50 countries.

**About the Job**

The User Provisioning team manages the lifecycle of all accounts, data and system access within the EDPM/Atkins Computing Environment (ACE) including Group Finance, HR Systems and other hosted systems globally.

The team works closely with the Global Service Desk, a multi-skilled team which also deals with transactional requests, allowing flexibility of resource provision and provision of a ‘can do’ service for our customers.

The User Provisioning Analyst reports to the Service Delivery - User Provisioning & Automation Manager.

Read more about how you can thrive with us.

**About the Team**

We are looking for **User Provisioning Analyst **to join our team. This role will be based at our Atkins office in **Montreal,CA.**

**How will you contribute to the team?**
- Processes transactional User Provisioning tasks in accordance with documented and audited processes with complete accuracy
- Supports team leads in the drive to deliver on automation initiatives and achieve continuous service improvement
- Assists in defining, documenting, improving, automating and streamlining processes
- Liaises with Project Managers as required to ensure project assistance and the smooth transition of new services into existing processes
- Provides resolution for incidents of varying complexity and requests, and ensures knowledge transfer to Level 2 and Global Service Desk teams
- Responds to all incidents and requests according to defined SLAs, ensures complete accuracy and customer satisfaction
- Assists with training of staff internal/external to team globally

**What will you contribute?**

Essential:

- ITIL v3/4 Foundation
- Experience of working in a high pressure environment
- An excellent understanding of how IT contributes to the delivery of a service to SNC-Lavalin clients
- Proven track record in achieving SLAs
- Enthusiasm and dedication to drive improvement/change
- Excellent communication skills and customer focus
- Ability to build and maintain efficient working relationships
- Process-orientated with a methodical and planned approach to achieving goals
- Strong analytical skills
- Meticulous attention to detail
- Confidence and professionalism
- Experience of IS work management systems, ideally ServiceNow

Desirable:

- ITIL v3 Service Operation
- Experience of working in a multi-cultural environment

**Competencies specific to this role**
- Communication, teamwork, collaboration and relationship building at all levels, across organisational and cultural boundaries
- Strong people and performance management skills
- Client orientation
- Determination, proactivity and drive for results
- Analytical thinker, requirements-focused with decisive judgment
- Commitment to IT Services transformation strategy

**What do we offer at Atkins?**
At Atkins, you will enjoy a robust rewards package which includes:

- Great learning curve with ample opportunity to work on challenging projects
- Competitive salary
- Paid Time Off (PTO)
- Group Insurance
- Retirement Savings Plan with employer match
- Employee Assistance Program (EAP)
- Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program

**Our Values**

Our values are the essence of our identity. They play a key part in the success of every project we undertake, enabling us to handle major developments and interact with various communities, businesses, governments, and other stakeholders.
- Safety

We put safety at the heart of everything we do, to safeguard people, assets and the environment
- Integrity

we do the right thing, no matter what, and are accountable for our actions
- Collaboration

We work together and embrace each other’s unique contribution to delivering

amazing results for all
- Innovation

We redefine engineering by thinking boldly, proudly, and differently

**Atkins as an Employer**

Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace.

EOE/Minorities/Females/Vet/Disability.

Come be a part of an ever-growing Global Team and help us achieve our vision to engineer a

**Why work for Atkins?**

Atkins is one of the world’s most respected design, engineering a

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