Service Delivery Manager

5 months ago

Montréal, Canada SITA Full time

**Overview**:
Reporting to the Manager, Service Management, the Service Delivery Manager role is the key interface between SITA FOR AIRCRAFT internal Business contacts and the Technology organization, contributing to the overall delivery of software and services to ensure a world class customer experience.
The role will manage and maintain a consistent level of service and best practices to achieve adherence to client Service Level Agreements and will help to establish, grow and nurture the customer-centric culture of the Service Management team.

**_
What you will do:_**
- Facilitate the Service Transition process of new products and customers to operations, assisting teams during the process and ensure acceptance and operational readiness by each stakeholder.
- Act as an active facilitator and as a Change & Problem Manager between different functions and business units driving improved service stability, explain expectations through Service Transition activities for new initiatives and ensure proper oversights via health dashboards.
- Provide regular Product health and availability reports and establish, manage and leverage relationships in order to facilitate emergency maintenance and/or changes that require client testing, communications of changes.
- Operationalize risk register including tracking and governance.
- Continuously improve the overall Service Level Management Process

**Qualifications**:
**_Who you are:_**
- 5+ years IT Operations experience in large scale, mission critical enterprise heterogeneous infrastructure leveraging DevOps, SRE & Agile methodologies with B. Tech./B.E. degree in Electronics & Telecomm or Computer Science.
- Experience implementing ITSM frameworks (i.e. ITIL) and supporting tools such as ServiceNow, Remedy, etc. with a demonstrated understanding of ITIL methodologies, ITIL v3 or v4 certification.
- Demonstrate evidence of influencing positive change within a Service Management environment and implementing service delivery metrics and reporting.
- Proven knowledge of the Change, Problem, Major Incident and Service Transition Processes.
- Thorough knowledge of Service Management operations including a strong knowledge of IT best practices, industry trends and customer service.
- Ability to lead technical discussions, briefing sessions and phone conferences. Demonstrated ability to communicate effectively and confidently at all levels i.e. in detail with technical staff, providers and present summaries with senior management.

**_ What we offer_**
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

**_
Welcome to SITA_**
We design, build and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

  • Delivery Driver

    5 months ago

    Montréal, Canada KH Parcel Delivery Service Full time

    KH service de livraison de colis est une entreprise en pleine croissance à Montreal, Si vous êtes une personne travailleuse et que vous recherchez une excellente rémunération dans un environnement au rythme rapide, vous êtes assuré de trouver votre entreprise ici. Vous devez avoir un rythme rapide et être un apprenant rapide. Incontournables: -...

  • Delivery Driver

    2 weeks ago

    Montréal, QC, Canada KH Parcel Delivery Service Full time

    KH service de livraison de colis est une entreprise en pleine croissance à Montreal, Si vous êtes une personne travailleuse et que vous recherchez une excellente rémunération dans un environnement au rythme rapide, vous êtes assuré de trouver votre entreprise ici. Vous devez avoir un rythme rapide et être un apprenant rapide. Incontournables: -...

  • Manager, Service Delivery Manager

    6 months ago

    Montréal, Canada Avanade Full time

    Job Description As a Service Delivery Manager, you are responsible for managing the day-to-day activities of the service delivery team and the overall performance and growth of your assigned portfolio. You will have the opportunity to work with multi-disciplinary global teams (Capabilities/Service offering sales and technology lead) to define and implement...

  • Service Delivery Manager

    5 months ago

    Montréal, Canada Esolutions Full time

    Job Overview: Service delivery Manger with proficiency in both French and English language communication.Should also have hands-on expertise in AS400 or C++ **Job Types**: Full-time, Part-time Pay: $80,000.00-$95,000.00 per year **Benefits**: - Dental care - Flexible schedule - Paid time off - Vision care **Experience**: - Service Delivery Manager: 10...

  • Service Delivery Manager

    4 months ago

    Montréal, Canada GardaWorld Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons. As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives...

  • Service Delivery Manager

    4 months ago

    Montréal, Canada Esolutions Full time

    Role - SDM bilingual (French & English) Location - Montreal, QC Duration - Full Time Job Description-: **Note - French Language Mandatory** Service delivery Manager with proficiency in both French and English language communication.Should also have hands-on expertise in AS400 or C++ **Job Types**: Full-time, Fixed term contract Pay: $85,000.00-$95,000.00...

  • Delivery Manager

    5 months ago

    Montréal, Canada Rogers Communications Full time

    We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of...

  • Oracle Service Delivery Manager, Managed Services

    5 months ago

    Montréal, Canada Alithya Full time

    Montreal Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team. **Take your ambitions to the next level**: Alithya’s Oracle Practice has a separate dedicated team for providing post-go-live support...

  • Incident Manager/service Delivery Manager

    4 months ago

    Montréal, Canada OneSpan Full time

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...

  • Manager - Delivery Service

    5 months ago

    Montréal, Canada CN Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information and Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...

  • Manager - Delivery Service

    5 months ago

    Montréal, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information and Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...

  • IT Service Delivery Manager

    5 months ago

    Montréal, Canada Q1 Technologies Full time

    Service delivery Manger with proficiency in both French and English language communication. Should also have hands-on expertise in AS400 or C++ **Job Types**: Full-time, Permanent Pay: Up to $135,000.00 per year **Benefits**: - Dental care - Disability insurance - Employee assistance program - Extended health care - Life insurance - Paid time off -...

  • Service Delivery Manager

    5 months ago

    Montréal, Canada amaris Full time

    Job description Nous recherchons des consultants dynamiques pour renforcer notre équipe en Systèmes d'Information & Digital à Montréal. Votre expérience, vos connaissances et votre engagement nous aideront à relever les défis de nos clients. Vous soutiendrez différents projets grâce à votre expertise en tant que Service Delivery Manager. **Vos...

  • Service Delivery Manager

    5 months ago

    Montréal, Canada Amaris Consulting Full time

    **Who are we?**: **Amaris Consulting** est une société indépendante de conseil et de technologies au service des entreprises. Avec plus de 1000 clients dans le monde, nous déployons des solutions pour les plus grands projets depuis plus d'une décennie - tout ceci est rendu possible par une équipe internationale de 7 500 talents répartis sur les 5...

  • Manager, Service Delivery

    4 months ago

    Montréal, Canada Canadian Air Transport Security Authority Full time

    The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting indeterminate opportunity within the Operations branch at the Montreal International Airport (YUL). This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and...

  • Technical Delivery Manager

    5 months ago

    Montréal, Canada Synechron Canada Inc. Full time

    As a Montreal-based client facing delivery manager, your primary responsibility will be to ensure the successful delivery of projects and services to clients. Your role will involve managing client relationships, understanding their needs and requirements, and effectively communicating with both internal teams and external stakeholders. Here is a general job...

  • Bilingual IT Service Delivery Manager

    4 months ago

    Montréal, Canada AstraNorth Full time

    French language skills essential. - Act as a trusted IT Advisor to the executives and their staff while maintaining a high level of confidentiality for all VIP activities/tasks. - Work closely with the Information Technology, Applications, Help Desk and Security teams to develop solutions that will enhance the environment for the C-Level officers and staff...

  • IT Service Delivery Manager, Na

    5 months ago

    Montréal, Canada Valmet Inc. Full time

    **Please scroll down for the English version**_ Si vous êtes un professionnel de l'informatique possédant de vastes compétences en gestion de projet, ceci est votre opportunité de rejoindre un leader mondial de l’industrie La décision entourant le choix de votre prochain employeur ne doit pas être prise à la légère. Si vous désirez travailler...

  • Product Delivery Manager

    5 months ago

    Montréal, Canada Adacel Full time

    Location: Montreal, Canada _ - Job Status: Full Time _ - Date Posted: _ Position Summary The Product Delivery Manager is responsible for the successful delivery of ATM solutions to meet customer program and product R&D initiatives requirements, schedule, and quality standards. To achieve this, the Manager, Product Delivery will lead: - The Product...

  • Manager, User Feed Delivery

    5 months ago

    Montréal, Canada International Air Transport Association (IATA) Full time

    Employment Type: Permanent Contract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...